The correct key is fully inserted and still will not turn.
Check that the Wraith Lock has free movement through the wheel of the caravan. The same as when it was fitted.
If the Wraith lock body does not have free movement, the lock will not release until this free movement is restored.
If your caravan has moved this applies a load to the lock, it is designed not to release to maximise security.
Move the caravan back so that there is, free movement with the Yellow lock body.
This may also be achieved with the corner steadies.
As a guide you should be able to rotate the Wraith, when fitted a minimum of 10 mm in either direction, subject to the aperture size in the wheel.
Please remember that once your key has turned about half a turn you still need to physically pull the Wheel Clamp off the wheel.
The correct key will not turn more than a quarter of a turn.
WARNING Do not force the key to turn.
Check the key is fully inserted into the lock. Turn clockwise as far as you can then applying pressure to the key rotate the key anti-clockwise. Repeat to ensure the key is fully inserted.
The first quarter of a turn, simply aligns the wafers in the lock. The second quarter of a turn opens the lock.
My key will not turn in the lock or only turns on quarter of a turn.
Check you have the correct key.
Where can I get duplicate keys from?
Original Wheelclamp: You can purchase 2 x keys direct from Milenco on 01908 220102 providing us with your key number (delivery will take 10 working days).
If the key starts with the prefix T then you can purchase duplicate keys from Camlock Systems (01323 410996) and quote your key number, alternatively if you have lost all your keys but the clamp is unlocked you can purchase a new lock and 3 keys from Milenco 01908 220102.
Compact Wheelclamp and Compact Plus: You can purchase 2 x keys direct from Milenco on 01908 220102 providing us with your key number (delivery will take 10 working days).
Lightweight Wheelclamp: You can purchase 2 x blank keys direct from Milenco on 01908 220102 providing the letter prefix on the key (this would be either a V or L or a rounded top key).
Security Hand Rail, Door Locks and Door Frame Locks: You can purchase 2 x blank keys direct from Milenco on 01908 220102 providing the letter prefix on the key (this would be either a V or L).
New Heavy Duty Alko Albe Hitchlock and the Lightweight Hitchlock keys: You can purchase 2 x keys direct from Milenco on 01908 220102 providing us with your key number (delivery will take 10 working days).
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.
For further information of how to return your item, please visit the "Returning an Unwanted/Faulty/Damaged Item" section on our Help Page.
Did you know we have been established and have been in the caravan and motorhome industry for over 50 years?
As you are an international customer, we can't calculate your shipping price automatically. You will notice that it has defaulted to QUOTE REQ.
Please click the 'Send Shipping Request' button below and we will then work out the shipping cost and email you a link that will allow you to pay securely for the complete order. This usually takes much less than one working day.
Low Rate CreditAvailable on 6, 12, 24 or 36 month terms. Spread the cost of your purchase with a low rate 14.9% fixed rate APR.
Leisureshopdirect Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ). Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged >18, subject to status, terms and conditions apply.
For further information, please visit our finance page: Finance Page Examples The below example takes just the value of this product. There may be further costs such as shipping which have not been taken into account. To see a final figure please continue to checkout.
We have taken the decision to keep our warehouse open to allow customers to buy items during this difficult time. We have taken many precautions to protect the Health & Safety of our staff and to follow the guidelines issued by the government:
All of our office staff are working remotely from home but can still be contacted by email or instant chat.
We are operating a split shift system with the warehouse staff so there is never more than 2 people in the warehouse at once. The two people working together are working in different areas of the warehouse so will be more than 2 metres apart at all times.
For the latest information and advice on COVID-19, please refer to the latest updates by the UK Government.
Frequently Asked Questions 1. Can I place an order? Will Leisureshopdirect deliver my parcel?
Yes, we are continuing to serve customers. You can check the current delivery times on the product pages as normal. When selecting a delivery address, please be aware that companies and businesses may be closed and unable to receive parcels. Therefore, please double check the delivery address before placing your order.
2. Are delivery times affected?
Our collections by our couriers are happening as usual. As it stands, delivery times are not being affected too much. Please be aware though that Royal Mail and other couriers are sometimes prioritising essential items so please bear with us if your delivery takes slightly longer than expected.
3. Is it possible to return items?
Yes, you can continue to return items as normal as long as you follow the government guidelines about leaving your house.
4. Is it safe to receive orders?
The likelihood of an infected person contaminating goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
5. Is it possible to reduce contact with the driver when they deliver my order?
Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.