Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Peter V Occardi
4 September 2019
Rated 5 out of 5 starsVerified

Excellent service to North of Scotland

Ordered component late Thursday evening, received at our campsite in North of Scotland midday Saturday. Excellent service.

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Jayne McIlwaine
4 September 2019
Rated 5 out of 5 starsVerified

Inner bedroom vango air awning

Great inner bedroom for the vango air awning. Done what we need without spending a fortune

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Chris Jones
4 September 2019
Rated 5 out of 5 starsVerified

Great service by Leisureshopdirect.

Great service by Leisureshopdirect.

The product arrived as promised and was as specified.

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Tony
4 September 2019
Rated 4 out of 5 starsVerified

Genuine parts received - a good service from Leisureshopdirect

The product I ordered was a friction pad set for a caravan and it needed to be an original AL-KO part, A genuine and valid part was received which is great. The part was dispatched via Royal Mail and arrived in 3 working days. The minimum delivery charge was expensive in comparison to some other suppliers I have used. However the item received was as specified and I will almost certainly use Leisureshopedirect again and recommend to others.

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Corndolly
4 September 2019
Rated 5 out of 5 starsVerified

Last minute order

We ordered camping chairs at the last minute for our holiday and were delighted to receive them the next day, in perfect order. We've always been pleased with our purchases from you.

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Russell Atherton
4 September 2019
Rated 5 out of 5 starsVerified

Delivery of the parts I needed was…

Delivery of the parts I needed was within 2 days, and that was in northern Scotland! Well impressed.

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kurtis
1 September 2019
Rated 5 out of 5 starsVerified

The item was exactly what I ordered and…

The item was exactly what I ordered and was delivered in a timely manner.
Would recommend to anyone.

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Caravan ~~~ Motorhome Services Martin Harris
31 August 2019
Rated 5 out of 5 starsVerified

Good price and arrived on time with…

Good price and arrived on time with confirmation emails at each stage.

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M Smith
31 August 2019
Rated 5 out of 5 starsVerified

Very pleased with the service from…

Very pleased with the service from Leisureshopdirect. I was kept imformed on the progress of my order. The cold box works extremely well on both gas and electricity keeping the food cold.
I would reccommend Leisureshopdirect.

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richard fox
29 August 2019
Rated 5 out of 5 starsVerified

Polite and knowledgeable staff

Polite and knowledgeable staff. Very helpful and next day delivery as promised.

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Malcolm Wiltshire
29 August 2019
Rated 5 out of 5 starsVerified

Motorhome shower head /sink tap

Excellent shower /sink tap for the Motorhome, however it should be advertised as shower head / sink tap and not just sink. Very quick delivery. I will certainly use this company again.

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Judi Allan
29 August 2019
Rated 5 out of 5 starsVerified

Great Advice and Fast Delivery

Really helpful, suggesting best option even though it was a lot cheaper than what we thought we needed. Fast delivery too. Thank you.

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Harold Masterson
29 August 2019
Rated 5 out of 5 starsVerified

A pleasure to deal with firms like this

My order was dealt with quickly and efficiently and the delivery driver was great delivering the heavy awning without any help into the house unaided.

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