Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mrs Driver
25 August 2019
Rated 5 out of 5 starsVerified

Very good service excellent product and…

Very good service excellent product and prices

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Peter Nead
22 August 2019
Rated 5 out of 5 starsVerified

Arrived in time and product did what it…

Arrived in time and product did what it was supposed to do, very pleased

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Alex Crawford
22 August 2019
Rated 5 out of 5 stars

Thetford 'Fresh up kit'

Ordered a Thetford 'Fresh up kit' from them. According to Thetford it was a replacement cassette etc for my model of Toilet.
It leaked in use!!!! :( It was not compatible.
However, communication and aftersales follow up from Leisureshopdirect was excellent. I was given a full refund without quibble. I would highly recommend them, you can shop with them with confidence.

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Stephanie Hilton
22 August 2019
Rated 5 out of 5 starsVerified

Sensible price

Sensible price, excellent delivery time. Pleased to do business with them.

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Bob. Birchley
22 August 2019
Rated 5 out of 5 starsVerified

What a great Company

Although I live in Southern Ireland, I have no trouble ordering and delivery is within three days. Great service. Thank you Leisureshopdirect.

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simon
22 August 2019
Rated 5 out of 5 starsVerified

Great service

Very impressed with the speed of dispatch and ease of transaction, given size of the item purchased. Good communication throughout purchase to delivery, would be more than happy to shop with leisureshopdirect again.

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Geoff Street
21 August 2019
Rated 4 out of 5 starsVerified

Good service

Good service, no problem.
Purchased a few small items to be sent to Australia.
Arrive very fast.
Delivery cost was high at 50 GBP but I had to buy as items not available in Oz.
Overall is was a good experience.

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Wilma
21 August 2019
Rated 5 out of 5 starsVerified

Very helpful staff when I couldn't…

Very helpful staff when I couldn't order online and goods arrived in 2 days. Good service

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Richard Wren
21 August 2019
Rated 5 out of 5 starsVerified

Recent purchase

Parts in stock, good price & delivered quickly and on time. Great service, thanks

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Allan
21 August 2019
Rated 5 out of 5 starsVerified

Replacement Whale water pump.

Product exactly as described,decent price,prompt delivery. Excellent all round .

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