These terms and conditions (“Terms”) help to keep the leisureshopdirect.com.
website a safe place to trade and set out the full extent of any agreement
reached between you and leisureshopdirect.com. in connection with the
leisureshopdirect.com. website (“the Site”). Leisureshopdirect.com is the trading name of Mullacott Caravan & Marine Ltd. You should understand that by
placing an order or viewing the website, you accept the following terms and conditions:
If you are buying a product which is in any way connected to a gas appliance, then to conform to health and safety laws you must have a qualified gas engineer (ACOP/Gas Safe) to fit this item. We cannot be held responsible if these instructions are not followed.
1. The owner of this web site is Leisureshopdirect Ltd, whose trading address is
Leisureshopdirect Ltd, Mullacott Business Park, Ilfracombe, Devon, EX34
8PS. Registration number 9319282. (Registered Address: The Custom House, The Strand, Barnstaple, Devon, EX31 1EU)
2. You must be eighteen years old to use this site. If you are under
eighteen, you may only use the site in conjunction with, and under the
supervision of, a parent or guardian. If you do not qualify, please do not use
3. You agree that e-mail can be used as a long-distance means of
4. No contract for the sale of any product will subsist between you and
leisureshopdirect.com. unless and until leisureshopdirect.com. accepts your
order by way of an e-mail confirming that it has received payment in full for
all the goods you have ordered. That acceptance will be deemed complete and
will be deemed for all purposes to have been effectively communicated to you at
the time leisureshopdirect.com. sends the e-mail to you (whether or not you
receive that e-mail). This confirmation e-mail amounts to an acceptance by
leisureshopdirect.com. of your offer to buy goods from leisureshopdirect.com.
or a third party supplier that is engaged on your behalf by leisureshopdirect.com
5. You must check that the details on this confirmatory e-mail are
correct as soon as possible and you should print out and keep a copy of it.
6. leisureshopdirect.com. will not pass on your personal or credit/debit
card details to any third party. We shall be entitled to process your data in
7. You undertake that all details you provide to leisureshopdirect.com.
for the purpose of ordering or purchasing goods or services are correct, that
the credit or debit card you are using is your own and that there are
sufficient funds to cover the cost of the goods or services ordered.
8. You must choose a username and password on completion of registration.
You are responsible for all actions taken under that username and password and
shall only use the Site under your own username and password. You must make
every effort to keep your password safe and should not disclose it to anyone.
If it is compromised, you must change it. You may not transfer or sell your
username to anyone, nor permit, either directly or indirectly, anyone to use
your username or password.
9. If there are any changes to the details supplied by you it is your
responsibility to inform leisureshopdirect.com. as soon as possible.
10. We only accept cancellations by telephoning
0844 4 770776 during normal office hours for products that are yet to be dispatched. You may also withdraw from the
contract at any time after the product has been dispatched and you have
received our email confirming your order but no later than 7 working days after
you receive the product by:
10.1 sending the notice of cancellation by email to
firstname.lastname@example.org, fax or by telephoning 0844 4 770 776 ensuring that you quote your name address and order reference
10.2 Where you have already received the goods, returning the goods to
leisureshopdirect.com. together with the original invoice. Leisureshopdirect.com will refund you the purchase price of the goods minus a £1 handling charge.
11. Once leisureshopdirect.com. receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to leisureshopdirect.com. from your credit card in relation to the purchase price of the goods will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by leisureshopdirect.com. in the condition that they were in when despatched to you. In the case that you decide that you do not want the product, for any reason, you will be liable for any charges incurred in returning the goods to leisureshopdirect.com together with a £1 handling charge. In the case that the product is faulty then LeisureShopDirect will cover the cost of returning the products to us.
12. leisureshopdirect.com. reserves the right to refuse to accept
goods which are not returned in the same condition as when despatched, at its sole discretion.
leisureshopdirect.com. also reserves the right to make a charge for collecting
goods from your premises in circumstances where they are not defective but you
have cancelled your order. Your statutory rights are not affected.
