Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,277 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

D H
7 August 2019
Rated 5 out of 5 starsVerified

Excellent service and really quick…

Excellent service and really quick delivery. Thanks very much.

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Grahame Williams
7 August 2019
Rated 5 out of 5 starsVerified

Speedy delivery

Speedy delivery. Item as expected. No complaints, brilliant device.

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Flonges
7 August 2019
Rated 5 out of 5 starsVerified

Prompt service

I ordered a part for our caravan toilet. I could not believe how prompt the response was and the part was very easy to fit

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Steve Honnor
7 August 2019
Rated 5 out of 5 starsVerified

Great Service

Fast & efficient delivery and competitive prices, saved on my favourites to use again.

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Wayne
7 August 2019
Rated 4 out of 5 starsVerified

Ordered item and received within 3…

Ordered item and received within 3 days. Product was well wrapped and as stated on website.

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Sam Chappell
7 August 2019
Rated 5 out of 5 starsVerified

THETFORD CARAVAN FRIDGE CATCH

The replacement fridge catch was delivered quickly as described and does the job as intended.

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Richard
7 August 2019
Rated 5 out of 5 starsVerified

Easy to navigate website. Good pricing and stock

Easy to navigate website. Good pricing. Finance option. Good selection of stock. Fast delivery. Highly recommend and would use again

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George Bain
7 August 2019
Rated 5 out of 5 starsVerified

A direct replacement part

A direct replacement part. Arrived promptly. Excellent service

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Adam Barber
7 August 2019
Rated 5 out of 5 starsVerified

Super fast delivery great product at…

Super fast delivery great product at the best price I could find.

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Pat
5 August 2019
Rated 5 out of 5 starsVerified

Mobicool electric U32 coolbox

Mobicool electric U32 coolbox. Excellent service from leisure direct, from ordering right through to delivery. Coolbox packaged very well, extra bubble wrap around the outer box, therefore no damage. Haven’t used it yet, but will be doing in a few weeks. Thanks again. 😀

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CoolUnc
3 August 2019
Rated 5 out of 5 starsVerified

Buy With Absolute Confidence!

I purchased a Truma Ultraflow Pump from Leisureshopdirect almost a year ago and it unfortunately failed. It was almost out of warranty, but Leisureshopdirect exchanged it for me without any quibble. This is first class service that sets the bar for others to copy.

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