Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").


These terms and conditions (“Terms”) help to keep the leisureshopdirect.com. website a safe place to trade and set out the full extent of any agreement reached between you and Leisureshopdirect Ltd in connection with the leisureshopdirect.com. website (“the Site”). You should understand that by placing an order or viewing the website, you accept the following terms and conditions:

All products and parts must be installed by engineers who hold a valid certificate of competence. The installation must comply with the manufacturers instructions and local regulations. We cannot be held responsible if these instructions are not followed.


1. The owner of this web site is Leisureshopdirect Ltd, whose trading address is Leisureshopdirect Ltd, Atlantic Court, North Devon Business Park, Chivenor, Barnstaple, EX31 4FP, U.K. Registration number 09319282. (Registered Address: The Custom House, The Strand, Barnstaple, Devon, EX31 1EU)

2. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

3. You agree that e-mail can be used as a long-distance means of communication.

4. No contract for the sale of any product will subsist between you and leisureshopdirect.com. unless and until leisureshopdirect.com. accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time leisureshopdirect.com. sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by leisureshopdirect.com. of your offer to buy goods from leisureshopdirect.com. or a third party supplier that is engaged on your behalf by leisureshopdirect.com

5. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

6. leisureshopdirect.com. will not pass on your personal or credit/debit card details to any third party. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

7. You undertake that all details you provide to leisureshopdirect.com. for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

8. You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

9. If there are any changes to the details supplied by you it is your responsibility to inform leisureshopdirect.com. as soon as possible.

10. We only accept cancellations by emailing orders@leisureshopdirect.com for products that are yet to be dispatched (please see further conditions below for factory built items). You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 14 working days after you receive the product (please see further conditions below for factory built items) by:

10.1 Cancelling the product before we have sent it to you; send the notice of cancellation by email to orders@leisureshopdirect.com ensuring that you quote your name address and order reference number.

  • Factory Built to Order Item : These items are clearly marked on the product page. Only, after receiving the email reply from you (the customer), confirming that you understand the special return policy and that you are sure you have ordered the correct item, we will continue the ordering process with the factory. Once ordered with the factory, we are unable to cancel the item from the manufacturer, therefore, if you wish to cancel the item we will charge a 80% refund/cancellation/restocking fee. The reason for this is that the item is such a specialised product, it is rarely needed by other customers.
  • Non-Factory Built to Order Item : The cancellation will be made with no charge to the you (the customer).

10.2 Where you have already received the goods, return the goods to Leisureshopdirect Ltd together with the original invoice.

  • Factory Built to Order Item : These items are clearly marked on the product page. Only, after receiving the email reply from you (the customer), confirming that you understand the special return policy and that you are sure you have ordered the correct item, we will continue the ordering process with the factory. Once ordered with the factory, we are unable to cancel the item from the manufacturer, therefore, if you wish to cancel the item we will charge a 80% refund/cancellation/restocking fee. The reason for this is that the item is such a specialised product, it is rarely needed by other customers.
  • Non-Factory Built to Order Item : Leisureshopdirect.com will refund you the purchase price of the goods minus a £2.50 handling charge.

11. Once leisureshopdirect.com. receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to leisureshopdirect.com. from your credit card in relation to the purchase price of the goods will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by leisureshopdirect.com. in the condition that they were in when dispatched to you. In the case that you decide that you do not want the product, for any reason, you will be liable for any charges incurred in returning the goods to leisureshopdirect.com together with a £2.50 handling charge (Non-factory built to order item) or a 80% handling charge in the the case of a factory built to order item. In the case that the product is faulty then LeisureShopDirect will cover the cost of returning the products to us.

12. leisureshopdirect.com. reserves the right to refuse to accept goods which are not returned in the same condition as when dispatched, at its sole discretion.  leisureshopdirect.com. also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.

13. This section applies only to the extent permitted by law. For the avoidance of doubt, leisureshopdirect.com. do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from leisureshopdirect.com. negligence or wilful default, or that of leisureshopdirect.com. employees, agents or subcontractors or (b) fraudulent misrepresentation.

14. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

15. leisureshopdirect.com. will do its best to correct errors and omissions as quickly as practicable after being notified of them.