13. This section applies only to the extent permitted by law. For the
avoidance of doubt, leisureshopdirect.com. do not exclude or limit any
liability for (a) personal injury (including sickness and death) where such
injury results from leisureshopdirect.com. negligence or wilful default, or
that of leisureshopdirect.com. employees, agents or subcontractors or (b)
14. If an error is discovered in the price of the goods that you have
ordered, we will inform you as soon as possible. In the event that you order an
item and the price published on the Site is incorrect for any reason, we will
contact you to let you know the correct price and ask you whether you still
wish us to fulfil your order at this price. We shall give you the option of
confirming the order at the correct price or if you so choose, to cancel the
order altogether. If you cancel and have already paid for the goods in the
circumstances described in this clause, we shall refund the full amount in
accordance with these Terms.
15. leisureshopdirect.com. will do its best to correct errors and
omissions as quickly as practicable after being notified of them.
16. In the unlikely event that you receive goods which
were not what you ordered or are of a different quantity to that stated on your
order form, leisureshopdirect.com. shall make good any shortage and correct
any errors made by Leisureshop Direct or refund to you the amount you paid for
the goods in question PROVIDED THAT you notify leisureshopdirect.com. of the
problem in writing to the following address: leisureshopdirect.com., Mullacott
Industrial Estate, Ilfracombe, EX34 8PS within 48hrs of delivery of the goods.
If goods are damaged on delivery, you must sign the delivery note as
damaged or unchecked and then contact leisureshopdirect.com. to inform us
immediately. Leisureshop Direct
does not accept liability for any damage in transit if the delivery has been
accepted and signed for. Signing
for a delivery accepts the delivery as received in an acceptable
17. You and leisureshopdirect.com. will only be liable under these Terms
for losses which are a reasonably foreseeable consequence of the relevant
breach of contract.
18. All products are covered by the manufacturer's warranty. If your
product develops a fault while under warranty, please contact LeisureshopDirect.com and we will advise you where to send it for repair. We will cover
the delivery charge to return the product back to the relevant UK service
centre. All warranty agreements are held between the manufacturer and purchaser.
We would like to warn/make customers aware that if products are used outside of the manufacturers warranty specifications the warranty may be deemed invalid. If customers have any queries please ask one of sales team at time of purchase.
19. Credit and Debit cards are debited on the day of ordering by
leisureshopdirect.com. All prices include VAT unless otherwise stated. We make a non-refundable charge of 25p for any payment you make with a credit card. This is clearly labelled in the basket page. Debit and Paypal transactions carry no extra charge.
20. Every purchase you make shall be deemed performed in the United
Kingdom. UK law shall govern every aspect of contractual agreement concerning
purchases made from the Site.
21. leisureshopdirect.com. aims to arrange shipment of all in stock
items within 1 - 7 working days of receiving your order. Although we aim to hold stock of all items, we are sometimes caught out by demand. Where your item is out of stock, you will be notified immediately with an expected delivery date. You can choose to wait for your item or cancel your order. In the event of other products on your order being in stock, you will have the choice of cancelling the entire order or just the back ordered items.
In the unlikely event that your item gets delayed or goes missing in the post,
refunds or replacements will only be issued 15 working days after the item was
dispatched to allow our Customer Support Team to attempt to locate your order
in our delivery chain.
22. You can keep track of your order status yourself on-line with the
Order Status & History facility on your account page. Our standard Returns
Policy applies to all purchases from leisureshopdirect.com.
23. The period stated within which you will receive your order is
approximate. Goods will be sent to the address given by you in your order and
stated in the Account Details section of the site. Please note that your
goods may be sent to you in instalments. You may cancel your entire order with
us if subsequent instalments forming part of your order are not delivered by
24. Title to any product ordered will pass to you once LeisureshopDirect.com has received payment in full for that product. Risk in any product ordered
will pass upon delivery to you.
25. If your delivery address is outside of the UK, you may be subject to
import duties and taxes, which are levied once a shipment reaches your country.
