TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedExcellent speedy service really pleased
Reply from Leisureshopdirect26 August 2022
Dear Mr Poulton
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat value, well packed and superfast delivery
Reply from Leisureshopdirect26 August 2022
Dear Jane
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, speedy delivery. Product as described.
Reply from Leisureshopdirect26 August 2022
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedHi. I was blown away with the fantastic service I recieved from the customer service from Leisureshopdirect. They kept in contact with me and helped me sort out issues I was having with my caravan. In short - they went over and beyond their duty of care. A brilliant company. I will definately buy from them again. Thanks to all who helped in Leisureshopdirect. Everythings working again as it should be.
Reply from Leisureshopdirect9 September 2022
Dear Mr McBride
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
I did not receive the goods, they tried to replace, supplier was out of stock, They offered a refund which I accepted and my account has been credited. They did the right thing. Thank you
Reply from Leisureshopdirect26 August 2022
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent value for money great tent, delivered on time, all the benefits of a very larger family tent with the added bonus of the pack size not taking up my whole boot.
Reply from Leisureshopdirect26 August 2022
Dear Adam
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service and delivery
Reply from Leisureshopdirect26 August 2022
Dear Mr Blunt
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery efficient service
Reply from Leisureshopdirect26 August 2022
Dear Adrienne
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery . Alas when opening the package the top of the lid of one item was split allowing some of the contents to spill into the bubble wrap . As this was a powder I was able to rescue the spilt contents , and replace the lid with a spare.
I think that the original lid was weak and faulty, and NOT bad packing.
Reply from Leisureshopdirect19 August 2022
Dear Mrs Saunders
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedDPD lost one of the parcels Customer services were so quick getting back to me sent out a replacement which arrived next day super impressed.
Reply from Leisureshopdirect19 August 2022
Dear Emma
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good value and quick delivery, thank you.
Reply from Leisureshopdirect19 August 2022
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery helpful and suggested an item which I have purchased. Thank you.
Reply from Leisureshopdirect19 August 2022
Dear James
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI ordered a vango carpet for my hexagon awning it arrived in two days great service.
Reply from Leisureshopdirect19 August 2022
Dear Mr Scott
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service totally happy with products and service
Reply from Leisureshopdirect19 August 2022
Dear Mr Hornby
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedRecent purchase, Outwell trenton chair, great size and comfortable, strong and sturdy. First purchase from leisure shop direct, great service and prompt delivery. Will use again, highly recommend, great easy shopping experience.
Reply from Leisureshopdirect19 August 2022
Dear Mr Southeran
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSuper fast delivery
Reply from Leisureshopdirect19 August 2022
Dear Mr Rhyder
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick and easy ordering process and on time delivery
Reply from Leisureshopdirect19 August 2022
Dear Gary
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedAbsolutely excellent service.
I ordered a new tent late on Sunday afternoon to catch the delivery for Tuesday as we had planned an impulse camping trip , I couldn't believe it when our new tent arrived on Monday...😊
And to top it off this was also the most competitively priced too..
Reply from Leisureshopdirect19 August 2022
Dear Jason
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedWanted a new avtex smart tv so visited the web site ordering was easy price was reasonable with fast delivery. All delivered no problems tv up and running very happy.
Reply from Leisureshopdirect19 August 2022
Dear Helen
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service and communication pity the Royal Mail cannot deliver goods within the service period the client chooses. But that's not Leisuredirect's fault. Will certainly use the company again.Cheers
Reply from Leisureshopdirect19 August 2022
Dear Mr Smith
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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