16. In the unlikely event that you receive goods which were not what you ordered or are of a different quantity to that stated on your order form, leisureshopdirect.com. shall make good any shortage and correct any errors made by Leisureshop Direct or refund to you the amount you paid for the goods in question PROVIDED THAT you notify leisureshopdirect.com. of the problem in writing to the following address: Leisureshopdirect Ltd, Atlantic Court, North Devon Business Park, Chivenor, Barnstaple, EX31 4FP, U.K. within 48hrs of delivery of the goods. If goods are damaged on delivery, you must sign the delivery note as damaged OR contact leisureshopdirect.com immediately to inform us (or within 24 hours of delivery). Leisureshop Direct does not accept liability for any damage in transit if we are not notified in the required timescale.

17. You and leisureshopdirect.com. will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

18. All products are covered by the manufacturer's warranty. If your product develops a fault whilst under warranty, please contact LeisureshopDirect.com and we will advise you where to send it for repair. The customer will need pay for the return postage to the UK service centre. Once the product has been evaluated by the UK service centre, if there is a warranty issue with the product then we will refund the price of the postage back to you. All warranty agreements are held between the manufacturer and purchaser.

We would like to warn/make customers aware that if products are used outside of the manufacturers warranty specifications the warranty may be deemed invalid. If customers have any queries please ask one of sales team at time of purchase.

19. Credit and Debit cards are debited on the day of ordering by leisureshopdirect.com. All prices include VAT unless otherwise stated.

20. Every purchase you make shall be deemed performed in the United Kingdom. UK law shall govern every aspect of contractual agreement concerning purchases made from the Site.

21. leisureshopdirect.com. aims to arrange shipment of all in stock items as highlighted on each individual product. Although we aim to hold stock of all items, we are sometimes caught out by demand. Where your item is out of stock, you will be notified immediately with an expected delivery date. You can choose to wait for your item or cancel your order. In the event of other products on your order being in stock, you will have the choice of cancelling the entire order or just the back ordered items.

In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued 15 working days after the item was dispatched to allow our Customer Support Team to attempt to locate your order in our delivery chain.

22. You can keep track of your order status yourself on-line with the Order Status & History facility on your account page. Our standard Returns Policy applies to all purchases from leisureshopdirect.com.

23. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Account Details section of the site.  Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.

24. Title to any product ordered will pass to you once LeisureshopDirect.com has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.

25. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; leisureshopdirect.com. advises each customer to contact their local customs office for further information.

26. LeisureShopDirect.com does not currently ship products internationally to every destination through the site.  If you would like a product shipped internationally contact out customer services by chatting with us by clicking the link at the bottom of the screen (when available) or email us on orders@leisureshopdirect.com.  This situation will be dealt with on a case by case basis.

27. For Christmas Deliveries, we recommend that you order by the 10th December. We will endeavour to dispatch all orders within 2 – 7 days, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.


28. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions, terrorism and any other similar events.

29. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

30. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same, or any other provision.

31. You may not permit; create unauthorised framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

32. In these Terms, “Intellectual Property Rights” means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

33. Subject to the licence granted to you to use the Site, LeisureshopDirect.com reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of LeisureshopDirect.com and its affiliates' trade marks, trade and business names and service marks under this Agreement will vest in leisureshopdirect.com. and its affiliates, as appropriate.

34. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. leisureshopdirect.com. tracks the electronic 'fingerprints' of every order placed on leisureshopdirect.com. to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

35. We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:-

(i) You fail to make any payment to us when due;

(ii) You breach the terms of this Agreement (repeatedly or otherwise);

(iii) When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;

(iv) We suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

36. leisureshopdirect.com reserves the right to use any comments given by customers in our promotional activities. 

37. LeisureshopDirect coupons are and shall remain the property of leisureshopdirect.com, have no cash redemption value, are not for resale or publication and are valid in the UK only. Coupons can only be redeemed once. All types of coupons unless other stated in the confirmation email will expire 1 year from the date of issue. There are two types of Coupons:
(i) Money off Coupons/Vouchers - the full face value of the coupon can be redeemed against the value of an order. There is no part use of a coupon and if the coupon value exceeds the price of the order the remainder of the coupon will not be refunded.
(ii) Discount percentage Coupons allow % off the price of the products in a purchase from leisureshopdirect.com on orders where the value of the products are £25 or over.