Any such additional charges for customs clearance must be borne by you. You
should note that customs policies vary widely from country to country;
leisureshopdirect.com. advises each customer to contact their local customs
office for further information.
26. LeisureShopDirect.com does not currently ship products
internationally through the site. If you would like a product shipped
internationally contact out customer services on 0844 4 770776. This
situation will be dealt with on a case by case basis.
27. For Christmas Deliveries, we recommend that you order by the 10th
December. We will endeavour to dispatch all orders within 2 – 7 days, however
we cannot guarantee delivery on or before the 24th December as the post may be
delayed in your area.
28. We shall have no liability to you for any delay in the delivery of
products ordered or any other matters to the extent that the delay is due to
any event outside our reasonable control, including but not limited to acts of
God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil
commotion, malicious damage, explosion, governmental actions, terrorism and any
other similar events.
29. We shall have no liability (including liability for negligence) for
the acts or omissions of telecommunications service providers or for failures
of, or faults in their networks and equipment.
30. No waiver by us of any breach of these Terms shall be considered as a
waiver of any subsequent breach of the same, or any other provision.
31. You may not permit; create unauthorised framing of, or deep linking
to, the Site or the creation of derivative works thereof from any other website
under your management or control.
32. In these Terms, “Intellectual Property Rights” means patents,
database rights, copyright, design rights (whether registered or unregistered),
trade marks (whether registered or unregistered) and other similar rights,
together with the right to apply for the protection of any such rights. All
Intellectual Property Rights in the Site shall be owned by us absolutely.
33. Subject to the licence granted to you to use the Site, LeisureshopDirect.com reserves all rights, title and interest in its Intellectual
Property Rights in the Site. Any goodwill accruing from use of LeisureshopDirect.com and its affiliates' trade marks, trade and business names and
service marks under this Agreement will vest in leisureshopdirect.com. and its
affiliates, as appropriate.
34. It is a crime to use a false name or a known invalid credit card to
order. Anyone caught wilfully entering an erroneous or fictitious order will be
prosecuted to the fullest extent of the law. leisureshopdirect.com. tracks the
electronic 'fingerprints' of every order placed on leisureshopdirect.com. to
enable us and all legitimate crime prevention and prosecution authorities to
trace individual users engaging in criminal activities on our website.
35. We reserve the right to terminate this Agreement and to suspend or
terminate your access to the Site immediately and without notice to you if:-
(i) You fail to make any payment to us when due;
(ii) You breach the terms of this Agreement (repeatedly or otherwise);
(iii) When requested by us to do so, you fail to provide us within a
reasonable time with sufficient information to enable us to determine the
accuracy and validity of any information supplied by you, or your identity;
(iv) We suspect you have engaged, or about to engage, or have in any way
been involved, in fraudulent or illegal activity on the Site.
36. leisureshopdirect.com reserves the right to use any
comments given by customers in our promotional activities.
37. LeisureshopDirect coupons are and shall remain the property of leisureshopdirect.com, have no cash redemption value, are not for resale or publication and are valid in the UK only. Coupons can only be redeemed once. Coupons allow 5% off the price of the products in a purchase from www.leisureshopdirect.com to the value of £25 or over. If you have received a coupon, please insert your 8 digit code at the check-out stage of your order to receive benefits.
38. Use of the Website
(i) You may view the content on the Website for personal non-commercial use. You may print and download information from this Website for your own personal use.
(ii) You confirm that you are of sufficient age to lawfully use this Website, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of this Website. You understand that you are financially responsible for all uses of this Website by you and those using your log-in information.
(iii) In using the Website you acknowledge that Leisureshopdirect are not responsible for interactions between users of this Website. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas of sensitive information.
39. Information & Accuracy
(i) Any information placed on the Website relating to the adverts or products including, but without limitation, details of the caravan or motorhome, availability, price, accreditations is provided on an ‘as available basis’. When looking at adverts please confirm all details with the owner of the vehicle.
