Delivery Information

Shipping starts at £3.99 and the prices quoted are for the packing & postage of the items.  These are explained below.

Mainland England, Wales, Southern Scotland

Scottish Islands & Highlands

Isle of Wight

Northern Ireland

Channel Islands, Isles of Scilley & Isle of Mann

Republic of Ireland

Important Points

• Please note that in some circumstances, particular products will need to be sent on a pallet or are a strange shape/size. If this is the case then these products will have an individual calculated price on their product page. This is explained in the delivery details in the particular product page.
• Price for each shipping cost is determined by adding the weight / sizes of all the items in your basket together.
• Each courier has it's own rules including postcode surcharges, and size/weight restrictions. When you add items into your basket, the most cost effective method is selected automatically. Leisureshopdirect.com uses Royal Mail for lighter items, Mid-sized are sent by a Next-day Courier (DPD / Parcel Force / Royal Mail Tracked). Then for any heavier/larger items we use Tuffnels & Palletways for Pallets. This is to provide the cheapest price to our customers.  If a package price is above £75 in value then the shipping will default to Courier.  This is to ensure that we are able to track the items after dispatch. Some products may push the courier price up due to their size and/or weight or if you are in a surcharge postcode area for the chosen items.
• The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Leisureshopdirect are not responsible if this varies.
• If a package is returned to Leisureshopdirect because of an incorrect or incomplete address, the carriage is not refundable.
• For international orders, most are shown at checkout. However, some items may require us to quote on an order by order basis.
• If your parcel has been sent by Royal Mail and you haven’t received it then please first contact your local sorting office before contacting us. Royal Mail DO NOT always leave a card at your delivery address and will hold on to the package at the sorting office for up to 2 weeks before returning it to us. If your package was sent by Royal Mail then they do not class a package as lost until 15 working days after dispatch and we cannot resend a package until this time has elapsed. Please click here to see more details on the Royal Mail website.
• If your package is sent by DPD or Royal Mail Tracked you will be sent a tracking number in the dispatch email so that you can track your package.
• If a package is returned to us for any reason then we will contact you as soon as we receive it back to us.
• All prices shown include VAT.