What is the difference between Alde G12++, G12evo and Alde G13 Antifreeze?

Why use Alde G13/G12evo/G12++ Antifreeze, isn't there a cheaper option?

What antifreeze should I use with Alde boilers?

I have an Alde 3030 fitted in my new motorhome. Do you have any tips?

When Will I Need To Swap The Antifreeze In My Alde System?

I keep getting Overheat Red on my Alde Heating system control panel?

What is Alde G13 antifreeze?

Can I mix blue & red Alde antifreeze?

Why do I have to replace my Antifreeze in my Alde System?

I have a new Fiamma Zip awning bought in June this year but it came with no tie down straps that attach to the top of the side walks. The male is sewn to the panels but the straps themselves plus pegs are missing. Are these available as a separate item and if so can you obtain them?

On my Alde 3030, how do I get hot water without central heating?

How much hot water does the Alde 3020 or Alde 3030 system produce?

If I buy an Alde 3030, how quickly should the living space warm up?

How much 12 V current does the Alde 3020 or Alde 3030 heating system draw?

How much gas should the Alde 3020 or Alde 3030 heating system consume?

I am thinking of installing an Alde 3030 boiler. What general maintenance and consumables are there?

My Alde 3030 boiler won’t heat on 230 V electric

I have an Alde 3030 heating system and there is no central heating.

I have to replace my Alde 3010 Compact because the boilertank has burst.

I am interested in the Alde Compact 3030 with any additional parts to make a new installation? I guess i will keep the header tank with the circulation pump and exhaust pipe going up through roof.

I need to replace the mini heki roof light on our bailey senator oklahoma 2004 which one is the correct roof thickness to buy?

I am looking to replace the rubber sink seal on my ACE 2007 ambassador sink it is a circular sink and is sat into the worktop. It looks a fairly simple job but I have been unable to source the black rubber seal. The seal looks to be a simple edge cover. Can you help?

Toilet Electric Flush Will Not Work On a C200cwe

My Thetford Cassette Toilet C200CWE has just stop working. i can hear the click when i press the button on the toilet but it just stop flushing. i have open the cassette toilet door checked the fuse which is good, well tried to check the wiring. i cant seems to see the problem but it will not flush. I don't know how you get to the pump or even the water tank. can you please advise what i can do to check this out many thanks.
Daryl

I Am Puzzled. I Have a Thetford C200CWE I Have Checked The Switch Part Number 23792 And Discovered It To Be Faulty. There Seems To Be Another Part 23771 Which Appears To Be a Replacement Bezel Which Seems To Includes The Switch Listed At a Lower Price??? Which One Should I Be Looking At. ???

Hi, i Have a Thetford 200CWE In My Elddis Crusader 2008, 1st Changed The Switch Just 6 Months Ago Due To It Not Working At All. That Sorted a Few Weeks Ago The Flush Was Intermittent And Slow/Reduced Water Flow, The Old Pump Was Removed And a New Pump Fitted But When The Switch Is Activated There Is Nothing Only The Click Of The Switch. The Pump Does Not Run. There Is Current To The Wiring To The Pump And To The Switch, The Fuse Is Good, And The Battery Shows That It Is Ok And Charging Well. The Pump Has Been Tested On a 12v Battery And It Whizzed Round, Could You Throw Any Light On This Pls. It Seams To Make No Sense As All Was Ok All But Sluggish Then As Soon As The Wiring Was Cut To Attach New Pump It Wont Work. Is There Something i'm Missing ?? Help ....... :-)

Hi I have a thetford c200 cw/cwe toilet and the pump will not stop running how do I fix this.

How can I achieve optimal performance from my Thetford Fridge?

Is there a way you can improve the performance of our Thetford fridge when we are in South Europe and very hot?

Can I run my Thetford fridge on Gas when I am driving?

On my Thetford fridge, the blue fault flashes on the display. Why is this happening?

My Thetford fridge shows fault number 18? Why is this?

When I am on holiday my Thetford Fridge does not work very well, what could be the problem?

Should I take special precautions using my Thetford refrigerator during winter?

How long is my warranty on my Thetford refrigerator?

Is it okay to defrost my Thetford fridge/freezer using a hair dryer, heat gun or boiling water?

This is just a query really. I have a 2016 Lunar Delta TS with the Alde 3020 heating system where the 12v header tank circulating pump is fitted in the wardrobe next to the head of one of the beds. Not only does it whine like a banshee it is making a clicking noise which is most annoying when you are trying to sleep, I think it probably needs to be replaced. However, can you tell me if the 230v circulating pump will fit in my system, is it difficult to install but importantly is it quieter in operation than the 12v pump fitted at present. Which by the way, in their handbook they call an emergency pump. I look forward to your reply.

Can I use tap water to mix with my antifreeze to add to my Alde Heating System?

Why does my Alde system smell of fish / have a rubbery smell?

What happens if I put too much Alde antifreeze into my Alde Heating system?

How much antifreeze is in my Alde system?

When will my Alde Heating system need topping up?

How do I top up my Alde antifreeze?

Why is my alde pump running noisy?

Can we mix red and blue Alde Antifreeze?

Hello Tom

I have a Dometic RM7271 fridge. It starts well on gas but goes out later on and often fails to reignite. Its probably a basic question, but is the fridge supposed
to go out when it has reached the desired temperature and fire up later on? Or should the flame be constant, and only regulated by the facia knob 1 - 8
If it is constant how does it defrost ? It never ices up as previous fridges used to.

This Remis Spring Mechanism designed to fit a 20 mm roller tube. I need a spring mechanism to fit a 10 mm roller tube. The roller in question is out of a Hobby caravan, and is a smaller kitchen window. The dimensions of the roller are 10 mm x 745 mm and has net at the top and a concertina section coming up from the bottom, joined together by a connecting clip. DO YOU HAVE A 10 mm SPRING MECHANISM PLEASE?

Hi Can you tell please if I can join together two sections of 13mm braided reinforced water hose using John Guest 13mm in line black push fit connectors?

Can you please let me know the part no for the two square ally stops on a reich mover regards

Hi I have a thetford N112 refrigerator fitted in my caravan & i believe the heater element has gone as it has stopped working on 230 mains electric could you tell me which is correct element for this model

Can I operate my Alde central heating while the fresh water is drained down?

Do I need to winterise my system?

I have an Alde 3010 fitted to my Motorhome. Propane or butane – what type of LPG (liquid petroleum gas) should I use?

My Alde boiler system is non-responsive— boiler is cold, control panel is blank.

My Alde system in my motorhome has no hot water

The flyscreen tension has gone on the door of my Bailey Pageant Series 6 Burgundy
I see you supply a Spring for Remi Care Door Blind Ref 242174
Is this the part that I need and how easy is it to fit
many thanks
peter maddock

I have just changed from a pre 2004 motorcaravan, where I used calor propane and camping gaz bottle with their own regulators, to a new 'van with a fixed 30 mbar regulator. I therefor need to buy a 1 metre pigtail to connect directly on to each of these bottles and on to a Gaslow autochangeover head (product 01-1755). Can you supply these pigtails and the changeover head please?

hi, i have a thetford 200CWE in my Abbey540 expression 2008, 1st changed the switch just 3 days ago due to it not working at all. that sorted a few mins later the flush stopped!! the old pump was removed and a new pump fitted but when the switch is activated there is nothing only the click of the switch. the pump does not run. there is no current to the wiring to the pump and to the switch, the fuse is good, and the battery shows that it is ok and charging well. the pump has been tested on a 12v battery and it whizzed round, could you throw any light on this pls. It seems to make no sense as all, was ok. then as soon as the wiring was cut to attach new pump it wont work. So I have new switch new pump all installed ans shrunk wrapped but still no current to switch or pump all fuses are good but no current to the switch the 12 volt cable seems to exit the unit and go behind the rear toilet wall so no help there, the book diagram states purple wire the colour into the pump is brown & blue in a black rubber casing have had van since ne and all has worked ok till I had service done and a new batt charger fitted and new water heater element, could the person fitting these have dislodge moved anything. just seems strange all new parts but no current HELP PLEASE! could take it back to service centre but it a bit far so thought I would try you first! No pressure then!! cheers, Dread.

I have an Electrolux RM2200 fridge. It is working fine on 240 volt but I can't get it to work on gas. The igniter is working fine and the gas makes a popping sound when I try and ignite but the burner will not stay lit. Are you able to advise me what the problem might be and can you sell me the spare parts to fix this problem?

I have a Tabbert contesse 2002- I need a new gas fire Installing I have been told it is a Truma S3002 model but I don't know if it is the auto ignition or the piezo ignition- can you help?

We have Abbey Vogue 520 caravan. When we use gas fridge the carbon monoxide fumes blow back into the caravan and set off the alarm. Is this a fault with the flue or just caused by the wind. Annie

Thetford cassette toilet,, not sure of model but think it's a C2. under the toilet roll holder there is a small pump, and a 30 amp relay switch, these look like they do not submerge. To the pump there is a pipe from the onboard cold water tank. From the pump the pipe goes to a small one way valve, this I think goes in to the flush talk that holds the blue chemical flush.. My question is about this valve. Where does it sit in the tank ? The pump had a holding slot, the relay switch crews down, the flush pipe fits to the toilet bowl but I can not see a place or feel a place to fix this small valve back to even though it has a clip on one side and a shaped groove on the other, help please.

Hi I have recently purchased an elddis typhoon caravan 1985? it has thetford toilet in it with flush to the right and blade opener to the left as you look at the toilet the blade opener has stopped working and "cracks" when turning the round handle it looks like a c2 toilet ? but your diagram shows the blade tuner as a flush, mine are separate? any ideas thanks Jon

On my car I have a 13 pin female plug with adaptor to 7 pin for towing, lights etc. I have an old 94 Compass Rallye GTE 400 which requires both normal, and the grey lead for caravan amenities fridge etc. Can you supply a branch lead to connect from 13 pin female on car to caravan?

hi tom is it normal for the ignition to stay on on a truma s5002 heater after the main burners are lit mine stays on all the time

Hi Tom,
We have a N112 fridge from 2007. Had fault code 12 showing, switched off everything, now have code 18,
which according to the manual is "no fault" but LCD is random flashing, back light is on rythmic flash, clicking in the back.
Have read some other posts and a 5 amp fuse was mentioned. I was wondering where it is located, as I have checked all in "fuse box"
Also, is this a "simple " fix or is it time for a new fridge?
Ta Mr C

We have a problem with our cassette toilet. The blade is very stiff to open and close and also the holding unit is leaking into the cavity (as if the seal is not correct?). The model on the toilet itself is C250CWE but the number on the holding tank is C250N11 X066C01. Do we have the correct tank for the toilet? have been browsing on internet and noticed a lot of problems with C250s....can you advise please? thank you

I have recently bought an Abbey Freestyle 470. Having filled the truma water heater tank and followed the instructions, ensuring everything relevant is opened and closed. When attempting to draw hot water, nothing comes through the taps, but water pours the overflow. When drawing cold water (with tank full). Water comes out tap but also comes out overflow. Any ideas? Thanks

hi I have a truma ultrastore water heater when pump switch is on water pump turns itself on and starts to click intermittently any ideas

I have a Thetford C-250 CWE toilet fitted to a 2009 Lunar. The toilet has started flushing on it's own, looking at previous post this could be the electric valve can you confirm.? Also when I was investigating the problem I think I have inadvertently disconnected something else looks like (item 14 on the blown up diagram), how do I get inside to reconnect it.?

