Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Review summary
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
What people talk about most
Product
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
Order
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
Delivery service
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
Website
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
User experience
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
MG
Mr Graham Jenkins 13 October 2022
Verified
Excellent service as always
Excellent service as always. On line chat worked well in discussing what was required but would like to be able to talk on phone
Date of experience: 6 October 2022
Reply from Leisureshopdirect13 October 2022
Dear Mr Jenkins
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
loved the email thanking us for our purchase - a first for us, loved it, thank you. Very quick delivery - amazing!
Date of experience: 5 October 2022
Reply from Leisureshopdirect13 October 2022
Dear Mr Darlington
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
We have not yet used the heater, but it arrived as described and promptly and is looking very good.
Date of experience: 30 September 2022
Reply from Leisureshopdirect13 October 2022
Dear Martin
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Top class service. Well packaged product and speedy delivery.
Date of experience: 10 October 2022
Reply from Leisureshopdirect13 October 2022
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
We bought a Thule G2 electric step and Dometic side door fly screen The fly screen arrived with a few scratches on the vertical aluminium cassette due the little square adjustable metal blocks on the draw strings suggest they wrapped in future. I didn't realise I needed the fitting kit for the step my bad! But I rang up your help desk and Dan emailed me a link as you we're out of stock extremely helpful 👍
Date of experience: 7 October 2022
Reply from Leisureshopdirect13 October 2022
Dear Mr Jones
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Ordered product, Truma Ultraflow water pump for my caravan. It was delivered to my home in Dublin in two days, great service. As UK has left the EU with Bexit I was expecting a tax charge, but none.
Date of experience: 1 October 2022
Reply from Leisureshopdirect7 October 2022
Dear Michael
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
I had a minor issue with my order, however, after reaching out to the sales team the customer service I received was second to none. I would not hesitate in using Leisureshopdirect in the future with this level of care and understanding. Thank you 👍🏼
Date of experience: 4 October 2022
Reply from Leisureshopdirect6 October 2022
Dear Mr Mikey
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Great efficient service. First time that i have used Leisureshopdirect but would definitely recommend.
Date of experience: 4 October 2022
Reply from Leisureshopdirect6 October 2022
Dear Mr Ramage
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Very good product, which is easy to use. Great design & shape.
Date of experience: 3 October 2022
Reply from Leisureshopdirect6 October 2022
Dear Ms Lancaster
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
*EDITED, PLEASE READ TO THE END* RUDE STAFF- STILL WAITING ON £379 ORDER TWO WEEKS IN
Placed a £379 order on Saturday 17th Sept. The website listed my delivery date as Tues 20th Sept. Waited in on Tuesday 20th Sept, then received an email from Tuffnels delivery company saying my item would be delivered Weds 21st Sept- waited in on this date but no delivery, no redelivery slip and two days taken off work. Emailed Leisureshopdirect querying where my order was, when Tuffnels emailed me a delivery receipt. In response to my query I just received a delivery slip back from Amy @leisureshopdirect- no written response. I queried this again saying I hadn’t received my order and it was listed as delivered. I also contacted Tuffnels directly who stated that they could only speak to Leisureshopdirect about my order. To their credit, at least Tuffnels displayed a little patience and manners. Amy is rude and blunt but did eventually manage to contact Tuffnels who advised that the order had been sent back to Leisureshopdirect. I was advised that the order would be redelivered when they received it back. I emailed Leisureshopdirect again on Friday 30th Sept to receive a badly spelled caps email back from Amy stating that I will receive my order today, Mon 3rd Oct. At no point have Tuffnels or Leisureshopdirect reached out to me to let me know when my item will be re-delivered, I have had to chase them with the last time being today when I used their online chat and was told by Venesha that my order is “suppose” to be delivered today. I have also not received any tracking number or email confirmation from Tuffnels about by redelivery, hence why I’ve had to chase the disgruntled team at Leisureshopdirect. In summary the staff are rude, short and unhelpful unless pushed, and I’ve lodged a problem with my credit provider until I eventually receive this item.
-EDIT- 26-10-22 I received my portable gas fire a few weeks ago- there is absolutely nothing wrong with the quality or workings. Just pre delivery I also received an email from Craig- one of the business owners who was incredibly apologetic, agreed that the interaction I’d received from his staff wasn’t good enough, took full responsibility and was upset about my situation considering he’d very recently had a meeting with his staff to discuss the importance of good customer service. He also assured me that they usually have very little trouble with their delivery company, which I can get on board with. As a business owner myself I understand that mistakes can happen but the mark of a good business is also their ability to address poor situations. I also understand the importance of honest reviews. So my altered star rating is now based on the service I received after my grievance and the understanding correspondence I received from Craig. i would happily give them another chance and order from them in future.
Date of experience: 3 October 2022
Reply from Leisureshopdirect27 October 2022
Dear Kirsty
We are sorry for the experience you had. Your feedback has been noted and we hope your future experience will be more pleasant.
Currently Not Accepting Orders For This Product
We are very sorry but we have taken the decision to stop allowing customers to place orders for this product on the website.
We are not expecting these into us until at the earliest.
If you would still like to order this product
please email us at orders@leisureshopdirect.com and we can manually add you into the queue.
Thank you for your understanding.
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Delayed Dispatch
Please note that this product is not expected into us until : .
You can still order it with us and you will be added into the queue with other customers. We will dispatch it out to you as soon as it arrives.
Please note that this is a set shipping price for your current basket. If you were to add/remove any products it will default back to QUOTE REQ and would require us to requote your shipping.
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