Help & Contact

Our team of advisors will be here to help from 9.00am – 5.00pm, Monday to Friday. Our phone lines are closed over the weekend.

To save you time contacting us, we've summarised the most common enquiries with the answers below, just click on the heading that is most relevant to you and read through the information. We hope this will answer your query, however if you still require assistance our contact information for Customer Services will also be provided.

Click one of the options below.

If you are having difficulties placing an order online, please firstly use our "Chat with us!" at the bottom of the screen (during working hours) or send us a message below. If you would like a call back please mention this in the live chat/message and one of our staff will call you back. (Please note that if the "Chat with us" is not at the bottom of the screen then it is currently unavailable.)

Please have any relevant information and your credit/debit card details to hand if you call.

PLEASE NOTE THAT WE WOULD PREFER THAT YOU MESSAGE US AS WE WILL THEN BE ABLE TO CARRY OUT ANY NECESSARY RESEARCH AND REPLY TO YOU.

If you message us below please include your Phone Number so we can contact you.




If you are an international customer please open an account as normal by clicking here. Please ensure that you accurately choose the delivery country and address.

Please then select all the products that you would like to purchase and add them into your basket. At the checkout stage, when you are signed in there is a "Send Request" button. We will then calculate the shipping and send you an email which will offer you the choice of paying by Paypal or Card. After clicking one of those payment options in the email you will then be directed to a secure page to make your payment and complete your order.

If you would like to ask us any further questions, please fill in the boxes below and we will respond to your email.




If you want to check the stock of an item please enter the product ref (6 digit number) into the box below. This is next to every product on the website. If you are looking at a page with a drop down then the product ref will be indictated in the second drop down once a selection is made.

The system will give you an automatic up-to-date stock situation.

We will then follow that up with an email shortly later where one of our customer service team will confirm the stock level. Please note it is very rare that the systems stock is incorrect.


If you have a general question or a query about a specific product then please fill in the box below and we will promptly reply to your question.

Please include as much information in your question as possible and include the product ref if you are asking a question about a specific product.




Please visit the Technical Tom page to ask us any techical query. We get asked a huge number of technical questions and Technical Tom does publish them on that page once answered.

Please check that your question has not already been answered before contacting us.


For delivery prices & other delivery information please visit the delivery page by clicking HERE


Your Parcel has not arrived as expected.

Please add your order number in the boxes below and an up to date email will be sent to your email address.

If you do not know your order number please enter your registered email address and details of the latest order that you have placed will be sent to you.



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Cancelling an Order

You may cancel your order at anytime up to when we have despatched the item(s) to you.

If you want to cancel, please add your order number and registered email address in the boxes below and click "Cancel Order". You will then be given instant confirmation with a cancellation reference.

Please fill in any TWO of the options below.



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Changing an Order

Please enter your order number plus your requirements into the box below and click "Change Order". One of our customer service staff will then call you to confirm the change. If you have a preferred phone number please include it in the message.

Please include any relevant Product Ref's in the message.

Please fill in any TWO of the options below.



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Please follow the steps below to enable us to process your return efficiently:

  • Fill out your Order Number OR Email and Postcode in the boxes below, together with a reason and we will generate a returns code that you write on the returns slip and include it in the returned package.
  • PLEASE NOTE THAT WITHOUT THE RETURNS CODE WE WILL BE UNABLE TO PROCESS THE RETURN. THIS IS GENERATED BELOW.
  • Wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories.
  • Once you have filled in your details below and clicked "Generate Number", we will give you further instructions.
  • We will notify you via e-mail when we have processed your return - this may take up to three weeks.
  • We can organise collection of some larger items and the price will be quoted on request. Please note this in the Reason Box if you would like a quote and we will email it to you.


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OR



 (Billing Postcode)
  Faulty/Damaged or we sent the incorrect item
  Items Missing in Package
  You ordered incorrectly / Other

Further Information on Returns

If you take delivery of an Leisureshopdirect.com package and the contents have been damaged in transit, you will need to report the damage to us within 24-48 hours of receipt of the item. Please fill in the details above and tick the damaged/faulty checkbox. Please provide a contact phone number and the best time to call and one of our customer service staff will phone you and discuss the return with you.

If you decide to send the package back yourself your return postage costs will be refunded but only to a maximum value of the original postage on your order.

You have the right to return a faulty item to Leisureshopdirect.  Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Please fill in the details above and tick the damaged/faulty checkbox. Please provide a contact phone number and the best time to call and one of our customer service staff will phone you and discuss the return with you.

As soon as you find out we've sent you an incorrect item, please fill in the details above. We will then contact you to arrange the return. You will not be charged for return postage.

Items ordered incorrectly by the customer can be returned at the customers cost. Once received in original condition (with any seals and shrink wrap intact) the full cost of the product(s) will be refunded back onto the customer’s card minus a handling charge of £1. No handling fee will be charged for damaged, faulty or items received which you did not order.

We would recommend Royal Mail First Class and obtain “proof of postage” for your records. Please contact Leisureshopdirect before returning any large or bulky items. All returned items remain the responsibility of the customer until received by us. We cannot except any responibility for goods damaged in transit which are being returned by your own arrangement.

We can organise collection of some larger items and the price will be quoted on request. Please note this in the Reason Box if you would like a quote and we will email it to you.

Our Address

Leisureshopdirect
Mullacott Business Park
Ilfracombe
Devon
EX34 8PS
United Kingdom



Speak to us

If you want to cancel, please add your order number and registered email address in the boxes below and click "Cancel Order". You will then be given instant confirmation with a cancellation reference.

Please use the "Chat with us" at the bottom of the screen and you can talk directly to a customer service representative. If there is no "chat with us" button then that functionality is not currently available.

Order Line:

  01271 862349