Hi my skylight has these no's written on it. REMIS PMMA V-x/b 43R-002220 I am not sure what model this is?? It was replaced a year ago due to storm damage
size poss 900x600 the hexagonal shaft from the handle to the gearbox has snapped so I need a replacement. I have looked at your manuals ,if I remove the circlip on the top can I just replace it with a new shaft and new circlip without taking gearbox apart I look forward to your reply david Howe

Hi, My truma gas regulator is gushing gas out of a yellow nipple on the side. I am worried about replacing it with a truma again as it's a common fault. Many people in the Facebook crazy caravan club have had similar faults.

I have a compass caravan fitted with a truma crystal filter and a submersible pump. When the taps are on the LED lights up on the ZIG unit to say pump running. the pump sometimes will run for about 20 seconds then stops, then will run no more. I have checked that there is 12volts at the pump connection (back of crystal filter unit) when taps are on. The pump works when connected to an independent supply. As soon as the pump is plugged in the 12 volts disappear. Any ideas would be gratefully received. Thank you.

Hi, I have a truma gas fire in my swift challenger van that ignites ok but continues making a clicking noise long after the fire has been turned off... do you know what could be the possible cause? Also I am not getting any gas to the cooker or hob, despite having full gas bottles and the manifold switch on...

hi. I have a trail king pump. It is leaking around the diaphragm housing. I see you have spares for this pump but all the new pumps are 20psi. Mine is 16 psi. If needs be can I fit a 20psi in its place. Kind regards Bernie.

Which gas bottles were fitted on a 1998 bessacarr 465sl caravan?

I have an RM7041L DOMETIC 3 WAY FRIDGE that works well on electric and 12 v but when you switch to the gas position it should automatically light but the peso/auto light is not making a noise to light the gas - question is there a fuse? Or any reason why it is not lighting?

Hello. We have a customer with a Swift caravan. The Hartal door lock is seized as you have explained. We need a replacement right-hand lock. Does this come with the lock assembled?

hi i have an adria t caravan model no. 500b 1991.. battery fully charged but when nit connected to an on site hook up i have no power. .checked trip box and everything is fine..could it be a fuse and if so where would it be located?

Hi Tom
I have a s3002k trumatic gas heater fitted in my 1999 Autoroller it will not ignite when I depress the knob , it was working fine

New to caravanning so not sure if my 2003 Avondale Rialto 480-2 has a water filter.
If so could you advise where it is.
Kind Regards
Tom

hi tom, I have a 1997 sterling europa caravan fitted with a carver 2 water heater the system intermittently activates the pump when the system is not in use, and the water leaks from around the vent on the outside of the van is this due to a failure of a part and can i replace this.

I have a new van with a trumatic s5002 heater that appears never to have been used. I have tried to start it using the ignition button but it wont fire up. Am i doing anything wrong? no instructions came with it.

Re your article on Hartal door locks.
This is my feedback. Dismantled the lock, the lock spindle needed to be pressed out rather than fall out. I found that there were still some lands of sprue from the molding on the barrel- removed them with some emery paper, also measured the diameter of the spindle - found that it had a slight taper which as it was pushed in and locked with the circlip made it very hard to move. Filed the hole and it now turns easily. Looks like a manufacturing problem. Seems very widespread as well.

On my Thetford N150 Fridge freezer The blue light is flashing and its showing a spanner and code 1 error .I have read through all the bits and pieces that you have written and taken the lid off the power board and changed the 5amp fuse which was not blown and the 20amp which was also not blown but the blue light still flashes on the mains only. Any idees of what it might be. Thanks Gordon

I have a Truma S3002p. It goes out, but at no particular time or pattern. have sat and closely watched the blue flame stop, if i press the piezo quick enough it relights as the thermocouple is holding the valve open. i am Gas safe LPG etc and have thrown new parts at it, valve, thermocouple, burner, 30mb jets, electrode, the flue and cowl are spotless. The alloy casting was washed out with gallons of water, no sign of a blockage, gas pipe purged (aggressively) and of course a full bottle, It is a second-hand swift 2008 sportstyle 2. only had it 3 weeks but seems so very much more. please HELP !

I have bought a elddis crusader 4 berth caravan 2005 I don't know how to get the toilet to work is there a pump to it or electric to make
to toilet flush please could u explain thanks

1. I think we have a problem with our Gas Regulator part number TRuma 0129411. I see from other queries a problem with residues blocking the regulator is a regular problem. We have tried two different gas bottles we know have gas in, and no gas is getting through to appliances, hence we think the regulator. Does this seem correct. 2. Buying a new one - we cannot find this part number on the TRuma web-site or yours. Are the new replacements all with an elbow? 3. Should one fit a filter as well?

I want to change the flushing pump on my Thetford C400 Cassette Toilet, Can you tell me where to find it and how to remove it, regards John

Hi i have a Dometic fridge Mod No RM 7391L Type C40/110 Product No 00921085389 Ser. No 84200037 our door light will not work i think its something to do with sensor or magnet at top of door because sometimes we can get it to come on with a metal item near sensor or magnet ,any idea what part is needed Thank you

Hi I have a shurflo 7l/min pump in my 2003 Vanmaster - problem is when the taps are opened there's a dribble which runs out then the pump starts and runs fine. If I switch the power to the pump off and on again it seems to start immediately - could it be a problem with the pressure switch on the pump do you think?

I HAVE A THETFORD CASSETTE C4 MANUAL FLUSH. IS IT POSSIBLE UP GRADE IT TO A ELECTRIC FLUSH ? IF SO WHAT FITTINGS ECT WOULD BE REQUIRD ? REGUARDS.

Problem with dometic fridge freezer 7655l. When on gas the fridge stops working drops out and then fails to re ignite sometimes. When it is working you can turn down the thermostat and the gas drops out, turn it back up and it kicks back in but again fails to re ignite sometimes. Cleaned jet and flue still same. Help please.

Would changing the cartridge on a Reich Trend a surface shower tap stop it leaking

my truma fire ignites 1st time; without problem, but does not appear to heat up when I turn dial up to say 8; I can see the pilot is lit; is there any way to see if other burners are lit that is assuming it has a bank of burners say on max heat; there is no window I can check what is alight except the pilot, or have I missed something?

I have a 2012 Elddis Avante 574. The water heater (Truma) sometimes will not work on Electric. After checking the consumer unit and then checking the 5 amp fuse on the consumer unit it then works. Do you think its the 12 volt supply that is at fault

how do i remove and replace the rollers on my 2002 reich mover please

Hello Tom, I have a van with a Truma c6002eh heater, it has been playing up for a week or so before finally stopping altogether, can you tell me this, although the air circulation fan turns as soon as switched on, I have taken the combustion fan out to check that, despite a 12 volt supply reaching it, when the boiler is switched on it does not turn at all could this be the reason the boiler does not attempt to run, many thanks.

I have a problem with the electrics on my Swift Conqueror and if possible am seeking your comments please. There seems to be two related issues, one with the NE183-T56 in conjunction with a Thetford N112 fridge.

NE183-T56 with NE189 R1

With no vehicle connected all functions are OK. Panel show voltage 13.8 for van, zero for car which is correct.

If car is selected on the NE183 this causes the ALKO ATC to engage although no car is connected. Therefore, in some way the NE189 must be feeding current into the car-live circuits. Also panel then shows voltage for two batteries, van 13.6, car 13.9 although only the van battery is present!

After several minutes both panel lights (green & red) flash in unison.

Pressing van button causes a return a normal display.

Normally when the vehicle is connected and running the NE183 switches off. Connecting the vehicle now makes no difference.

The two relays in the NE189 appear to be solder-fit so presumably if faulty the panel has to be replaced.

Thetford N112 Fridge

Other than via earth, is there any interaction with the NE183?

Obviously there is a connection with the NE189 because of the fuse elements. Can a relay fault back-feed into the fridge circuit?

The fridge has a completely blank display (no current) and has no response to the on/off switch regardless whether the NE183 is on or off.

There is constant ticking which sounds like the igniter.

Although not turned on the ticking causes the LED awning light to flash in unison. Turning on the light causes the flashing to stop (light becomes constant) although ticking continues. This really foxes me because with the switch turned off the only cable to the light is the earth!

The low-voltage connector to the fridge show 13,7-volts but even with no car connected the heavy duty 12-volt circuit shows 0.4-volts.


Any comments or advice you can offer would be very much appreciated.

Best regards, Jim Slocombe

The 240v system is working but it is not charging the battery. I have charged the battery in my garage so that is fine. Can you help please?

Hi I have a Truma Ultraheat which works on pilot flame but when burner tries to light the flame appears to "lift off" and pops etc. All the time I keep the knob depressed it will continue to try to light. I have tried replacing the gas bottle regulator with one off a van I know works but this did not cure the problem. Any ideas ? JK

Tech Tom, not a question but strong advice to fellow readers... having read Tom Marriotts entry dated 28 Oct 13 re exhaust fumes from fridge. I had a similar problem earlier this year with my fridge exhaust getting back into my caravan...thankfully I had fitted a CO alarm in my van before we went on holiday, it went off at 0130hrs in the morning and saved our lives.
Please recommend to all readers to have one fitted. Thank you

hi ya, I have fitted a smev 8003 hob to my camper, I'm trying to find out what connector I need to fit a rubber pipe to the hob. Under the hob is a male threaded tap, could you tell me what I need and if you have one available. The distance to gas bottle is less than a metre so I was going to go straight through with rubber hose, thanks Paul

Hi I have a coachman pastiche 2009 I would like to check and probably replace the brake shoes, how do I remove the drum etc.

Recently, after driving our 2003 Compass Avantgarde 400RL the voltage from the leisure battery was low to non-existent - the pump runs slow and the boiler won't stay on. The first time we were aware of this we struggled with dim lights for the evening but in the morning all was ok again. I presume this means that the battery is not at fault. However the next time we drove somewhere the same thing happened. Any ideas?

hi Tom the gas side of fridge will not light we have a hymer 700s 1990 it works on the electric and the igniter is clicking but the gas doesn't seem to come through any ideas please

Hi when on holiday water stopped suddenly from all taps, pump works when tested but pump running light not coming on at zig unit have checked all fuses and got new leisure battery now run out of ideas

Hi have have a thetford n175 fridge freezer the fins at the back of the fridge keep freezing up & there is no error code coming up do we need a new thermistor

severe exhaust fumes in van from fridge after service no problems with fridge prior to service the van is a sterling europe 460

I am looking to fit an external temperature sensor to the Alde heating in my Hymer. Where is the best place to locate it?

My motorhome has a combined Fridge / Freezer Model 7855L (Product Number 00921086833). The light has stopped working, but I have checked the bulb and it is OK. Is it likely to be the sensor ?

Wondered if anyone can help....our c2 thetford manual loo has been great, but this weekend I thought, drain time to avoid frost damage etc..Took the loo to empty it and had a stream of blue loo etc coming out of a hole in the tank body just next to the manual blade handle .I've brought it home to have a look and nothing has come adrift, just a rubber seal at bottom of hole but its straight through, like missing something or been punched through..If the loo is emptied when less than half full its no problems but wondered if i need a new cassette or can I buy a seal.....Cheers peeps.

