Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,284 reviews

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Ratings and reviews last updated 10 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

bobbie
22 April 2022
Rated 5 out of 5 starsVerified

Good Prices And Quality

Best internet price for Milenco Locking Wheel Nuts For Motorhome found online. Product delivered in good time and well packaged. Genuine product in new condition.

Reply from Leisureshopdirect29 April 2022

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Henry Owens
22 April 2022
Rated 5 out of 5 starsVerified

Order the keys I needed it arrived and…

Order the keys I needed it arrived and worked , another job done good service

Reply from Leisureshopdirect29 April 2022

Dear Mr Owens

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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MRS J HALL
22 April 2022
Rated 5 out of 5 starsVerified

Brilliant service

Brilliant service - arrived early the next day

Reply from Leisureshopdirect29 April 2022

Dear Mrs Hall

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Charles John Campbell
22 April 2022
Rated 5 out of 5 starsVerified

Arrived quickly

Arrived quickly, good parts. Thanks.

Reply from Leisureshopdirect29 April 2022

Dear Mr Campbell

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Steve Topham
21 April 2022
Rated 5 out of 5 starsVerified

Excellent service

Excellent service arrived promptly and as stated.

Reply from Leisureshopdirect22 April 2022

Dear Mr Topham

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Natalie Jones
20 April 2022
Rated 5 out of 5 starsVerified

Super easy to order with a speedy…

Super easy to order with a speedy delivery. Definitely recommend

Reply from Leisureshopdirect22 April 2022

Dear Ms Jones

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Bob, Rugby
20 April 2022
Rated 5 out of 5 starsVerified

Excellent service and speedy delivery.

Excellent service and speedy delivery.

Reply from Leisureshopdirect22 April 2022

Dear Bob

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Wendy Crane
20 April 2022
Rated 5 out of 5 starsVerified

Very quick response to my query with…

Very quick response to my query with product

Reply from Leisureshopdirect22 April 2022

Dear Mrs Crane

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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david williams
20 April 2022
Rated 5 out of 5 starsVerified

Ordered and delivered within 24hrs…

Ordered and delivered within 24hrs excellent couldn't get better

Reply from Leisureshopdirect22 April 2022

Dear Mr Williams

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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DPD
20 April 2022
Rated 5 out of 5 starsVerified

Fantastic customer service response

Fantastic customer service response

Reply from Leisureshopdirect22 April 2022

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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P S Thorn
19 April 2022
Rated 4 out of 5 starsVerified

Let down by Parcel Force

Let down by Parcel Force, not the 24hour delivery promised.

Reply from Leisureshopdirect22 April 2022

Dear Thorn

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Christine Eddon
19 April 2022
Rated 5 out of 5 starsVerified

excellent service the tap spout fit…

excellent service the tap spout fit perfectly thank you

Reply from Leisureshopdirect22 April 2022

Dear Christine

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mrs Greaves
19 April 2022
Rated 5 out of 5 starsVerified

Good value for money great service

Good value for money great service

Reply from Leisureshopdirect22 April 2022

Dear Mrs Greaves

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
IanB
18 April 2022
Rated 4 out of 5 starsVerified

Communication and dispatch were great…

Communication and dispatch were great and swift however the actually delivery took well over a week rather than the expected few days. I was warned that due to the large item size it may take longer but it was well over a week…FedEx…
It arrived well packaged and as expected, thank you. I will use again…

Reply from Leisureshopdirect22 April 2022

Dear Ian

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
DIBNO
18 April 2022
Rated 5 out of 5 starsVerified

Milenco Steering Lock ordered

Milenco Steering Lock ordered. Ordering process, straight forward, goods arrived on time. Value for money as cheapest I found (cheaper than Amazon etc). Will use Leisure Shop direct again and recommend.

Reply from Leisureshopdirect22 April 2022

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Andy
17 April 2022
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, goods arrived promptly.

Reply from Leisureshopdirect22 April 2022

Dear Andy

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Stephanie
17 April 2022
Rated 5 out of 5 starsVerified

Good

Good, fast, reliable, easy to use service.

Reply from Leisureshopdirect22 April 2022

Dear Stephanie

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Catherine Clarkson
17 April 2022
Rated 5 out of 5 starsVerified

Great product at a good price backed by…

Great product at a good price backed by good delivery service excellent

Reply from Leisureshopdirect22 April 2022

Dear Mr Clarkson

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr S Plant
17 April 2022
Rated 5 out of 5 starsVerified

Good selection and great service.

Good selection and great service.

Reply from Leisureshopdirect22 April 2022

Dear Mr Plant

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Malcolm Wood
16 April 2022
Rated 5 out of 5 starsVerified

Propex 10ltr water heater.

I saw it, ordered it, they delivered it when they said they would, and it does exactly as described, so it has to be 5 stars, excellent service..

Reply from Leisureshopdirect22 April 2022

Dear Mr Wood

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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