Question
I need troubleshooting help with Maxview Roam or Roam X
Answer
If you are struggling to get the Roam system working properly then the first port of call should be our Roam Troubleshooting Page.: https://maxview.co.uk/maxview-roam-not-working-problems/
Question
Will I be Able to Connect Smart Devices Such as Lights, CCTV Cameras and Smart Switches?
Answer
Yes, absolutely. You will be able to connect to the WiFi connection with your smart devices in the same way you connect them to your router at home.
It’s worth bearing in mind that the router will need to be continually powered for the WiFi connection to remain on, so if you are checking WiFi CCTV cameras then the router will need to be on also when you are not there. This may come down to what battery you have installed.
Question
What about 5G Connectivity?
Answer
The Roam antenna is 5G ready and compatible with all 5G frequency bands as standard so it’s ready when this new technology arrives.
The router itself uses 3G and 4G. At the moment, the speeds which can be obained using our 3G/4G router and our antenna are sufficient for all every day uses of the internet, from checking emails to streaming Netflix or BBC iPlayer in HD.
5G is largely intended for futuristic technologies such as self-driving cars. If you are interested to learn more about the subject you can read our expert-written article on 5G here.: https://maxview.co.uk/caravan-motorhome-5g/
Question
What are the Contents of the Roam X Motorhome WiFi kit?
Answer
Omni-directional Roof Mount Antenna and Fixings
Cable with SMA connectors
12v 4G Router
Mounting Bracket and Fixings
12V Cigarette Power Supply
Ethernet Cable
Question
Will it Work in Europe?
Answer
Yes, it will work in Europe. The Roam works across the UK and Europe but this is dependent on data provider and contract. Due to Brexit there are some restrictions on how much data you can use with your UK sim card in Europe, we go into more detail about this in our SIM card article.: https://maxview.co.uk/how-to-choose-a-data-sim-plan/
Question
What are the Main Technical Details I Need to Know?
Answer
The Roam X router provides super high performance
The antenna is compatible with all 5G frequency bands to ensure out customers are future-proofed when the 5G coverage becomes more widely available.
The router provides 2 SIM slots
4 ethernet ports allowing additional wired devices
CAT 6 LTE chip with download speeds of up to 300mbps
MU-MIMO technology, for high speeds across multiple devices 2.4GHz WiFi and 5GHz WiFi meaning you can choose between 2 networks in your WiFi settings. 5GHz means faster speeds but lower range and 2.4GHz means lower speeds but longer range and better object penetration, such as walls.
Question
What if I already have a Roam Antenna Installated on my Roof?
Answer
In this situation we can offer the Roam X Upgrade pack to upgrade to the more powerful router and the relevant accompanying accessories.
You can see this product here.: https://maxview.co.uk/product/roam-x-upgrade-kit/
Question
What are the differences between the Roam and the Roam X?
Answer
The main difference is the speed capability of the router. The Roam X is a CAT6 router which means maximum speeds are 300 megabytes per second compared to 150 megabytes per second on the CAT4 Roam: https://maxview.co.uk/product/motorhome-wifi-caravan-wifi/. The other difference is the capability to handle multiple heavy user simultaneously.
Question
What if I need to Extend the Cables That Come with the Kit?
Answer
Yes, extension cables can be purchased separately to allow a flexible mounting position to the router. They are available in 1m, 2m, 3m and 5m lengths.
Question
How do I install it?
Answer
We would always recommend a professional installation, click the button below to put in your postcode or location and find installers closest to you.
Find an Installer: https://maxview.co.uk/product-category/products-for-your-vehicle/cables-flyleads/
Alternatively, a competent DIY’er could install the Roam X, for this you can refer to our Installation Video on YouTube: https://www.youtube.com/watch?v=prc0gSXMCL4 or our written Maxview Roam installation instructions here.: https://maxview.co.uk/maxview-roam-installation-instructions/
If you are buying a new caravan or a second hand caravan you can mention to your dealer that you would like a Maxview Roam X WiFi kit installed and they may be able to do it for you. If they are not sure what it is then please ask them to contact us and we can advise them.
If you don’t want or need a hole in your roof, we also offer a raiser mount kit, providing the flexibility to mount your antenna anywhere on your roof and putting the cable through an existing entry.
Question
Will I be able to watch Netflix, BBC iPlayer or Amazon Prime?
Answer
Yes you absolutely can! The Roam X kit will keep you connected to all your favourite shows in rural and remote areas, as long as you have a subscription or license for the relevant service.
You will need about 2 3Mbps for standard definition streaming and about 3 5 Mbps for HD streaming which are achieved almost everywhere in the UK with the Roam X.
Music streaming services like Spotify need a maximum of 1Mbps.
Question
Who is it For?
Answer
The Roam X motorhome and caravan WiFi system is perfect for anyone who wants superfast and reliable internet on the move.
The Roam X WiFi system is also very popular with owners of campervans, van conversions, canal boats, trucks and horseboxes
Question
Do I need a SIM card?
Answer
The short answer is yes. There are many different types of SIM cards to choose from and how you choose them should depend on what type of user you are.
You will be streaming a lot of Netflix or BBC iPlayer? Then you will need a lot of data. If you are watching 1 hour of videos a day, you will need around 40GB of data a month. Double this if you are watching in HD.
You will just be listening to some music, browsing restaurants and checking your emails? This is much less intensive at around 10GB per month.
You can use a data calculator: https://www.tescomobile.com/data-calculator like this one from Tesco to estimate your data usage.
The other thing to consider is whether you need a single network SIM or multi-network SIM and how important having a connection all of the time is to you.
If you are generally in the same place then you can check what’s called a coverage checker, like this one from EE: https://coverage.ee.co.uk/coverage/ee to see the coverage of EE in your specific location, you can do the same for O2, Three and Vodafone.
Alternatively, if you are travelling around a lot and it’s essential you stay connected, you can have a multi-network SIM card, like our partners BroadbandGo. : https://broadbandgo.com/#/ This picks up the best network in the location you are in.
Since April 2022 both the Roam: https://maxview.co.uk/product/motorhome-wifi-caravan-wifi/ and Roam X products are being sent out with a 5GB free multi-network SIM card from our partner BroadbandGo. You will need to register this using their app to activate it.
Question
How Does it work?
Answer
The Roam X uses a superfast 4G router to create a WiFi hotspot in your vehicle. The 5G ready antenna significantly improves the reception of the signal and is omnidirectional, so it will perform wherever you are and without adjustment. Simply fit and forget.
The Roam X kit will also connect to existing WiFi connections (such as your home) and repeat the signal.
Question
Why Should I buy the Maxview Roam X Motorhome & Caravan WiFi System?
Answer
Plug and play complete solution for fast and reliable connection in your vehicle
In-house built phone application for extra features such as data tracking
5G-ready external antenna, future-proofed
Designed specifically for motorhome, caravan and other mobile vehicle use.
2 ways to connect, with SIM card or repeat an existing WiFi network
Excellent technical support 5 days a week
5GB FREE SIM card included with multi-network technology
55 years designing and manufacturing connectivity products for motorhomes and caravans
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