Hi I have a Elddis Vogue Shamal about 1999 model I believe. I have a mains power source to hand. I've just noticed if I turn off the mains power, and leave the switch to caravan battery I have no power.
The battery is almost new and checked is holding a charge over 12 v. When I turn the mains on it doesn't register any increase, ie isn't charging.
I have internal caravan lights only on mains.
I have no fridge (12v), no TV ariel.
The fuse at the battery end is good.
We don't seem to have a 12v fuse box, it all seems to go into the breaker unit.
There are no obvious loose connections, and the state of the wiring seems ok.
I don't seem to be getting any 12 v power to the switches ie the caravan/car battery switch.
I can only think that something has gone in the Zig charger, but we still get mains power through it.
Any suggestions please.

Freezer & fridge over freeze ,won't light on gas & fridge freezes even when not on 240v until the batteries go flat, the fridge even freezes when of at control panel, dometic C40/110 model number RM7655L

Truma hot water switch with red light is on but no hot water, only hot water when heat with gas.

my cold water truma pistol pump runs all the time when switched on, does the pump need calibrating and how do you do it?

I have a Lunar Lexon 585Si 2008 'Van to which I have tried to connect a newly bought Truma damper/pressure switch. How do I connect the electrical supply? The Lunar pressure switch has only two connections (three wires) the Truma has four connections, I am confused and the Truma installation guide is no help. Can you help me please? Many thanks, H.J.R.

How do I remove front cover from my gas/electric fire

Can I have instructions on how to remove and fit a new Remis tilt and slide roof dome

How do I get my heating vents working in my avondale dart 525/4 2008 please

why is the water pressure dropped coming from my taps the water is going out the water heater overflow

what water inlet unit will fit on my 2000 elddis caravan as i cannot get new filters for the old one

Hi
The Reich 19L Submersible Pump with two motors has two variations, with and without a non-return valve. Practically, what is the difference?

This is an answer to the Bailey Arizona Battery Charger problem. The Battery Charger does not have a fan fitted, it must be replaced ASAP before it catches on Fire. Several people have reported this Fault. You can order a replacement from Bailey Bristol. Please change your answer on your web page ASAP.

I have 2004 bailey arizona my battery charging unit is under my bed bunk and makes a lot of noise and gets rather hot is this normal or is something not right I have had other vans with no problems like this before any advice john .

Have a RM 4270 dometic fridge the thermo coupling went . I bought a new one it worked for a couple of days then stopped working can you give me some advice please

I have a c200 toilet in a 2005 Hymer b584. I suddenly notice the toilet flushed or a least the water in the bowl ran whenever another tap in the bathroom or kitchen was turned on. I noticed when you press the flush bottom the toilet does not flush as strongly as normal. I also notice when I turn on a tap in the kitchen or bathroom there is a delay in the water flow.

I wish to change my gas bottle from calor gas to BP Propane lite. As the Caravan is fitted with a regulator i understand that i just need to fit a 27 mm clip on adapter. Could you please confirm this correct and advise the adapter part number required.

Hi I have a dometic RM4200 fridge when I fire it up on gas I keep getting a flame shooting out of the 2 holes before the burner when I removed the flue the burner operates fine any help please

I'VE PURCHASED A2005 ACE AWARD NIGHTSTAR WHICH HAS A CRYSTAL 2 WATER SYSTEM. CAN I SWOP THIS FOR THE WHALE SYSTEM AS I KEEP LOSING THE CONNECTION BETWEEN THE PUMP AND SOCKET? I DID DO THIS TO AN ELDDIS THAT I HAD A FEW YEARS BACK

Hi, I have a Thetford C200 flush toilet and water is running out of the inlet pipe at the top of the bowl into the main bowl even when it is not being flushed. Is the water coming directly from the inboard water tank. How do I fix this?

2005 swift 530 lifestyle no hot water . After 30 seconds red led comes on . Any suggestions please

Hi, I am interested in buying a dometic air con unit. Can you please tell me if they will work while I am driving ?
I want to fit it to my Vauxhall vivaro high roof van

Hi,
Adaptor from Calor to le cube gas bottle. Please can you tell me the part number for the adaptor to convert from my calor gas connector (male LH thread for a 6kg bottle) to the French le cube bottles. My motorhome is 2010 so the regulator is fitted to the van.
Many, many thanks, Bob

our RM7271 absorption refrigerator as started sometimes giving a bang on ignition of the propane gas do you know what causes this thanking you

Can I connect 2 gas bottles to a t piece before joining to motorhome

cannot find how to switch on internal spotlights under pelmets. They have toggle on/off switches on them but are still not coming on, where is the main switch for these internal spot lights please?

i have a crystal sprint 390d on one of the windows it has a truma switch which goes to the boiler could you tell me what this is please

The water flow through the heater system starts ok the drops to a trickle after a while? the cold water flow os OK

I am looking at replacing my Carver Cascade 2 GE water heater and see n that you have the Henry water heater, my Cascade has got TWO switches one for Gas/Battery and the other for 230V. Does the New Henry unit come with replacements for both of these switches or just the 230v? or are they both combined into just ONE switch now?

All electrics in my compass corona 474 work when hooked up my car but when hooked up to a mains supply only the socket s and microwave work

The Whale Aquasmart 0815 fitted in our caravan cycles for a few seconds every couple of minutes when water is not being drawn. Is this normal or does the filter or some other part need changing? It can be a bit annoying at night so we have to switch the pump off!

I have an Abbey GTS420 and have always used the blue Calor Gas cylinders. Had a problem in the cold weather earlier this year and now want to use Propane. Do I need to change anything besides the cylinder?

I have a 1994 Conway Cruiser and want to replace the handbrake lever. It looks like the Alko handbrake for 16S hitch (You product reference 132231) Would this be suitable?

How can i tell if the remis rooflight i have on a motorhome is Vario 1 or 2, its still fitted at present ( besides the year of the vehicle)

My Remitop dome(tilt and slide) has cracked. Is replacement a diy job?

reinstalling a carver cascade water heater and want to know what mastic to use for the external seal

Hi Tom, I have a horse box fitted with Whale Elegance taps with the following problem. Turn on cold tap at sink or shower water flows freely. Turn on hot water tap in shower water flows very slowly, however pump is working. Turn on hot water tap at sink, no flow and pump not operating. Could this be that the tap is faulty and I have air in the system as a result. Kind Regards

Hi Tom.
I have a Dometic fridge in my Compass Omega caravan which has just started to have a strong odour in the freezer box, what do you recommend to use to get rid of the smell?

I plan to fit a standard domestic mixer tap into my van but need to get from 1/2" BSP female (The flexibles supplied with the tap) to 12mm speedfit. I need one each for hot and cold supplies. Any suggestions?

Hi! I have a 2005 Bailey Senator Vermont 5 Series. When I turn on more than one gas burner the pressure drops. Could this be a regulator fault?

how do i remove the drums on 2002 elddis 2 berth to inspect linings, linkage etc. what purpose does the circlip inside the drum dust cap have. Thank you. Regards John

hi i am wiring a single flow tap in my camper van, two wires from battery red and black, two wires from submersible pump and two wires from switch on tap any clues tips what goes where would be greatly appreciated thank martin

Hi, I have a Thetford C2 cassette toilet in my '96 Rockwood Premier pupup camper. The toilet hasn't flushed since before I bought it, and the previous guy used the shower water to put fluid in the bowl in order to flush. Today I folded the drain and fill spout out, disconnected the sight glass and drained almost a whole mop bucket worth of the foulest smelling blue liquid from the camper. I removed the toilet paper holder and pulled out the pump. Is the pump and electrical wiring supposed to be submerged in the blue liquid under the paper towel holder? Also, looking for the 3 amp fuse, I looked at the diagram online as well as the one in the manual (same diagram), and the fuse isn't there, but on the side of the switching mechanism i can see two little slots that look like a blade fuse would go there. When I try to put a 3 amp blade fuse in those two little slots, it just won't go in. Now, what I have is the bigger blade fuses that are used in the circuit panel in the camper, is that the correct fuse for the C2, or is it the smaller micro fuse that goes there? Thanks in advance.

Hi, I have compass Rally, 1991, 510/5. The Manual states it ha an Ex Works weight of 980 Kgs and a payload margin of 220 kgs.
I bought a jockey wheel second hand after my old ones tyre broke and on second use broke it, so need a new one (the van was empty at the time)
What Jockey wheel should I be buying from your site? Is a medium duty enough or do I need a heavy duty one? Also what would you suggest ...... solid tyre or inflated?
Thanks

I have a Remis wind up rooflight on our 2009 AutoTrail. The rooflight will no longer open more than a few inches, the mechanism just seems to jam. What do I need to rectify this?

I am trying to replace a Crystal water filter housing unit but I can't get the pull off fitting to pull off! Any suggestions?

Hi there I was wondering if you could tell me what brake shoes are fitted to my caravan ?, its a swift azzura 1995.
Had it serviced lately and they need replacing but cant find the correct part number or type

I have a 1997 abbey vogue gts 517,my problem is I switch my water heater on it has mains power and plenty of water, but I keep getting red light heater fault coming on.

Hi I need to purchase some window trim - I had measured the window but am not sure if I had done it right. Do you know which size an A.B.I. Citation 1998 model caravan would be. I thought 40 mms but can't be sure. Thanks.

Hi Tom,
In our static we have a Spinflo OH96000 (Enigma 600) oven and the whole 'goalpost' rubber seal on the oven door has come off, thus the oven doesn't function well. On looking on the spare parts list I'm not sure which part we would need - could you help please.

Hi, I have recently purchased a Swift Challenger caravan. The problem I have is without a 240v hook up my 240v sockets inside don't have power. The only power I have is the 12v lights. Any advice on where to look would be appreciated.

I have an Avondale Argente that looks like it is a remi rooflight. I need new rubber seals but wanted to ask, do they only have the seals fitted to the sides of the rooflight or are they supposed to have them from & back too? Product Ref: 142208

Hi Tom,
I want to remove the on board water tank from my 2009 Hobby 560 and replace with a socket and eternal pump for a aquaroll. What parts do I need ?

The freezer compartment door on the Electrolux Fridge will not close properly it just flops open. I think it needs replacement hinges? I am not sure of the model no. as the Elddis manual says RM4233 but the Electrolux manual says RM4270 or RM4271. I suspect that the hinges are the same for all three models. Can you advise please?
PS: there is no label on the fridge itself.

I have a 2004 Sterling Europa 3.60. The fridge fitted a Thetford C11 model no. NBOEL R, does not operate on gas. There is a clicking sound when I press the ignition button.

My Thetford C2 wont flush the pump can be heard running but no water is passed to the bowl. Any ideas, could it be the sanitary fluid has solidified and blocked the pump supply tube.
regards
Tom bartram

Hi Tom I have recently purchased a campervan. The van is fitted with a Shurflo trail 7 pump. When I try to fill and pressurise the system the pump constantly makes a clicking noise and water splurts everywhere even after the system has been pressurised do you think it is the pump any help would be appreciated thanks.
John

I have recently bought a 1996 Buccaneer caravan fitted with a carver fanmaster heater. On the electric setting the heater only blows cold air. I've left it to run for some time on the slow setting as I understand it needs a while to heat up first however, this didn't make any difference.
I haven't tried to use the heater with gas as firstly, I'd prefer to use electricity and secondly, I don't have (or want) a leisure battery and I think one would be required for the ignition.
Do you have any idea what the problem could be?
I'd be very grateful for any information you can provide. Thanks.

