Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Suzanne
24 July 2019
Rated 5 out of 5 starsVerified

Brilliant customer service

Brilliant customer service, very quick to reply to query. Part arrived very quickly.
Would recommend.

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Thorir G.
24 July 2019
Rated 5 out of 5 starsVerified

Good service

It is not a question if you run in to problems or not. It is a question about how you solve problems when they occur.

There was some problems with delivery but that was not there fold and they solved the problem very well.

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BARTON HOWARTH
24 July 2019
Rated 4 out of 5 starsVerified

Thetford cassette toilet parts.

Good website with a little careful navigation received goods promptly and made good the job in hand

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Mrs Isabel Marshall
24 July 2019
Rated 5 out of 5 starsVerified

Bought several items for replacing worn…

Bought several items for replacing worn out caravan items and all arrived very promptly in perfect condition and very reasonably priced

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jim green
24 July 2019
Rated 4 out of 5 starsVerified

Clears the air in the toilet after a…

Clears the air in the toilet after a hot curry

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Mrs Janet Evans
24 July 2019
Rated 5 out of 5 starsVerified

Ordered one day..received item next…

Ordered one day..received item next day..excellent service.
At point of order..questions as to caravan make..year and so on meant correct make and model was sent.am really delighted with item and service.Thank you.

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Brian
24 July 2019
Rated 5 out of 5 starsVerified

Great service

Great service, part dispatched promptly and arrived in perfect condition and on time. Can't ask for more.

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Simulacra
24 July 2019
Rated 5 out of 5 starsVerified

Large array of stock and I found an…

Large array of stock and I found an unusual item I needed :) Fast delivery too!

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Ross
24 July 2019
Rated 5 out of 5 starsVerified

The parts that I brought looks original…Trumar gas point

The parts that I brought looks original but I’ve not had time to fit it yet quick and easy to buy and postage was good

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claire cunningham
24 July 2019
Rated 5 out of 5 starsVerified

Excellent all round service.

Excellent all round service.easy to use website.plenty of choice.arrived when they said it would.well packed.excellent quality.good value for money.will recommend to other people.will use again.

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