Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,284 reviews

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Ratings and reviews last updated 10 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

JF
10 March 2022
Rated 5 out of 5 starsVerified

Great Site…

Have used Leisure shop on a couple of occasions items are reasonably priced , are packaged well and always arrive in a timely manner
Would certainly recommend there usage to friends. As a new MH owner having some were parts could be easily found is a god send

Reply from Leisureshopdirect11 March 2022

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Thomas Shaw
10 March 2022
Rated 5 out of 5 starsVerified

Parts arrived earlier than expected in…

Parts arrived earlier than expected in excellent condition

Reply from Leisureshopdirect11 March 2022

Dear Mr Shaw

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Stephen Newhouse
10 March 2022
Rated 5 out of 5 starsVerified

New to me caravan

New to me caravan, Thetford fridge had no shelves. Bought here and perfect. Quick delivery.

Reply from Leisureshopdirect11 March 2022

Dear Stephen

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Alan G
10 March 2022
Rated 5 out of 5 starsVerified

Great product and service.

Great product and service.

Reply from Leisureshopdirect11 March 2022

Dear Alan

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Kevin Potts
10 March 2022
Rated 5 out of 5 starsVerified

Great service and competitive prices.

Great service and competitive prices.

Reply from Leisureshopdirect11 March 2022

Dear Mr Potts

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Bergieboy
9 March 2022
Rated 5 out of 5 starsVerified

Quickly delivered at a good price.

Quickly delivered at a good price.

Reply from Leisureshopdirect11 March 2022

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Shaun
9 March 2022
Rated 5 out of 5 starsVerified

Quick dispatch

Quick dispatch, easy on line ordering

Reply from Leisureshopdirect11 March 2022

Dear Shaun

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John Carnochan
9 March 2022
Rated 5 out of 5 starsVerified

I bought two Isabella chairs

I bought two Isabella chairs. Ordering was easy, price was competitive, delivery was prompt. Chars were exactly what we expected. All in all an excellent service.
Thanks.
John Carnochan

Reply from Leisureshopdirect11 March 2022

Dear John

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Peter Holliehead
8 March 2022
Rated 5 out of 5 starsVerified

Great product at a great price

Great product at a great price, fast delivery

Reply from Leisureshopdirect11 March 2022

Dear Peter

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr Stephen Langton
8 March 2022
Rated 5 out of 5 starsVerified

Cracking company

Cracking company, quick response, quick delivery of goods and favourable prices

Reply from Leisureshopdirect11 March 2022

Dear Mr Langton

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Claire
8 March 2022
Rated 5 out of 5 starsVerified

Very quick reliable service!

Very quick reliable service!

Reply from Leisureshopdirect11 March 2022

Dear Claire

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Thomas Bennett
8 March 2022
Rated 5 out of 5 starsVerified

Good price fantastic service

Good price fantastic service, wouldn’t hesitate to use again 👍

Reply from Leisureshopdirect11 March 2022

Dear Mr Bennett

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Murad Murad
8 March 2022
Rated 5 out of 5 starsVerified

Good service very quick

Good service very quick. I'm plas4d with the item. THANK you

Reply from Leisureshopdirect11 March 2022

Dear Mr Murad

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Bernard Kassell
7 March 2022
Rated 4 out of 5 starsVerified

We ordered a replacement freezer door…

We ordered a replacement freezer door for our Thetford Fridge. It came promptly and was easy to fit

Reply from Leisureshopdirect11 March 2022

Dear Mr Kassell

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Eileen Devitt
7 March 2022
Rated 5 out of 5 starsVerified

Thank you for your prompt delivery just…

Thank you for your prompt delivery just what was needed

Reply from Leisureshopdirect11 March 2022

Dear Mr Devitt

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
philip hodgett
6 March 2022
Rated 5 out of 5 starsVerified

Fast efficient service

Fast efficient service. Would recommend..

Reply from Leisureshopdirect11 March 2022

Dear Mr Hodgett

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Tim North
5 March 2022
Rated 5 out of 5 starsVerified

As expected

As expected. Quality product, good price, delivered on time,
Thank you.

Reply from Leisureshopdirect11 March 2022

Mr North

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Robert Smith
5 March 2022
Rated 5 out of 5 starsVerified

Good service from start to finish.

I found the staff very helpful and managed to source my replacement part even though it was for an old appliance . Top marks

Reply from Leisureshopdirect11 March 2022

Dear Mr Smith

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Matthew Mills
5 March 2022
Rated 5 out of 5 starsVerified

I recommend this supplier

Excellent price. Fast delivery.

Reply from Leisureshopdirect11 March 2022

Mr Mills

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Anne - Bracknell
5 March 2022
Rated 5 out of 5 stars

Thule caravan cycle rack

Brought this to go on the back of our new caravan. Sturdy and well made cycle rack with lock security for the family bikes. Already have a simular rack that fits to tow bar of car but needed a replacement when towing. Quick delivery, excellent quality and price

Reply from Leisureshopdirect11 March 2022

Ms Bracknell

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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