I have just purchased replacement rollers for my Reich Move Control Comfort and I need installation details. I have seen a previous installation procedure on your web dated 15 Jun 2011 but it does not seem to apply to my model due different bolts (2 U bolts on mine and also a balancing bar between the motors which is not mentioned. Grateful if you could advise. Thank you.

hi tom can you tell me how to remove dome from remitop tilt and slide light as i have a leak

I have disconnected the wiring from under our adria 1993 caravan, the wire that
plugs it to the car. We got new cable and got an electrician to put the new 12n plug on. Now none of the lights work (brake, indicators etc.)Don't know what to do followed the colour coded wires under the caravan.

My battery is not charging and there seems to be no power to the lights or anything when I tried using an electric hook up for the first time with this van. How could I check the fuse or if its the psu thats faulty?

Hi, I have a thetford S-CK13000 cooker the small burner will not stay alight, it lights while you hold in the control and press the igniter, but as soon as you release the control knob it shuts off. The other burners work fine and remain lit when the control is released. Any ideas on the problem ?

Hi,
We have a 2003 Lunar Solar 524, we can get our trumatic fire to work on electric but have no idea how to work it on gas. We have tried pressing the ignition etc but nothing seems to work. We've searched everywhere in the van to see if there is maybe a valve we should turn on, but can't find anything. Also, the ignition doesn't make a noise when we press it.....should it not sound like its sparking etc? All help is greatly appreciated as we are new to caravanning.....thanks in advance.

HI Tom, I have just bought a campervan that has just the starter battery and 240v system installed that powers the lights and a fridge. I have purchased a split charge relay for a 135ah leisure battery which i will be fitting. I was wondering if i replace the existing 240v lights to 12v LED type, could i power them using a single p116 240v to 12v transformer after the RCD when on mains power?

Hi Tom, When I plug in 240v from house to campervan & switch on fridge, the RCB trips on supply to fridge, battery charger & water heater. I have removed the 2 fuses from the water heater. The circuit does not trip when the fridge is switched off. Your help would be greatly appreciated.
Kind regards,
Hugh

My Electrolux 4230 Fridge is no longer working on gas - I can't see a spark when I ignite and certainly no blue flame. It was working about 3 weeks ago. It works fine on 240V and on 12V when running. I'm assuming, because I can not see a spark that this is the problem (although seeing the flame and spark is always a challenge). Should I change the spark plug, the igniter or both? Is it easy to fit a spark plug to the igniter cable?

Hi, I recently purchased a 2010 caravan that has a Status 530 Ariel installed. I have found that it is difficult to locate TV channels and was wondering if a Vision Plus Digital TV Amplifier with Signal Finder would correct the issue, or is there a cheaper more basic option that does not involve taking the caravan to a dealership to preform the upgrade, I'm not very technically orientated?

how to replace a mixer tap on a kitchen sink without damaging cabinet or is it possible to replace the internal working parts of the reich taps from the knob side

My thetford c200 holding tank is leaking from the blade opener. I have been told that I need a new tank as there is no replacement seal. can I replace the blade opener and rectify the problem.

The tension bush on the LH side of a Seitz Caravan Blind has been lost. If I get a spare bush what is the procedure to replace it.

Hi, I have a thetford toilet (think it is an c/cs) fitted to lunar delta 540/2 2007. Sometimes the electric flush works and sometimes not. Have checked the connections all seem ok, any suggestions

I need to install a new Whale Elite short spout tap in my kitchen. Does it come supplied with user instructions new plastic connectors to insert into it.

can you help please I cant get any power to the pump and I've changed the pump and the fuse is ok the micro switches look ok thanks nigel Leicester.

Gas outlet box for barbeque part number 124489 - what do I need to connect from the above to a gas barbecue

I wish to replace a thermocouple for my hob unit.
Your universal item does not suggest what connectors it has. I need to connect using spade Terminals

The comet mixer tap in the bathroom is leaking. Is the only replaceable part the cartridge? To remove the tap haw do I disconnect the pipes the are connected about a foot from the tap with black plastic connectors?

I have a solar panel on the roof of my motorhome but have also bought a portable one to increase the charging capacity. The one on the roof has its own regulator and coupled up to my 2 leisure batteries which are connected in parallel. This panel is only 68watts and really too small and that is why I have bought the portable one. My question is can I connect this one also to the leisure batteries and if so can it be connected to either battery, this panel has also got a regulator

hi tom can i ask a question. i have a 1996 vanroyce although the toilet works fine the knob that open and closes the seal flap it is very hard to turn and my wife really struggles to turn it, i have lubricated the seal with olive oil. what is causing the tightness?? when the cassette is out the knob is free and easy to turn and springs back to close position so the mechanism seems ok. the oblong knob on the cassette is very hard to turn, i have also unscrewed the seal assembly and lubricated the mechanism, can you suggest anything please
Regards,

Hi tom.
i am installing an awning light as my caravan does not have one and because my led light does not have a switch on it i am installing a separate switch too. i have put both light switch and light in place and ran wire from the neg and pos battery terminals straight to the switch then from the switch to the light. the light works fine but when you turn the light off the wire gets really hot?
i've put an in line fuse in and tried thicker wire but still the same. any ideas please?
many thanks

How do i replace the 850 watt electric ultrastore heater in a truma hot water boiler

We have connected a fully charged leisure battery to our motorhome but none of the interior lights/ water pump will work. Nor do they work when connected to the hook up however the plug sockets do work on hook up?? We are going to a site with no hook up for 10 days and need to rely on our aux system? Have we missed something?? Please help! :0(

I have a Coachman 1992 VIP fitted with a Carver Cascade 2 water heater. The cold water inlet coupling at the bottom left facing the van has sheared off at the point of entry. The fitting looks similar to your part 119476 except that the right hand end is longer and is ribbed to secure it into the hose. Do you have a suitable part or could I use 119476. If so how do I get a good connection to the hose

Hi tom just wondered if you can help I bought a 1993/4 bailey pageant imperial and the toilet wont work checked the fuse its ok changed the pump but cant get any power to it many thanks nigel.

The pilot light on my Vaillant MAG125 will not stay lit. It was OK last weekend to begin with but then when I closed the water tap the burner did not shut off so I turned it off with the control on the front but now the pilot will not stay lit. I think the thermocouple has failed. What do you think?

Hi Tom. I've got a crystal compact mk2 water socket/pump fitted to my 2001 caravan and I'm having some connection problems. It'll work intermittently, then I'll have to give it a little wiggle and it'll start again. Also sometimes the pump will be running even though there are no taps on. I notice that it is obsolete, so if I need to change it what is the alternative part. Many thanks :-)

Adding external shower to burstner 747-2 where do we connect micro switch wires to please, we will not be using original shower unit) have no wiring diagrams or any info as yet. many thanks peter great resource by the way!

My N145 blows the mains trip when switched to the 240 V supply but does seem to work on the gas supply. I thus assume the heating element circuit is shorting . Does this indicate I should replace the heating element? If so how do I go about replacing it?

Hi I have fault code 1 on my thetford fridge. I've downloaded a pdf file from thetford which tells me to check the 5 amp fuse. I can't locate this fuse? I've also checked the main fuse board for fridge on caravan and that's fine. Any Ideas?

thetford c200cs not flushing checked 3 amp fuse replaced how do i get in to check to see if pump is working the pump switch is clicking

I have a dometic RM 7501 fridge it has been working intermittently on 240 volts for some time . It works fine on gas but it has now stopped working on 240 volts. Could this be a heating element problem.

I have an Electrolux 4211 product code 921070341 fridge, turn on the gas , turn on the electric ignite nothing happens no ticking sound and no light of lamp. Problems, can igniter and switch be tested. thanking you

Hello
Do you ever need to remove the plastic outside cover over the exhaust outlet on a dometic fridge as we are about use the fridge on gas for the first time.
Many thanks, M.Burnham. (Mr.)

Will the whale aquasource mains kit your part no 127867 connect to a Truma crystal compact socket. If not what would I use to connect to a mains water supply.

I have a Fiamma F45 awning 3 mtr. Do you have the fixing bracket for it to attach to a Vauxhall Vivaro van and if so how many brackets are there as the awning has 3 fixing points

hi, i'm looking at installing a propex water heater in a motorhome.I already have a 24v leisure battery system, clearly I need a pump, pipes, & fittings. what else would be recommended? i will be running a shower, kitchen taps & bathroom sink.

I have bought a 2001 Burstner Ventana 480TK and while it has sinks and taps and plumbing for a water tank, the plumbing and pump is too short to fit in my water rolling-style fresh water tank. The existing pump/plumbing sits in a hatch on the side of the caravan I presume normally has a portable water inside. Would you have information on such things (it looks like the tank may have been an accessory on this model when new) or a product that would suit our needs?
Thanks in advance.

I have a Lunar Ariane
And the water heater is faulty it is a Cascade 2.
What Heater is a direct replacement for this

hi Tom i have just bought a Avondale Avocet caravan 1994 model but I cant get the toilet to flush can you help please

Hi. Does Part No: 117057 come with the required screws or are they available separately? If so, which do I need to buy? Thanks.

How do I change the microswitch in a Reich Deluxe Single Tap? I have just bought a complete new tap but it seems the microswitch is a weak point which will fail again in the future. Experimenting with the old tap I have managed to prise off the clear plastic tap head but have been unable to remove the microswitch without serious damage to the black plastic body of the tap.

iN RESPECT OF THE PUMP FOR THE THETFORD 200CWE. wHAT ELSE IS SUPPLIED AS PART OF THE PUMP. IE PTI TO REFIT THE BEZEL PUSH BUTTON. hEAT sHRINK sLEEVE TO MAKE NEW ELECTRICAL CONNECTIONS WATERTIGHT. tHANKYOU

Hi Tom,
I am trying to get a replacement front casing for my truma ultraheat gas fire but I am not sure what the model is. There aren't any numbers on the case, but on the actual heater it says SP353. I cant find this online, the only one I can find is a S3002. If it helps the one I need is a slimline brown front, it has the fan heater switch on the left along with a 'blank' that says 240v and the gas and the igniter button on the right. Thanks!

Hi does the smev 20 litre oven and grill need a flue

hi. one of the two bolts that hold the heater element in my carver cascade water has sheared, on inspection i find that the 8mm bolts are plastic. is this correct, or can i replace them with stainless steel ones?

twin whale kitchen tap for 1997 ABI dalesman. Tap runs on after tap is closed or if another tap in the van is opened. Are there any adjustments/ replacement parts for this item or is a new tap required.

Hi, I need a new rubber seal that goes between the outside window frame and motorhome body on dometic seitz s5 1200 x 300 motorhome window. If you could let me know the price and availability I would be grateful. Steve

I've ordered a Remistar rooflight from you. Could you please tell me what you recommend for making a watertight seal. Thank you.

hi i have a lunar solar caravan. The water pump was working fine until MCB switch tripped. When switch was put back on the pump would not work and the lights were dim, then would not work at all. Fridge and sockets work as they should. Can you advise a solution Many thanks Steve

Hi TOM I AM LOOKING FOR A REMIS VARIO 1 SKYLIGHT NOTE THAT IT IS ON YOUR WEBSITE REF 142221 BUT IT IS LISTED BELOW PIC AS A VARIO 2 IS THIS A REPLACEMENT FOR THE VARIO ONE AS I ONLY NEED THE TOP HALF BUT CONCERNED IT MAY NOT MATE WITH THE BOTTOM PART.

We have Elddis Hurricane xl 1994 and the water heater Cascade2 has a blockage from silt or muck and we can not get hot water to pump through. Any suggestions to dissolve silt.