38. Loyalty Scheme
Leisureshopdirect loyalty points are and shall remain the property of leisureshopdirect.com, have no cash redemption value, are not for resale or publication and are valid in the UK only. Loyalty points can only be redeemed once. Coupons created from Loyalty points will have an expiry of 1 year from the point of creation and are non-transferrable, thus they can only be used by the customer account in which they were created.  Loyalty points will be added for each order placed with us.  The points will are calculated from the price of the products on an order (shipping price not taken into account).  The points are added into your account at the point of dispatch of the order.  If an order is cancelled or refunded then the equivalent number of points will be removed from your account.

Please note that this is a virtual scheme and we will never send a physical loyalty card to you.

At present the Loyalty scheme is not open to trade customers.

39. Use of the Website
(i) You may view the content on the Website for personal non-commercial use. You may print and download information from this Website for your own personal use.
(ii) You confirm that you are of sufficient age to lawfully use this Website, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of this Website. You understand that you are financially responsible for all uses of this Website by you and those using your log-in information.
(iii) In using the Website you acknowledge that Leisureshopdirect are not responsible for interactions between users of this Website. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas of sensitive information.

40. Information & Accuracy
(i) Any information placed on the Website relating to the adverts or products including, but without limitation, details of the caravan or motorhome, availability, price, accreditations is provided on an ‘as available basis’. When looking at adverts please confirm all details with the owner of the vehicle.
(ii) Leisureshopdirect does not warrant that such information will be error-free or that the Website will be virus or bug-free.
(iii) Leisureshopdirect has not visited/viewed any of the caravans/motorhomes listed on this Website. The listing of any vehicle on the Website is not and should not be taken as a specific recommendation from Leisureshopdirect or a representation that the vehicle will be suitable for the user's purpose or that the vehicle will be of any particular quality. It is the responsibility of the user to select suitable vehicles; we are not art to any transactions between users and/or other third parties found on or through the Website.

41. Liability and Disclaimers
(i) Leisureshopdirect it is not a party to the contract between you and the seller of a vehicle listed on Leisureshopdirect.com and has no responsibility or liability to you in respect of the terms of that contract. In particular, Leisureshopdirect is not responsible for:
(a) the accuracy or completeness of the descriptions of the products or adverts that are displayed on the Website;
(b) the fulfillment of a sale when related to the classifieds section;
(c) the quality or fitness for purpose of the vehicle that are or may be purchased as a result of a listing through the Leisureshopdirect;
(d) the ratings and reviews displayed on the website

(ii) Neither Leisureshopdirect nor any of its directors, employees, affiliates or other representatives will be liable to you (or any member of your group, your affiliates or any other person or party who has an interest in the purchase of a product / purchase made as a result of a listing) for:
(a) indirect, special or consequential loss or damages;
(b) loss of data, income, profits, business or opportunity; or
(c) loss of or damage to property, in each case arising out of or in connection with the use of any information, products, services, facilities and/or materials offered through this Website, even if Leisureshopdirect has been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.

(iii) Notwithstanding clauses 10.1 & 10.2 our maximum aggregate liability to you (when related to the classifieds section) in relation to any advert in the classifieds section (whether in contract, tort or otherwise) shall be limited solely to £1.

(iv) To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the adverts / products, information and/or materials on this Website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.

(vi) Nothing in these Terms shall operate to exclude or limit liability arising out of:
(a) fraud or fraudulent misrepresentation or
(b) death or personal injury resulting from the negligence of the party seeking to rely on the exclusion or limitation.

42. Indemnity
You agree to indemnify and hold Campsite Chatter, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Website, or other members of your group, in contravention of these Terms.

43. Adverts Listed
This Site contains material in the form of adverts submitted by third party advertisers and we accept no responsibility for the content or accuracy of such adverts nor do we make any guarantee of the contents of this Site in respect of the existence or availability of anything advertised whatsoever.

44. leisureshopdirect.com. may amend these Terms from time to time, and place the new version on the Site. When leisureshopdirect.com. do so, it will mention the fact on our home page (www.leisureshopdirect.com). For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following leisureshopdirect.com. posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

45. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between leisureshopdirect.com. and you relating to your purchase. leisureshopdirect.com. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by leisureshopdirect.com. We will store a copy of the contract entered into by you with leisureshopdirect.com. You are advised to read (and are responsible for reading) fully all information on this website.

46. If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

47. These Terms are subject to the laws and exclusive jurisdiction of the United Kingdom.

We have notified the Information Commissioner's Office about our data processing activities under notification number [ZA314400]

Latest Revision Date: 5th February 2022