Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Miss Harrison
30 October 2018
Rated 5 out of 5 stars

my order for a gas stove delivered as…

my order for a gas stove delivered as promised. wasn't suitable for us. Leisureshop took it back with no quibble and refunded us straight away. such good service is hard to find these days.. highly recommend them

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J. Moran (Sheffield)
23 June 2018
Rated 5 out of 5 stars

I needed a replacement knob for caravan…

I needed a replacement knob for caravan oven, which I found on your web site. Part at a fair price and service was excellent. I would recommend this company.

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Dylan Cooper
6 June 2018
Rated 5 out of 5 stars

They shipped out the parts for my 1996…

They shipped out the parts for my 1996 TDI T4 very quickly and charge a good price.

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Tony
3 January 2018
Rated 5 out of 5 stars

New Rooflight Leisureshop Direct 1st class

I had cause to purchase a New Rooflight for my Motorhome damaged over Christmas.
I found leisure shop on Google,
when I called them they were extremely helpful had the spare I needed and cheaper than anywhere else I could obtain one (plus I would have had to wait if I used any other supplier).
I drove over the item was ready and waiting packaged securely.
I was offered next day courier but had taken time off work to get the new one fitted ASAP

1st class service I will use them again should I need any parts without hesitation.

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