I am trying to find omni-bike carrier, replacement black rubber carrier straps, they secure the bikes wheels, whilst in transit. 4 req'd.

Need a new LED light cluster for Dometic Caravan Fridge product number 00921087009.
Are they available?

Being told that 127838 will replace my present Carver Crystal 3 water inlet housing but the connections look different. Do connections come with the new housing or do i require new to suit?

need a new micro switch for a sterling europa 500 kitchen tap the taps is a Reich kama its a single mixer

Hi, I have what I believe to be a Reich Trend "A" mixer tap fitted to the bathroom in my 2006 Hymer C524. The microswitch has failed so I would like to repair. I cannot figure out how you remove the handle end to access the microswitch. The handle looks as though its moulded in ( Unlike my kitchen reich trend s tap where the handle unscrews in order to remove the cover ) Can you also advise the microswitch and the cartridge number for this tap ? Many thanks and best wishes.

would you have a bulb kit for this caravan as i am taking it abroad and need to meet legal requirements. if unable to supply can you suggest where i could get these. many thanks

Can you tell me where exactly is battery holder for thetford c-200 cwe waste level indicator. You have answered this question for someone saying it is just inside the door on left. I have looked and cannot find it. I can only see a cable with a 3 amp fuse. Help please!

Hello! I have a Truma s3002 without Auto Ignition, what parts do I need to upgrade in order to get auto Ignition? Thanks!

Cascade Rapide GE. Electric works fine. Gas will not respond when pressing button(faint click?) Again Faint click when pressing Off button. 12 v supply OK to switch rear, HELP Due to go to Portugal Fri!!!

Hi I have a valiant mag 125 boiler, i have gas to the system as i have a pilot light but when i put the hot tap or shower on i get no hot water . what do you suggest might be the problem?? Thanks

How do I identify the exact model of Thetford toilet that is in my caravan. It has a electric switch flush, no toilet holder, and the cassette is on wheels with an extendable handle.
Any help please

Hi, can I connect mains water direct to my caravan? Do I need a pressure reducer? or can I connect direct?

Hi Tom sent you a request a few days ago but did not get a reply so here goes. I have a Coachman Pastiche 470/2 2006 and i have got a pressurised water system and the supply to the shower is not very good the Pressure switch, surge damper, inlet housing and pump have been changed. can this system be changed to non pressurised and would it improve the flow. The only tap that is ok is on the kitchen sink the bathroom sink is poor also

Hi, I have the standard fit of a gas regulator mounted on the bulkhead and a POL pigtail to connect to my UK type propane bottles. I need a kit to take to France for a prolonged holiday. I reckon 128068 and 135408 would cover the 20mm and 27mm adaptors which I think may cover the generally available type of bottles excluding camping gas which I believe is quite expensive and only in small bottles. I reckon a pigtail like 11969 would fit the above adaptors. Am I right? If correct I'll stick in the order. Thanks Stuart

Can you tell me what brake shoes I need for a Bailey Vermont 2004.Its Max weight is 1330 kegs. Thanks.

Hi we have a Truma s3002 and the gas side works and the left hand side on the switch works but when you slide the switch t a position it does not do anything. Sometimes when u put pressure on it it will come through. We have had the front off and if you put pressure on the white connecter it worked? What part do I need t get it blocking hot air through? Thanks

I am installing an LED awning light to my motorhome, and was wondering where to take the power source from , the 12v consumer unit or the control panel , or from somewhere completely different ?
Many Thanks
Stevie

Our Truma fire works well but the fan has stopped working the elect cable is OK - is there a separate fuse for this?

How do you change the micro switches in a comet novo super tap ?

I have purchased a Fleetwood Colchester 470 touring caravan 2 berth. I need to find out how to remove the existing curtains, as they need replacing but not sure how to remove them. Can you help?

How do you fix the awning pole eyes permanently to the external wall of a caravan ,the wall is a sandwich construction, outer layer glass fibre. Do they still incorporate wood blocks in the sandwich construction for you to screw to ,if not how do you fix to this construction.

How do you change the thermocouple on a Truma S5002 fire

Hi, am about to drain up caravan for summer. Before I flood it, should the water inlet junction rotate freely (as it is doing) for a Morco D61 boiler? Noticed this whilst refitting the drain plug.

Hi, When i try and turn on my ultrastore storage water heater it keeps tripping the trip box. i have checked the little fuse on the circuit board which is ok. I'm not sure what else i can check , Thanks Kay

Hi Tom, you have clay elements for the standard Widney gas fire, will these elements fit the Widney curvascape, thank you ,William

Hi I have a truma ultrastore gas and electric hot water boiler/tank 10ltr today the red light came on the controller as if to say the gas has run out. So I checked the cooker in the van and all burners worked so there is gas in the bottle. The problem is gas is not going to the truma boiler. I can hear the ignition working but it will not light. Its only happened today been using without any problem for 1 month. Any idea what would cause this. I had a friend turn it on whilst I put my nose to the exterior vent and I could not smell gas, just the sound of the ignition. Hope you can help. Thanks in advance.

Hi Tom, I am about to order for a porta potti 365 [a model bought in the year 2000] a replacement bellows , your ref no: 132685.
My question is , how do I go about removing the old bellows and replacing it . Many thanks in anticipation for your advice

Hi Tom, I have just brought a secondhand van and the truma s3002 ultra heat would not work on 240v as was not getting hot. I have replaced the temp limiter 175 degree one and now the heater works but only for about 30 seconds and then trips the electric's out on the breaker any ideas?

Hi. I have a Chausson Motorhome and note that the gas pipe is 8mm black plastic coated steel. Are the standard fittings e.g item 126863 compatible? Do you supply suitable gas pipe to connect from the manifold to a Truma barbeque point? I have an available take off point from the 4 tap manifold as the grill has been removed and replaced with a microwave. I am not sure about the compatibility of copper pipe to this manifold as everything is piped in steel and would prefer to keep it the same. Rest assured any changes will be checked and tested by a competent person. Thanks

I have a 2006 Lunar Champ H621 motorhome and have just lost power to my water pump. All the fuses are ok but there is no power getting to the pump when I turn any of the 3 taps on. I now suspect the micro switches in all the taps have failed but I cannot work out how to get to them. They are all lift and quarter turn (hot one way, cold the other) taps, but don't know the make of any of them

Hi,
I need to replace the rubber/plastic strips around my caravan, they are housed inside a metal (aluminium) strip, and my best guess is that they offer some protection from bumps, as well as providing a protection for the screws underneath, and they make it look better. mine are all the way round the outside of the van, and the top one is 12 mm wide, the bottom one is 24mm wide. would i be correct in ordering this item?
149034
if so do you have enough, as it only says 4 available, and i will probably need 12 meters.
thankyou

it appears that the cascade mk2 is leaking i have taken it out of the van but cannot see any obvious sign of a leak any ideas where it could be please thanks, Les .

I have a Cramer CE 04-DF/CSK three burner hob fitted in my motor home, two of the three burners light up successfully but the third one lights up when the control button is depressed in order to light the burner but goes out once the control button is released, what might be the problem, the burner was OK until just recently and the flame failure sensor appears to be close enough to the flame

Hello Tom, My Electrolux RM4360L (921076164) seems to work fine on 12vDC and 204vAC but although the pilot light ?? comes on and stays on, there is no cooling effect whatsoever. I can feel a small amount of heat from the exhaust grill but not much. Can you offer help/part required please? Ted.

My Truma water boiler Bs10 will not fire up and there is no sound from the electronic ignition I have power to the switch and to the printed circuit board could you suggest any possible cause,I have taken the cowl cap off Thanks Jack w

I have a Ultraheat s3002 but the temperature fluctuates a lot. Its maximum temp is okay but then it drops 3 degrees Celsius before thermostat starts the unit again.
Probable cause?

how do yo fill a carver cascade mk 2 water heater with water i have just bought the van and not sure how to work it the pump is new but doesn't pump water into the tank

Where are the batteries for waste level indicator on thetford c200cwe situated

Dear Tom ,
I was working in my 04 Elddis Odyssey 2 weeks ago with heating on . When I had finished I switched off the Ultraheat system at the Thermostatic control (beige) on/off switch , the green indicator light went off . Next day I went into the van to find it nice and cosy , I found the only way to turn off the heat was to switch off the fused switch under the flap in the wardrobe . I also noticed another day although switch was set at 2000w not much heat was amassing , as if set at 850w . Do you think this will be the Thermostatic Control Switch ( old type beige ) or the PCB or heaven forbid both ,

I have a ESM2000 ,but it has stopped charging the battery ,is there a part I can buy from you

How to fit replacement spring for Seitz blind? Our Seitz blinds (on 20 yr old Clubman motorhome) won't retract - fly screen element rises up OK, but foil screen won't drop. I cannot see any spring tensioning screw, which you recommend to other enquiries. You have given ref. for replacement spring to another enquiry, BUT its exploded diagram relates to Heiki frame, which doesn't help me. The Seitz blind diagram is a sizing aid only, it also doesn't help me with fitting either. We are concerned about undoing screws and not being able to get it all back together. So - do you have an exploded diagram for Seitz blinds? Or other advice. Thanks.

Good day. Having problems with non functioning automatic igniter in S3002/S heater, have read your replies to similar queries. Battery OK. Wise initially to perhaps change the igniter box if so do you stock them and ? price.
Look forward to hearing from you,
Alan Seaton.

I have a trumavent which blows heat half way around my campervan. Is this the motor on its way out or the circuit board needs changing?

I have problem with the heater in my caravan it is a Truma ultraheat unit it seams to work ok on the gas side but will not work on the electric. Fan electrics all working

Re. my last question of Heki rooflights, the 2 ventilation options I was after advice on relate to lights with 15cm fixed ventilation and those without. I assume fixed ventilation is something in addition to opening the rooflight itself - so what is it, how does it work, and what are the benefits?

I'm planning to install heki rooflights - 1 Mini Plus and 1 AirQuad - in a van conversion. What is the difference between the 2 ventilation options?

Truma ultra heat fire, works fine but the piezo ignition is constantly clicking once it has warmed up. The fire is used a lot. What do I need? Many thanks Kevin ex mechanic

Tom, My Trumatic Ultraheat which operates the blown air and convector heating does not generate much heat no noticeable difference 500/1000/2000 settings fan ok, seems ok on gas.

I have a Truma s3002 heater in my motorhome.
The heat output stays on full power now. Turning the control back to 1 makes no difference.
What part needs replacing?

Can I replace the plastic toilet bowl (Thetford C250) with a ceramic bowl assembly please?

Hi i have an N80 fridge in an 2004 abbey adventura when switched to 240v it trips the post out tried on gas but no sound of auto igniter clicking and does not light any idea's please .

Hi Tom. Can you tell me if I can run my water direct to my caravan instead of using and aqua roll and whale water pump and will it increase the water pressure?

Hi Tom I have truma s3002. When I light it, it runs fine for 30 seconds then the gas cut out. Try and light it again and as soon as you release the knob it cuts out. leave it for half hour and it will light for 30 seconds or so. Any idea what the fault is?

We have just bought a new Autotrail Savannah motorhome with a Truma Combi 4E heater/boiler, the analogue controls are very coarse, either too hot or too cold, I would like to replace them with the 'CP25' digital control panel. Do you stock them ? What is the price ? can i fit it without invalidating the warranty ? is it a 'straight replacement' into the same housing? and is a new connecting cable required ? How much. Also we suffer from 'water hammer' what cost is a 'Shurflo Accumulator' with fittings ? Thanks.