(ii) Leisureshopdirect does not warrant that such information will be error-free or that the Website will be virus or bug-free.
(iii) Leisureshopdirect has not visited/viewed any of the caravans/motorhomes listed on this Website. The listing of any vehicle on the Website is not and should not be taken as a specific recommendation from Leisureshopdirect or a representation that the vehicle will be suitable for the user's purpose or that the vehicle will be of any particular quality. It is the responsibility of the user to select suitable vehicles; we are not art to any transactions between users and/or other third parties found on or through the Website.
40. Liability and Disclaimers
(i) Leisureshopdirect it is not a party to the contract between you and the seller of a vehicle listed on Leisureshopdirect.com and has no responsibility or liability to you in respect of the terms of that contract. In particular, Leisureshopdirect is not responsible for:
(a) the accuracy or completeness of the descriptions of the products or adverts that are displayed on the Website;
(b) the fulfillment of a sale when related to the classifieds section;
(c) the quality or fitness for purpose of the vehicle that are or may be purchased as a result of a listing through the Leisureshopdirect;
(d) the ratings and reviews displayed on the website
(ii) Neither Leisureshopdirect nor any of its directors, employees, affiliates or other representatives will be liable to you (or any member of your group, your affiliates or any other person or party who has an interest in the purchase of a product / purchase made as a result of a listing) for:
(a) indirect, special or consequential loss or damages;
(b) loss of data, income, profits, business or opportunity; or
(c) loss of or damage to property, in each case arising out of or in connection with the use of any information, products, services, facilities and/or materials offered through this Website, even if Leisureshopdirect has been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
(iii) Notwithstanding clauses 10.1 & 10.2 our maximum aggregate liability to you (when related to the classifieds section) in relation to any advert in the classifieds section (whether in contract, tort or otherwise) shall be limited solely to £1.
(iv) To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the adverts / products, information and/or materials on this Website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.
(vi) Nothing in these Terms shall operate to exclude or limit liability arising out of:
(a) fraud or fraudulent misrepresentation or
(b) death or personal injury resulting from the negligence of the party seeking to rely on the exclusion or limitation.
You agree to indemnify and hold Campsite Chatter, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Website, or other members of your group, in contravention of these Terms.
42. Adverts Listed
This Site contains material in the form of adverts submitted by third party advertisers and we accept no responsibility for the content or accuracy of such adverts nor do we make any guarantee of the contents of this Site in respect of the existence or availability of anything advertised whatsoever.
leisureshopdirect.com. may amend these Terms from time to time, and
place the new version on the Site. When leisureshopdirect.com. do
so, it will mention the fact on our home page
(www.leisureshopdirect.com). For users purchasing goods or
registering on the Site for the first time, all purchases from the
date that the amended terms are placed on our website onwards will
be governed by those new terms. Otherwise, such changes will be
effective against existing users thirty days following posting of
the amended version on the Site. Your continued use of the Site
following leisureshopdirect.com. posting of any changes will
constitute your acceptance of such changes. If you do not agree to
any changes to these Terms, then your only remedy is to cease using
44. These Terms supersede any and all other conditions, understandings,
commitments, agreements or representations (except fraudulent
misrepresentations) relating to your purchase, whether oral or in writing, and
contain the entire agreement between leisureshopdirect.com. and you relating
to your purchase. leisureshopdirect.com. advises that you print off and keep
safe a copy of these terms and conditions once your order has been accepted by
leisureshopdirect.com. We will store a copy of the contract entered into by
you with leisureshopdirect.com. You are advised to read (and are responsible
for reading) fully all information on this website.
45. If any provision of these Terms shall be held by any competent
authority to be invalid or unenforceable in whole or in part, the validity of
the remaining parts of these Terms and the remainder of the affected provision
shall be unaffected.
46. These Terms are subject to the laws and exclusive jurisdiction of the
We have notified the Information Commissioner's Office about our data processing activities under notification number [Z3610678]
Latest Revision Date: 13th July 2017