Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,338 reviews

Ratings and reviews last updated 1 November 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 324 reviews between 30 July 2026 and 27 October 2026

Customers consistently describe Leisureshopdirect as an easy, reliable source of caravan, motorhome and camping parts. The website draws frequent praise for clear navigation, helpful diagrams and search tools that make identifying the right component straightforward, and ordering and checkout are repeatedly called quick and simple. Many highlight competitive prices, good stock levels and a wide selection, including hard-to-find spares for older vehicles that reviewers could not source elsewhere.

Delivery is regularly described as fast, well packaged and arriving within the stated timescale, with sensible postage options. Customer service also features strongly: reviewers mention prompt, knowledgeable replies to email queries, help tracking down the correct part number, and clear communication throughout. Many say they return again and recommend the company.

What people talk about most

Product

People report positive experiences with the products, noting good quality, accurate descriptions and parts that fit well, along with a wide selection covering hard-to-find and older caravan and motorhome spares.

Order

People report positive experiences with ordering, noting a quick, simple process, good stock availability, clear delivery options and competitive prices, with repeat purchases and reordering described as easy.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within the stated time or next day, well-packaged parcels and a useful choice of timed or express options.

Website

People report positive experiences with the website, noting clear layout, easy navigation and search, detailed photos, specifications and parts diagrams that make identifying the right component straightforward.

User experience

People report positive experiences overall, noting prompt and helpful email responses, knowledgeable advice on choosing correct parts, good communication and attentive service that leads them to recommend the company.

Showing our 4- & 5-star reviews

Robert Anderson
5 November 2018
Rated 5 out of 5 stars

Only used my Floe 686 once for…

Only used my Floe 686 once for winterising my static caravan but it was easy to use and straightforward to install

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Miss Harrison
30 October 2018
Rated 5 out of 5 stars

my order for a gas stove delivered as…

my order for a gas stove delivered as promised. wasn't suitable for us. Leisureshop took it back with no quibble and refunded us straight away. such good service is hard to find these days.. highly recommend them

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J. Moran (Sheffield)
23 June 2018
Rated 5 out of 5 stars

I needed a replacement knob for caravan…

I needed a replacement knob for caravan oven, which I found on your web site. Part at a fair price and service was excellent. I would recommend this company.

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Dylan Cooper
6 June 2018
Rated 5 out of 5 stars

They shipped out the parts for my 1996…

They shipped out the parts for my 1996 TDI T4 very quickly and charge a good price.

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Tony
3 January 2018
Rated 5 out of 5 stars

New Rooflight Leisureshop Direct 1st class

I had cause to purchase a New Rooflight for my Motorhome damaged over Christmas.
I found leisure shop on Google,
when I called them they were extremely helpful had the spare I needed and cheaper than anywhere else I could obtain one (plus I would have had to wait if I used any other supplier).
I drove over the item was ready and waiting packaged securely.
I was offered next day courier but had taken time off work to get the new one fitted ASAP

1st class service I will use them again should I need any parts without hesitation.

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