We have just bought an Autotrail Arapaho with a Truma S3002 blown air heating system. On the top right side is the control for the blown air system. My question is what does the arrow type symbol on the left side of this control mean?

i have a bailey ranger 2006 500sieres blow air not getting hot on electric ok on gas why

We're off to Italy in December for 6 weeks. What's the best arrangement for ensuring that we don't run out of gas? We cook with electricity as often as poss. We are planning to leave with 2 full 6kg cylinders of propane and we have 2 camping gas cylinders 2.72 kgs to take with us on the basis that these are available in Europe. Can you advise please on the availability of adaptors to facilitate this or if not suitable other arrangements. thank you.

Hi On my cascade mk2 GE control panel the lights will not come, we have checked the main 13amp fuse in the main switch panel and seems to be ok but no lights come on for that and no green/amber lights on other panel . But when we think we have switched it on we can hear what sounds like a pilot light puff sound, and water has slightly heated when running tap can you explain please

Hi Guys, I can not see any wires on the tap in the kitchen sink. it is a swift conqueror 640 lux year 2000. the tap feels faulty but used to work the pump. should there be wires inside? also in the bathroom the cold tap has wires and runs the pump but the hot tap does not and will not start the pump? I am really confused and could really do with some help. thank you in advance. James

Is there a speciality cleaner which will remove limescale from the sliding seal on toilets? If not, what do you recommend using for this purpose.

HI TOM,WE ARE TRYING TO LOCATE NEW WINDOW STAYS FOR A SEITZ UNIT [ AGP60700X0500] 35mm open / 25mm closed ,ENDS ARE GREY PLASTIC HOW DO WE TELL IF ITS A S4 0R S5 ? PLEASE fitted to a 2003 benimar motor home thanks

How do I replace the lip seal on a thetford c-250 toilet cassette

hi, I have a thetford cwe200 toilet in my caravan and the level indicator light will not work. Can you give me a clue as to why and parts needed? Wiring seems ok, fuse also. thanks

my truma 3002 gas fire wont light .it has the electronic ignition with a new battery but still no spark

Just received new pump for Thetford C2 unit. It's slightly different than old pump [09/2003 022406].Will crimped cable joint be submerged in water when fitted back in flush water tank.

hi we have a lunar arian the tow hitch damper is very soft and does bang into the rear and pulls out again very easy upon pulling away. can you top up the fluid on the system or is it faulty

hi i have a damp problem down one side and along the bottom of the kitchen window on a bailey pageant caravan i need to remove window and seal. which sealant would you recommend when refitting seal. thanks

Hi, I have a 1993 avondale and the cassette loo worked fine till i emptied it last. the knob you turn to shut/ open trap/blade wont turn and waste cannot be let out in to cassette. i have removed and re-inserted cassette several times but this makes no difference. any ideas?

I'm having regulator problems in my motorhome

My Aquaroll ran dry, leaving the submersible pump running. Having refilled the aquaroll, the pump now runs continuously even though all taps are closed. What could be the problem. I have checked all the microswitches, and are all OK. Hope you can help.

I have a Thetford C2 and cannot remove the 2.5 Amp fuse to check it. Does it unscrew or just pull out. I am trying to check if pump is OK. When I press flush knob toilet lights dim slightly does this mean fuse is OK but pump is at fault.

Hi Tom my van has Comet London Mixer taps the sink tap has had the hose connectors damaged by the use of oversized clips and now leaks, I have bought universal connectors but they are to big . Therefore where can I get the purchase the correct Comet London Hose Connectors

You recently sent me a new Shurflo RV fresh water pump for my 2001 Bessacarr caravan. The pump has two wires coming from it - red (which I have connected) and black, presumably for earth. What do I connect the black earth wire to? The only available socket is at the end of two wires, one white and the other white and orange. Is that earth??

I need a new holding tank for my Stirling Eccles Opal 2008. CWE200 Thetford Toilet. dark Grey with wheels. Can't seem to find a replacement on your site.

2004 Sterling Europa 500 has developed low gas pressure. Full gas bottle. Regulator mounted on bulkhead seems to have no references other than Truma. Silver with yellow on/off tap. How can I identify correct replacement part and could I easily fit this myself or is it vital to have a fully qualified "gas" person to do it?

hi the reich single lever tap part number 132689
can you tell me if it has all the connections underneath it for the water hoses etc

I have a chausson allegro 97 motorhome which has a remis vario rooflight, when trying to wind up it keeps jumping the gears and when closing it doesn't close completely because it jumping gears. Do i need a new gearbox or complete mechanism

hi have avondale leda made in 90s don't no exact yr, am new to the caravan seen, my water inlet filter housing (carver W81023) is cracked (just pumped 5lt water every where :(, can i replace it with Ultraflow Conversion kit if so do i just buy kit or do i need other parts plus what size hole does it if many thanks

A Remistar rooflight is fitted over the Lounge of my motorhome. The electric motor will open the roof normally (jumping a notch at times), but when trying to close, the closing is very slow (to stop), accompanied by a "jump" noise (like missing a gear notch). I have had to close the rooflight using the winder handle on more than one occasion.
Is this likely to be a failing motor (which opens ok !) or is it more likely to be the gearbox or the driving mechanism failing ?
Your advice would be appreciated so i may buy the appropriate replacement parts from you..

THE OVERRUN ON MY 1995 SPRITE EUROPE 500L CLASSIC CARAVAN IS NOT WORKING WHEN I SLOW DOWN WHAT IS THE CAUSE

Hi. I have a Thetford Cassette toilet in my Avondale Mayfly caravan. I think it might be a C2 model but I'm not sure. Perhaps you could advise me what the Mayfly was built with. Anyway, on the holding tank just by the switch (yellow top) that controls the opening of the flap there is a hole. On your download Thetford C2 C3 + C4 Holding Tank page (exploded parts) this hole is numbered #18 but it doesn't say what it's for. The hole on my tank is open and if I pick the (full) tank up vertically to go and empty it, the contents come out of this hole! Is there a bung of some sort that should be in this hole? If so, do you have one? Regards, LM.

The metal rod connecting the plastic winding handle to the raising mechanism on my remis rooflight has snapped. Can this item be replaced? Number 10023932 is printed on the rooflight - is this an identification/model number?

Can I replace Morco D51B pilot burner with D61B as can not find D51B replacement

How do I know if my Argent Hob is a left hand hob or a right hand hob?

Can I convert my thetford c200cwe toilet to a c200s which draws water from the caravan supply

Do you sell the aquaflow plugs on their own?

the spout/knuckle of my reich twist 45 degree single lever chrome left hand mixer tap has come off the tabletop mixer unit. how can i reattach

Hi Tom on a thetford C200 toilet holding tank how do i remove and fit new o ring on the emptying push button vent.

hi i have a avondale dart 2002 model fitted with a remitop 600x600 tilt and slide rooflight ,The plastic outer is cracked and needs replacing but dont know if it is a remitop 1 or 2 are the parts the same? as you only list remitop 2 any help would be appreciated

I have a Heki 2 roof light in my Swift charisma 570 2008. I have a problem with the blind/fly screen staying closed. I looks to me as if the springs have broken in the clip itself. Would you have spare part so I could replace. Thanks

Hi Tom, we need to replace the vanity sink in our Elddis Typhoon circa 1990 van not sure if we are measuring the sink correctly or not. From the end wall to edge of sink is 400mm and the width is 550mm we have seen plenty of sinks on the internet but do not know what to buy. We have the taps and the waste.

hi tom i have a thetford n80 that has stopped cooling on any power supply the 240v heater was replaced 2weeks ago fridge worked fine now heater gets hot and gas burns but fridge wont cool what can it be and can it be repaired easy cheers bob

My Thetford fridge is malfunctioning with a continuous flashing light, no buttons will respond to pressure and the off switch does not function. No. 14 is shown on the fault screen.

Hi, My 'Shurflo' water pump is hammering when trying to turn off. It does turn off eventually. Some time ago I saw advertised a device to place in the water line to cure this problem. Question; do you supply this device, and would this be a cure. Many thanks.

my Thetford C250 cassette has flushed three times on its own,(without pressing the blue flush button) so overflowing the toilet and flooding the bathroom. What is causing this and how do I get it rectified.

Hi, I have a Thetford C2 toilet which has stopped working. I have changed the fuse although it hadn't blown. When I push down on the flush button there is no resistance and no water comes out of the pipe. Is this the pump or something else?

hi tom i have thetford fridge n109 that functions all mode apart for 12 v but it does not cool the fridge its 2007 and in a coachman lazer can you help

How do I determine if the switch is bad or if the pump is bad on a c2 cassette toilet. I have already checked the 3 amp fuse and it was broken so I replace it. The toilet will not flush.

I am sure this has been asked a 1000 times but here it is again...
I have a 2006 Adria Altea TRUMA crystal pump and the last time we were out the water pump kept running and clicked all night...I have been advised to replace the microswitches but the one in the shower room is not connected to anything - How does my water system work as it seems the microswitches are doing nothing also I cannot see a way to access the microswitch on the kitchen tap and don't want to have to remove the oven to get access underneath!!!!!!!!!!!!

please advise how I replace the ceramic cartridge on a Reich Trend E mixer tap

I have an Abbey Vogue and need to replace the sink mixer tap. This is low profile and will rotate to fit underneath a hinged glass lid that covers the sink and draining board. The tap is a Reich but I cannot find the unit anywhere. Can you order one for me?

Hi Tom. I have an electrolux rm6271 fridge in my van.It works on electric fine but when using gas, the pilot light keeps going out when the knob is released. We tried another thermostat but that didnt have any effect. (Maybe the new thermostat wasnt the right one) Can you tell me the part number for a new thermostat.thanks.

Hi Tom Have Compass Merit 1996. fitted Carver 2GE,The flue outlet is fitted with small plug on top left corner above larger drain plug, this needs replacing but what is it's function as manual does not cover. Please advise ref No & price Thanks Harry Mallender

my electric flush on the thetford cassette c402 has not worked for some time, i have replaced the fuse, reed switch, wiring harness, pump and complete switch could you please advise if there is anything i have missed

Would the Mini Heki rubber Buffer be the seal that goes between the dome and the main frame of the rooflight? There is no image so I am not sure if it is what I need.
Thank you

Hi I have a Hobby 540UL 2003 single axle, I think it is a Knott chassis....? I need to replace the hitch damper and need to know if the one you list is suitable, thanks

My roof flue was knocked off by overhanging branches and i am trying to source another in the Trumatic manual as a roof flue kit trumatic s3002p. Ive measured it and its 60mm. I can get a s3002 part will this do and is it the same diamater.Thanks

Our Dometic fridge will not work on the 12v from the car. We have 12v to the fridge but nothing after the switch.

Hello Tom,
Can you help? A common enough problem it seems. run any tap in the van and you can hear the pump running on. Sometimes it will stop and sometimes we have to switch the pump off. I have tried shaking the submersible pump to get air out and also filled the pipe with water before switching on. The chattering noise we hear does not appear to come from the pump which is on the nearside but from behind the fuseboard on the offside at the very front of the under seat locker. I have read as much as I can about this and it seems that microswitches are actually inside the taps, is that always so?

