TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
Verified£9.99 min delivery cost is too high & certainly not competitive.
01nov22 update:
Seller partial postage refund received. Thank you.
Date of experience: 21 October 2022
Reply from Leisureshopdirect3 November 2022
Thank you for leaving us the review. We have noted your feedback and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood communication and everything happened super fast.
Date of experience: 18 October 2022
Reply from Leisureshopdirect27 October 2022
Dear Miranda
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to use website, good customer service, quick communications to sort my query. Delivered on time. Quick easy transaction. Definitely recommend!!
Date of experience: 14 October 2022
Reply from Leisureshopdirect27 October 2022
Dear Ms Read
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedI contacted customer services and the reply was prompt and helpful. Very human experience. Thank you. I am unable to remember the exact date that I contacted customer service
Date of experience: 21 October 2022
Reply from Leisureshopdirect27 October 2022
Dear Mr Smallman
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood value and the product arrived on time
Date of experience: 21 October 2022
Reply from Leisureshopdirect27 October 2022
Dear Johnstone
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedBrilliant delivery. Received less than 24 hours from receipt of my order. No mean distance from Devon to Merseyside. Item purchased Manhattan butane gas heater.
Date of experience: 14 October 2022
Reply from Leisureshopdirect21 October 2022
Dear Mr Belshaw
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedIt was despatched promptly and the item itself was good value for money. Unfortunately it came via the post office, some days after expected. I would have given it 5 stars but for this.
Date of experience: 19 October 2022
Reply from Leisureshopdirect27 October 2022
Dear Wendy
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery efficient, part arrived very quickly
Date of experience: 13 October 2022
Reply from Leisureshopdirect21 October 2022
Dear Mr Silkowski
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future
Customer Services
Leisureshopdirect Ltd
VerifiedAs ordered and on time thanks
Date of experience: 19 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Mitchel
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedLeisure shop service was excellent and the item was easy to order and arrived as advised.
However, I have to raise my eyebrows at the high price obviously charged by the Thetford Caravan Spares company, of the small 12v electric motor purchased - over £40!
Date of experience: 13 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Mr Clive
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedexcellent transaction and super fast delivery - Thank You
Date of experience: 12 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Mr Godfrey
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick del A1
Date of experience: 12 October 2022
Reply from Leisureshopdirect20 October 2022
Dear David
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, very quick delivery, item as described, really pleased.
Date of experience: 11 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Mr Roger
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedPrompt and easy transaction. Super bit of kit and the size options perfect.
Date of experience: 2 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Ms Sue
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt service, with great results for me the customer. Slight issue with wrong address on my side, but the company reached out to fix issues and deliver within 4 days. Product was exactly what i require, and would highly recommend this fantastic company for use
Date of experience: 7 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Mr Kelly
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFound what I needed, parts in stock and prices reduced. One item missing on delivery, but part was sent out the following day. Very happy.
Date of experience: 12 October 2022
Reply from Leisureshopdirect20 October 2022
Dear Mr Peddar
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood price, prompt delivery. Helpful advice.
Date of experience: 30 September 2022
Reply from Leisureshopdirect20 October 2022
Dear Mr Wolstencroft
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery fast delivery exactly as it says just what I needed definitely recommend
Date of experience: 6 October 2022
Reply from Leisureshopdirect20 October 2022
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedBought this heater for conservatory, pleased with how compact the heater is.
It also gives a lovely glow from the logs, and a great heat even on the low setting.
A great buy that we wish we had bought before.
Would highly recommend as additional heat source.
Date of experience: 13 October 2022
Reply from Leisureshopdirect14 October 2022
Dear Paul
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedArrived quickly.
Date of experience: 10 October 2022
Reply from Leisureshopdirect14 October 2022
Dear Mr Beaton
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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