Help & Contact

Our offices are open Monday to Friday 9am - 5pm. Our email & instant chat are closed over the weekend.

To save you time contacting us, we've summarised the most common enquiries with the answers below, just click on the heading that is most relevant to you and read through the information. We hope this will answer your query, however if you still require assistance our contact information for Customer Services is also provided.

Click one of the options below.

If you are having difficulties placing an order online, please firstly use our "Chat with us!" at the bottom of the screen (during working hours) or send us a message below. If you would like a call back please mention this in the live chat/message and one of our staff will call you back. (Please note that if the "Chat with us" is not at the bottom of the screen then it is currently unavailable.)

if you call.


If you message us below please include your Phone Number so we can contact you.

If you are an international customer please open an account as normal by clicking here. Please ensure that you accurately choose the delivery country and address.

Please then select all the products that you would like to purchase and add them into your basket. At the checkout stage, when you are signed in there is a "Send Request" button. We will then calculate the shipping and send you an email which will offer you the choice of paying by Paypal or Card. After clicking one of those payment options in the email you will then be directed to a secure page to make your payment and complete your order.

Republic of Ireland
If you live in the Republic of Ireland we do not treat you as an international customer and the shipping can be calculated automatically.

Please checkout as normal but ensure you select "Ireland" from the country dropdown when you are adding your address details.
If you would like to ask us any further questions, please fill in the boxes below and we will respond to your email.

If you want to check the stock of an item please enter the product ref (6 digit number) into the box below. This is next to every product on the website. If you are looking at a page with a drop down then the product ref will be indictated in the second drop down once a selection is made.

The system will give you an automatic up-to-date stock situation.

We will then follow that up with an email shortly later where one of our customer service team will confirm the stock level. Please note it is very rare that the systems stock is incorrect.

Get Stock Level  

Please visit the Technical Q & A page where we have a wealth of information. Alternatively, please send an email to and one of our team will help you. Please note that our phone staff are not technical and will not be able to answer any technical queries. Please include as much information (including any relevant photos) in the email.

Please note that if your query is about a spare part for a Dometic Fridge or Air conditioner please include the Dometic Product Number. This is usually 10 digits and starts "921". The model of the fridge will unfortunately not be enough information as there are sometimes hundreds of sub-models of a particular fridge.

Please check that your question has not already been answered before contacting us.

For delivery prices & other delivery information please visit the delivery page by clicking HERE

Your Parcel has not arrived as expected.

Please add your order number in the boxes below and an up to date email will be sent to your email address.

If you do not know your order number please enter your registered email address and details of the latest order that you have placed will be sent to you.


Cancelling an Order

You may cancel your order at anytime up to when we have dispatched the item(s) to you.

If you want to cancel, please add your order number and registered email address in the boxes below and click "Cancel Order". You will then be given instant confirmation with a cancellation reference.

Please fill in any TWO of the options below.


Changing an Order

Please enter your order number plus your requirements into the box below and click "Change Order". One of our customer service staff will then call you to confirm the change. If you have a preferred phone number please include it in the message.

Please include any relevant Product Ref's in the message.

Please fill in any TWO of the options below.


Please follow the steps below to enable us to process your return efficiently:

  • Fill out your Order Number OR Email and Postcode in the boxes below, together with a reason and we will generate a returns code that you write on the returns slip and include it in the returned package.
  • Wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories.
  • Once you have filled in your details below and clicked "Generate Number", we will give you further instructions.
  • We will notify you via e-mail when we have processed your return - this may take up to three weeks.
  • We can organise collection of some larger items and the price will be quoted on request. Please note this in the Reason Box if you would like a quote and we will email it to you.


  Faulty/Damaged or we sent the incorrect item
  Items Missing in Package
  You ordered incorrectly / Other

Further Information on Returns

If you take delivery of an package and the contents have been damaged in transit, you will need to report the damage to us within 24-48 hours of receipt of the item. Please fill in the details above and tick the damaged/faulty checkbox. Please provide a contact phone number and the best time to call and one of our customer service staff will phone you and discuss the return with you.

If you decide to send the package back yourself your return postage costs will be refunded but only to a maximum value of the original postage on your order.

You have the right to return a faulty item to Leisureshopdirect.  Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Please fill in the details above and tick the damaged/faulty checkbox. Please provide a contact phone number and the best time to call and one of our customer service staff will phone you and discuss the return with you.

As soon as you find out we've sent you an incorrect item, please fill in the details above. We will then contact you to arrange the return. You will not be charged for return postage.

Items ordered incorrectly by the customer can be returned at the customers cost. Once received in original condition (with any seals and shrink wrap intact) the full cost of the product(s) will be refunded back onto the customer’s card minus a handling charge of £2.50. No handling fee will be charged for damaged, faulty or items received which you did not order.

 Please note: As per Terms & Conditions - Where you have already received the goods, returning the goods to together with the original invoice. will refund you the purchase price of the goods minus a £2.50 handling charge.

We would recommend Royal Mail First Class and obtain “proof of postage” for your records. Please contact Leisureshopdirect before returning any large or bulky items. All returned items remain the responsibility of the customer until received by us. We cannot except any responibility for goods damaged in transit which are being returned by your own arrangement.

We can organise collection of some larger items and the price will be quoted on request. Please note this in the Reason Box if you would like a quote and we will email it to you.

If you have a discount coupon from loyalty points or from a recent newsletter, please follow these instructions to redeem it against your order:

How to redeem your discount

You can only add a coupon into our website if you are signed in to your account. Once signed in, on the checkout confirmation page at the bottom right there is a link "Have a coupon?". Click on that and add the coupon to redeem your discount.

If you have any problems please chat with us by clicking the link at the bottom of the screen (when available) or email us on and we will happily help you further.

Our Address

Leisureshopdirect Ltd
Atlantic Court,
North Devon Business Park,
EX31 4FP,

Please email us on the address below or chat with us by clicking on the popup at the bottom of the screen.

We will enable instant chat as much as possible and when it is available there will be a pop-up at the bottom of the screen. Please do email us if it is not available and we will answer any queries you may have usually within one working day (but usually within a few hours!).

Email Address:
Dometic Logo
Before emailing or chatting, if you require a Dometic/Electrolux/Smev/Cramer spare part please click here.
Spinflo Logo
Before emailing or chatting, if you require a Spinflo spare part please click here.
Collecting your items from our warehouse
In order to protect our staff under current circumstances, please do not visit our warehouse to make a collection. We currently don't have a shop front and you are not able to view products at our property. We apologise for any inconvenience caused.