The kitchen tap on my Hymer 530 (built 2005) is a Reich Trend A. The tap has started to leak with a small drip from the spout. I suspect the cartridge. I need information on removing the cartridge, can you help with instructions for stripping the tap and your part number for the cartridge I require.
Regards

The hot water tank on my 2000 dart wont fill, could this be the non return valve not working, if so where will i find it and how hard is it to replace. I get water running through the cold tap. It's a cascade 2

Hi Tom, am having problems with the water system on my Avondale avocet caravan year 2004
Would I be able to fix a Truma ultraflow inlet hose assembly and fit a pump in side the caravan ? The system I have now is a truma carver mk 2 water pump. Would the ultraflow inlet hose fit my connection? If so do you have what I need what pump is best for me? Thanks

Hi, I incorrectly ordered Bowden Cables 124428 for my AL-KO boat trailer and need to return them for an exchange. I now realise I should have ordered Knott type with a full threaded end where it attaches to the splitter bar and soldered nipple at the wheel. I finally got to work on it this weekend and note that the existing cables are marked 1189 AL-KO 299711HL1020 ad 2899 AL-KO 299711HL1020 - can you confirm that I should order replacements as 124632 please? Also my order number was 52161-0914 but I do not have a return code please could you advise where I can get one?
Thanks in advance for your help!

What is the current draw for a whale watermaster submersible pump?

Hi Tom, my Audi has a 13 pin female socket which I need to convert to seven pin male for my light board. I tried buying one from Halfords, but it was a 13 pin female to 7 pin male. Do you sell 13 pin male to 7 pin male? Thx

is the Fiamma tie down kit that is on offer suitable for an Omnistor 6000 on an Autosleeper Transit motorhome?

I have a truma s3002 heater in my motorhome. This works well if the flue is disconnected (for test purposes only!) but will not sustain a flame (cuts out when you release the gas knob) if the flue is connected. It has a new gas valve and has a two stage regulator in front as its a 30mbar unit in a 50mbar van. The flue pipe seems clear. This has not worked as long as I have owned the motorhome. Any ideas?

Hi, I have an Insignia Awning and need a Tie-Down, I wondered how your Product Ref: 132425 fits to the Awning ? the Insignia has sewn in plastic clips. Thanks Paul

Hi Tom we have a thetford toilet model 250cwe that has stopped flushing number on inside of toilet inlet is 5064462 and code 20080122 could you advise what part we would need, i think it may be the circuit board under the flush panel thanks adrian

Thetford Service Doors 3, 4,5 and 6 Mine is one of the above type and the lock appears to work and the door appears to be securely locked once the key is turned and removed . However if the top button is pressed the door springs open. Can you advise what the problem is.

You have just supplied me with a Hartal right hand door lock but I am unsure as to how the barrel fits into the black part. Can you advise please

My Dometic RM4271 refrigerator has suddenly developed a fault. The gas ignites okay and stays on but the ignitor keeps clicking and the light flashes. Is the fault with the switch or the ignitor or something else?

Hi, Does the thermostat stocked for the Carver Cascade mk2 water heater fit fit the Mk2GE. Expect it does but "belt & braces", Tony.

Hi Tom I have a 1983 Abbey 214 GT from new and now the fittings on the fixed front/side windows have become brittle and are now breaking off can you tell me please where I can get some sort of replacement fittings, the screw hole are 25mm centres Regards Roy

I have a cassette toilet in my 1989 talbot autoquest 270 but do not have any power going to it to flush ! the fuse is ok I removed the motor placed it on a battery thats ok , when turn the switch and hold it down the motor does not work ?

Please can you help. I have a Thertford N100 LCD fridge and it keeps poping up with fault code 9 even if its been running for a couple of hours. Could this be a fault with a thermocoupling or something completely diffrent

Hi Tom
Our caravan was fitted with Butane gas but I am trying to convert to propane, but when I switch to the propane bottle the red light comes on the heater panel, but it works fine when I switch back to butane. Any advice please?
Also the Truma space heater igniter isn't working, it works fine on 230v but when I press the auto-igniter nothing happens, no clicking so no ignition. I have replaced the battery but still nothing, again any help please?
Regards
DaveH

Hi Tom,
just received my new shurflo pump thank you.
The old one has the number 2095-204-212 the new one has the number 2095-204-412 is it just an upgrade or is it the wrong pump.
The new one says “automatic demand pump" my taps have micro switches fitted. Is it o k to fit the new one? Hope this is enough info for you. Many thanks.

hi, My Dometic fridge won’t work on the electric but it will work on the gas. Do I need a new heating element, or a new thermostat ,thanks Steve

Dometic rm7401 works on 12v and 240volt bit on gas it clicks then you hear a woosh noise then it starts to click again and does not work Help!

Hi, I have a 2001 Swift Challenger 530se the problem is my hot water tank heats ok but when I wake up in morning and switch hot tap on there is no hot water, and no water just air in the system until tank fills back up. Is this due to the inlet housing leaking water back out through the night. Thanks

I would like to do away with the on board water tank on my Vanroyce caravan ...is this complicated and what fittings will I need please? I recently purchased and installed a new Shurflo Pump from Leisure Direct ....excellent service and help.

Hi the fan on my trumatic ultraheat, is only working on idle speed I have replaced the control switch on the top left of the fire,teb2 version with 1-5 control speed and manual and auto setting, on turning the dial the fan does not speed up, could it be the pcb on the back of the fan?

My caravan is an Elddis Vogue. When I last towed it, on stopping and pulling away I could hear a clunk from the hitch. I subsequently found out it had no grease and I ended up pumping a whole can in. This seemed to improve the damper, which has resistance when I push it in, but very little when I pull it back out. Do I need to replace my damper? Is this an easy job?

We have a 2007 Swift Conqueror - Opening the outside door lock has always been a problem - I understand that this is a recurring problem and can be fixed by sandpapering the interior cam - I would prefer to purchase but am unsure what to get. Is the Hartal interior the one to get i.e. with the internal works or is it the full works i.e. including exterior lock etc. Queer difference in price!

Hi, I have a 1992 Abbey Stafford with a carver water heater. The hot water doesn't flow as fast as it used to and I wondered what was wrong with it please.

I need to replace the micro switches on my smev tap, the model of the sink is 8005 and the tap came with it

Hi have a spinflo prima mkIII and the oven keeps going out. It will relight but goes out a few times before eventually staying alight-very frustrating! Is it an easy fix please?

Hi Tom,
My gas supply is not getting through to anywhere in my motor home. It's a 2010 Swift model with only 2,000 miles on the clock. Surely the gas regulator has not gone already?

HI, My Carver water heater (in my 1999 Bailey Moselle) seems to be tripping out the main switch in the caravan. I am also having problems with a leaky whale sink tap (which I shall fix shortly) and am wondering if the lack of pressure makes the water heater throw the main switch as a safety measure. I can't really see that happening as the trip switch is a safety device. must be current overload. Unless the immersion heater element in the carver is going into overload because there is no water in it?? any suggestions?

Hi Tom. I have shurflo 2095-204-112 over the last few months its started to pump air as well as water, tank full all joints sound can not see anything wrong with diaphragm runs on after tap turned off untill psi is reached. Thank you for any help you can give.

Water pump working . Will not switch off. 1992 challenger

Hi,
I have a Morco water heater that won't heat my water. The pilot light is lighting and when I turn on the hot water tap the burner ignites and heats the water for a few moments and then goes luke warm/cold. Would you be able to tell me what could be wrong, I have been told that possibly it could be lime?

Hi, Truma S3002 piezo igniter is continually sparking even when not being used .Will only stop when battery is removed hope you can help

We have a Swift Challenger 500 2006 model. How do we operate the hot water system from using electric hook-up

I have a "Disco" caravan and I need new rear light units for it but I am struggling to find them. It is an old caravan but worth the repairs. The units are rectangular 13" by 3" and have 3 lenses. Can you help ? Thank you. Steve

Truma S 3002 blower not working on auto or manual, lots of heat, what can this be?, is there a fuse? just stopped

I need to replace the carver 4000 heater. Can you tell my if I will need to buy a new cover. Also is the fan separate or should I remove it from the carver

Hi Tom
Recently purchased a 1997 ABI Dalesman. Unfortunately the cooker and grill needs replacing. Currently fitted with a Spinflo 2400. Are they still available or is there a replacement? Costing also please.

hi tom, I am replying to an answer you gave about a mains charger unit that may be faulty on my sterling europa.The main unit is NE143RM, is there a replacement unit? and how much do they cost? as the previous owner will return the cost many thanks

I have a water coming in from skylight frame on my van! What would be the best way to sort this out Many thanks.

I have a remitop vario 11 rooflight and when I close it tight the winder handle wont line up with the recess it closes in how can I line up the handle

Hi, my Shurflo 2095 204 112 (20psi) 7 litre water pump is leaking slightly on the underside of the body where the black plastic parts join together. Do you sell a service kit for this pump that contains spare sealing washers, or is it best to buy a new pump, if so which model would I need? Thank you Ken Flavell.

Hi, I need to buy a new plastic flap/cover plate to cover my water inlet holes on the outside of my Elddis Typhoon gtx 1998 4 berth caravan, What are they called and where can I purchase from please

I have 2010 motorhome with 7kg butane cylinders. I want to replace adaptor [not connecting easily] on which it states "Outlet GB 21.8 x 1.814LH" on top and underneath "Made in EEC Raccord Rapide 21 Quick Coupling". Current adaptor looks exactly like picture on your website under "20mm clip on adaptor" BUT I'm confused at ref to 21 on the underside of my current adaptor. Do I need your "21mm clip on adaptor for 7kg cylinder" even though it is not like my existing adaptor? Thanks.

Hi ,do some Truma only work on gas?

My Trumatic S5002 heater will switch on and give a small amount of heat out for a short while then it stops giving heat out. Would this be the thermostat telling it that the desired temperature has been reached (when it definitely hasn't)?

Hi Tom I have a thetford N80 fridge which I am having trouble when switched to gas. I replaced the ignighter and the gas lights now but it wont stay lit. The flame indicator is showing a flame and there definately is a flame because i have checked with assistance. Immediately i let go of the gas knob the flame extinguishes and the flame indicator shows no flame. Do you think i need a new thermostat or a gas valve?

I have a Hymer Nova 470 - 2006.
It has a Trumatic fire fitted with dual gas/electric heating. The gas heating works but the electric heating doesn’t not on any of the 3 settings.
What is the most common reason for this?

Hi our truma ultraflow water pump clicks rapidly and the pump light flickers both for around 15 seconds when we switch off the taps, any idea's

My Truma S3002 blown air heating only works on gas setting can you advise what I can do. I am a gas safe engineer but don’t have any caravan heater knowledge.

Bought a new heater element from you for my thetford N90 fridge. I have fitted this but the fridge does not get very cold food thawed in freezer compartment the element is working as heat is rising up the exhaust tube can you suggest any thing

Can the Remi Flair blinds be made to measure? The standard sizes don’t fit my windows

the heating element in my Truma boiler[elec supply] is not working and I suspect it has given up, I have checked the power supply and fuses [ok] how difficult is it to change and do I need any special tools for a Baily Ranger 360/2 year 2000. many thanks

Hi Tom I have a whale 881 supersub pump when I plug it into the Caravan the pump runs but I can hear a clicking noise when I turn the taps off the pump carries on running could you please advise me on the problem

how do I get to the switch so that I can replace the 12v pump on my c2 cassette?

