TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedVery good and early delivery
Date of experience: 5 August 2022
Reply from Leisureshopdirect9 September 2022
Dear Mr Hurst
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat chair at a good price
Date of experience: 3 September 2022
Reply from Leisureshopdirect9 September 2022
Dear Mrs Mather
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedA really good price for a quality product. Ordering and delivery were really smooth.
Looking forward to making use of the fridge in France in the next few days…..
Date of experience: 3 September 2022
Reply from Leisureshopdirect9 September 2022
Dear Keith
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedPurchased an item which was delivered quickly. we changed our mind about needing the item. Returned item and were refunded promptly
Reply from Leisureshopdirect9 September 2022
Dear Ronzo
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered the control panel for the toilet flush on our 2013 unicorn valencia, was able to get next day delivery to my caravan site, perfect fit straight, toilet flush working lovely now. Excellent service from leisure shop direct.
Date of experience: 18 August 2022
Reply from Leisureshopdirect9 September 2022
Dear Mr Edwards
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat price with the discount code. Exceptionally fast delivery.
Very pleased with the TV.
Date of experience: 2 September 2022
Reply from Leisureshopdirect9 September 2022
Dear Ms Davies
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
Very quick and efficient in replacing a faulty fridge. Day 1 received faulty fridge. Day 2 had a really prompt response from Karen @ Leisureshopdirect. Day 4 replacement fridge arrived. Faultless service.
Date of experience: 2 September 2022
Reply from Leisureshopdirect9 September 2022
Dear Maria
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
quick and efficient
Date of experience: 25 August 2022
Reply from Leisureshopdirect2 September 2022
Dear Mr Scales
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI emailed immediately after ordering to ask for a delay in delivery as I was away in my caravan. Already processed was the reply!
Super efficient and the right parts were waiting when I got home!
Date of experience: 19 August 2022
Reply from Leisureshopdirect2 September 2022
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent delivery as promised. Products is performing to spec. Letts hope itworks for many years to come
Date of experience: 24 August 2022
Reply from Leisureshopdirect2 September 2022
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service quick delivery.
Date of experience: 15 August 2022
Reply from Leisureshopdirect2 September 2022
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI have received the replacement toilet door latch I ordered. Only 13 days to travel across the world!
A very small but essential component for travel in our caravan, unavailable in Australia. Your online purchasing service has solved our problem and we can travel again!
Reply from Leisureshopdirect2 September 2022
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedReplaced water pump. Only place i could find this pump and was a very reasonable price. Great item did the job 👍👍👍
Date of experience: 31 August 2022
Reply from Leisureshopdirect2 September 2022
Dear Mr Crabbe
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick delivery of sachets for chemical toilet.
Reply from Leisureshopdirect2 September 2022
Dear Julia
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent and efficient service.
Date of experience: 31 August 2022
Reply from Leisureshopdirect2 September 2022
Dear Mr Lewis
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery happy with the service fast and efficient
Date of experience: 30 August 2022
Reply from Leisureshopdirect2 September 2022
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem arrived promptly. Just what I wanted for my cassette. Now to fit it!
Date of experience: 20 July 2022
Reply from Leisureshopdirect2 September 2022
Dear Mr Thorogood
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent customer service easy to deal with
Reply from Leisureshopdirect2 September 2022
Dear Mr Allsopp
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service
Date of experience: 25 August 2022
Reply from Leisureshopdirect2 September 2022
Dear Mr Sayner
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery pleased with the service and the item I bought. The seal was perfect for the job. Caravan roof light repaired successfully.
Date of experience: 29 August 2022
Reply from Leisureshopdirect2 September 2022
Dear Mr Jones
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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