Morco D51E Water heater - I need 1 of the control knobs ( bottom one that adjusts the water temp) do you have one that will fit?

I have a 2002 Avondale Rialto 6 berth and have snapped a few of the window tightening nuts from the window stays (both L and R sided ones). Is there a replacement part for these without replacing the whole arm? do you sell the part or arm?

Would it be ok to upgrade my Shurflo 2095 water pump from a 30 to a for 45 psi and give extra power to the shower head

I have a Sterling Eccles Elite Overlander year 2000 - the knuckle on the tap has cracked and started to leak, I ordered part (order no - 84799-6496) - it does not fit. The original knuckle has a fix tube inside. Can you please help !!!!

I have a year 2000 Lunar Clubman 530L.(Alko chassis)
I think I need a replacement overrun damper.
How can I know which one I need?
Is there a plate anywhere with the overrun details

Hi Tom, I have a Vailliant mag boiler. It appears to be leaking out of the exchanger part. So I've changed the diaphragm and it's still coming out of the seal. Does it have a gasket here too? As I never removed one before the problem occurred....?

I have a Lunar van fitted with Truma Crystal Water system. It has failed and I want to replace it with Truma Ultraflow system. Is this something I can do myself? If so can you supply the necessary parts and at what price?

How do I fit an alde towel rail to a sterling elite emerald 2011

Hi Tom, When I put the key in my caravan door lock the key will not turn either way.
The lock is a Hartal right handed exterior door lock. I saw that you can just buy the barrel and keys on the net but when I took my lock apart and removed the barrel I noticed that the barrel is different from the ones pictured on the net. My barrel is grooved on either side so that it slides into the chamber on the body of the lock. At the bottom of the barrel where it is held in place with a circlip extending from the barrel is a 30 - 40mm piece of flat metal(tang) that extends into the body of the lock when assembled. I cannot see any of these types of hartal barrels to purchase. Do you know if these types of barrels can be bought or is the only answer to buy a complete unit.

Could you please tell me how you measure the plastic window stays with lever locks. Is it fully opened or closed. Total length or just the ram ?
Total length opened = .275mm
Closed = .200mm
outer part of ram = .130mm
Thanks

Hi
I got a Mains flush inlet from you which is great but I now need a mains outlet so I can have an in and an out. the inlet has pins so you can’t get a shock but the outlet/socket would have holes. do you sell these?
Many thanks

Hi, could you tell the difference between a submersible pump and free standing as we have an onboard water tank. Which one would be better for reliability & ,power

hi I have recently bought a sterling europa 520 2008 model, this weekend we took it out to a site and the 230v power went off and nothing works on the battery backup. The battery is new and is fully charged the battery charger is working but it does not change over from mains to battery. I have checked all the fuses and are all ok, is there anything else I can do?

Hello I would like to order a heki complete roof light for a bailey senator Oklahoma 2004 model the bailey serial no is 1110068 please can you tell me which is the one I want from your catalogue they seem to be different roof thicknesses etc and I don't know

Hi Tom. My caravan cooker OH96000-Enigma 600 has a problem with the grill. When you light it up it only has one setting which is about half what it should be, moving the front control valve does nothing, is it the gas valve gone? on the front control panel

I have a fiat joint van 5 years old have just had first run of the year and the water pump stays on all the time can only turn off by computer pad is this frost damage to the pump

I have a abbey spectrum 535 2004 model and the micro switch has gone on the tap in the kitchen, can you tell me which micro switch I require please.

Hi, Is there a tool to open up the awning track, as this has been flattened? Thank you Ian

I have a European imported motorhome with 50mbar gas regulators. At some stage since it was imported the Gas fire (Truma 3002) has been replaced. The pilot burner starts OK, but if I try and turn it up past 2 it cuts out. I bench tested with a 30mBar reg, all OK. I suspect this is a 30mbar version, how can I verify this? Does the Burner Complete 50 mbar for Trumatic S3002 part number 148610 come with all the necessary jets etc to convert to 50mBar operation?

Hi I have a Elddis typhoon gtx 1996 is the lever lock catch product number 133004 ok for my caravan please.

Hi, I was thinking of changing my Shurflo 2095-204-413, ( 30 PSI ) 7 litre, water pump and was wondering if it would be ok to replace it with the 10 litre version please ?

I have a thetford bench toilet electric flush in my caravan, the problem is at the back there is a plastic tube that goes from one side to the other into the toilet it is white plastic tube approx 10mm in diameter and runs full length of toilet there seems to be some kind of seal missing of either end thus water leaking, would you know what the solution is, cheers,?

Hi I have an A/S Executive 1995 ,with a Cascade 2 water heater and Shurflo Pump 2095-204-111. 16PSI 1.1BAR. The Pump is spraying out water and I would like to replace it can you tell me which one I need to order

I need to replace my whale taps. How do I disconnect the hot and cold pipes before fitting the replacement part?

I have a 1998 bailey caravan with a belling cooker it lights but does not get hot will it need a new thermocouple and would universal fit thank you

Hi Tom, I have an Avondale Pearl Custom (still usable and in good condition), the sink taps, 2 whale taps fitted to the vertical surface are leaking. Will the Whale Elegance Service Kit AK5030 help to cure the leak?

Hi I have a swift accord 490 caravan 1995. Can you tell me what whale pump I need for this please, it has a carver 2 water heater. Thanks

I have a Truma Ultrastore rapid GE water boiler in my caravan (Dual elec heat version). I want to extend the control for the 240v further away from the boiler - do you have an extension lead for this (3 m should be fine).

Hi, I’d like to buy a Whale Elegance short spout tap to replace the one on my boat but see it only come in the shower version, what does this mean?

Do you have thermostats for S3002P Truma heaters

Hello I have Whale elegance taps and one of them just rotates as my son over tightened it. Will this fix it or do I need something else i.e. is there a switch underneath it that has stripped perhaps? https://www.leisureshopdirect.com/water/caravan-taps/whale-accessories/whale-elegance-tap-shower-knob Regards Simon

Hi Tom
The mixer taps in the bathroom of Autosleeper Ravenna [2002] are leaking. The taps are the same as the comet exclusive tulipano.Do you have the spares for these taps or do i need to purchase new taps Thanking you Arthur

I have an 1850 wide seitz blind do you do a replacement spring for it

Hi Tom where would I get a manual for a Kentucky royal 4 low profile and for domestic fridge?

Hi Tom I had a problem with the blind at the gas hob. It would not go up or down. Having been a blind man for 35 years I knew not to put oil on it so I cleaned it soapy cloth, but not much improvement. So I then cleaned it with furniture cream that has done the trick. I wanted it right for sale.

HI TOM.I HAVE BOUGHT AN ABBI CARAVAN.IT HAS A PRESSURE SWITCH SYSTEM.THE COLD TAPS WORK AS THEY SHOULD,BUT THE HOT TAPS DO NOT WORK AS THEY SHOULD.I HAVE BEEN TRYING EVERYWHERE TO GET HOLD OF A PIPEWORK DIAGRAM OF THE PRESSURE VALVE SYSTEM WITH A TASTE FILTER.AS IT LOOKS TO BE CONNECTED UP WRONG.CAN YOU HELP.KIND REGARDS CHRIS

Resealing awning rails at 35mm wide, Do I use 19mm or 32 mm mastic?

Caravan cover sizes 18ft - 20ft. What measurement is this - the length of the caravan body???

Opened up the van for the season at Easter when we turned the thetford fridge on it trips the mains RCD we do not use gas or 12v supply any ideas?? thanks

I have a Trumatic S3002 heater with auto igniter, on Saturday the igniter stopped (no clicking noise), replacing the battery did not make any difference. I tried it many times Saturday and Sunday but without success, this morning I tried again and it worked but with quite a limp sounding click. Which part usually fails ? Thanks

When the gas comes into the van it lights the gas ring for 30secs then goes out. Why?

Hi Tom. I have a 2007 Swift Challenger 490. Can I plug a mains water supply straight into my van?. Thanks, Andy.

the hose connection on our Reich single lever tap has come off, it has a small red locating pin which I am unable to find for sale, any ideas?

Hi Tom, my coupling head on a elddis crusader is not pivoting correctly. When looking from the front the hitch head is slightly twisted in relation to the ground and when you try to rotate the hitch it will not move to the left but will move/twist to about the 2'oclock position. Any ideas, thanks

We have an eleven year old Elddis autoquest 400 motor home that we have not used over the winter. Yesterday the pump for the taps and water gauge would only work when switched to veh mode so we charged the leisure battery overnight in the garage but this still has not charged fully. I see from the receipts included with the sale that this had been a problem in 2009 but the battery was changed and then changed again in 2010. Any suggestions regarding the cause of this and is it a common problem?

my bailey moselle trips the electric when switched on can you give any suggestions

Hi Tom, my thetford N175 fridge freezer has stopped working, the lcd display won't turn on. I've checked all the electrics and this is fine. I’ve tested the electric supply behind the fridge and this has power. I suspect there is a problem with the power board would you agree? and if so, how do I tell if its automatic or manual to purchase the correct board. Many Thanks

My thetford N112 caravan fridge LCD display keeps coming on and off with a spanner icon and fault code 12. The blue light flashes on and off meaning the fridge is not working. I’ve heard through forums that thetford fridges 2007/2008 year models had faults with the pcb. Any help would be appreciated regards Sue Graham.

Why does the fuse keep blowing on my europa sterling caravan when I use the taps?

I have a broken carver rapide GE930 water heater, I have been told I can replace it with the propex malaga water heater , can you confirm this please ?

I have a Thetford 250 CWE toilet that has stopped flushing. I am reasonable certain it the PCB in the top of the tank, as if I remove this and run a 12v supply through the connector the pumps works OK. Can you tell me what part no to order.

Tom,
I have abbey GT214 1990, on the side of the caravan by the Thetford door is a round thread like connection with a hole and two smaller holes could you tell what this is for. If it is for filling up the onboard water tank where would I find the part required for filling. Currently I’m filling it by hand.

Hi Tom. I have a 2007 Swift Challenger 490. Can I plug a mains water supply straight into my van?. Thanks, Andy.

The power sockets (2) in my motorhome cut out, and stay off for varying lengths of time. The fuses are not blowing, and the main trip switches stay on. The fridge (separate circuit) stays on, so it's not a problem with the EHU supply

I have a Autocruise Augusta M/H 2010 model, I need to replace 2 window catches and I am assuming they are the slide on model (Ref 135140) Can you tell me how to remove the existing ones in order to fit new ones.

Thank you

Hi Tom,
I have a Elddis avante 556 (2006), First outing of the year and the Kitchen mixer tap spout appears to have split (not left open over winter!).
I obviously need a new spout which I believe is a Reich Trend E, but do I also need a 'ceramic cartridge'? If so, can you please advise me of product ref etc
Cheers Harry
PS- Can a simpleton like me fix it?

How do you remove a fridge from a caravan for servicing ?

Hi,

I have a ZigX90 unit in my caravan which is now broken, could you advise me off an replacement which is easy to fit on the existing wiring.

regards Tim

Hi Tom, The bathroom door lock on my recently acquired Compass Corona 636 has lost its inside handle (you can get in but not out!), but I have also noticed that there seems to be missing top and bottom catches which are operated via rods from the central lock. Any ideas on how I can get a complete new bathroom door lock assembly?

hi Tom, I have a Electrolux rm4267 fridge in motorhome. The gas will not work there is no flashing red light. How do I check if it is the switch or electonic igniter?