Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,284 reviews

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Ratings and reviews last updated 10 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mrs Evans
11 July 2022
Rated 5 out of 5 starsVerified

Very pleased with airieal works really…

Very pleased with airieal works really well just need to retune tv at each site we visited
Very prompt delivery

Reply from Leisureshopdirect15 July 2022

Dear Mrs Evans

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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tom barclay
11 July 2022
Rated 5 out of 5 starsVerified

Bought water pump for Thetford cassette…

Bought water pump for Thetford cassette toilet to replace old one.Havent fitted it yet but I'm sure it will be good replacement.
As far as the purchase goes,it arrived within a few days.Would use Leisureshopdirect again for any caravan parts.

Reply from Leisureshopdirect15 July 2022

Dear Tom

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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steve garside
11 July 2022
Rated 4 out of 5 starsVerified

all ok no proplems

all ok no proplems

Reply from Leisureshopdirect15 July 2022

Dear Steve

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Richard Brown
11 July 2022
Rated 5 out of 5 starsVerified

Great order exactly as described

Great order exactly as described

Reply from Leisureshopdirect15 July 2022

Dear Mr Brown

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
William Duncan
11 July 2022
Rated 5 out of 5 starsVerified

Excellent service and prompt delivery.

Excellent service and prompt delivery.

Reply from Leisureshopdirect15 July 2022

Dear Mr Duncan

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Douglas
11 July 2022
Rated 5 out of 5 starsVerified

Blue pvc Hitch cover

All as described, good quality cover, delivered quickly.
Pleased with the product & service.

Reply from Leisureshopdirect15 July 2022

Dear Mr Douglas

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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K Warwick
11 July 2022
Rated 5 out of 5 stars

Very satisfied

Very satisfied. Would order again.

Reply from Leisureshopdirect15 July 2022

Dear Mr Warwick

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Gordon Wilkinson-Tough
10 July 2022
Rated 5 out of 5 starsVerified

Arrived very promptly and enabled us to…

Arrived very promptly and enabled us to go on holiday without too much delay.

Reply from Leisureshopdirect15 July 2022

Dear Mr Tough

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Wesley
9 July 2022
Rated 5 out of 5 starsVerified

Great service

Great service, order despatch very quickly

Reply from Leisureshopdirect15 July 2022

Dear Wesley

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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nigel palmer
9 July 2022
Rated 5 out of 5 starsVerified

gas bottle measurement device

yes fine item as described and delivered swiftly

Reply from Leisureshopdirect15 July 2022

Dear Mr Palmer

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sue Carter
9 July 2022
Rated 5 out of 5 starsVerified

Highly recommended

Highly recommended. The cargo bar is a good strong product and an excellent idea for keeping the water barrel in a safe place while travelling. Very quick delivery too.
Sue Devon

Reply from Leisureshopdirect15 July 2022

Dear Ms Carter

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Eileen Davey
8 July 2022
Rated 5 out of 5 starsVerified

Great service and items received the…

Great service and items received the next day whilst on hols.

Reply from Leisureshopdirect15 July 2022

Dear Mr Davey

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Hazel Flavell
8 July 2022
Rated 5 out of 5 starsVerified

Leisure shop direct were very helpful…

Leisure shop direct were very helpful when I had the wrong product delivered. They managed to get what I wanted to me and the matter resolved in 24 hours. Very good experience. Thank you Claire!

Reply from Leisureshopdirect15 July 2022

Dear Flavell

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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MC Hammer
8 July 2022
Rated 5 out of 5 starsVerified

Thetford PCB & Pump

Wasn’t sure if PCB switch was gone or pump, done a search on the internet and found Leisure Shop Direct, their prices were excellent , bought both items and they arrived when stated in their email, All working fine now

Reply from Leisureshopdirect15 July 2022

Dear Mr Hammer

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Ian Shipton
8 July 2022
Rated 5 out of 5 starsVerified

Service as it should be

Quick easy and got what I want. No fuss

Reply from Leisureshopdirect8 July 2022

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Lindsay Wightman
7 July 2022
Rated 5 out of 5 starsVerified

Super quick delivery

Super quick delivery. Perfect item at great price

Reply from Leisureshopdirect8 July 2022

Dear Lindsay

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Michael Swan
6 July 2022
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect8 July 2022

Dear Mr Swan

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Graham
5 July 2022
Rated 5 out of 5 starsVerified

Lightening Quick

Lightening quick delivery of products as ordered and at competitive prices.

Reply from Leisureshopdirect8 July 2022

Dear Graham

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Nige G
5 July 2022
Rated 5 out of 5 starsVerified

Good service

Good company to deal ,ordered Sunday item arrived Monday but it was incorrect got in touch with them by email and the correct item arrrived the following day great service from them and really helpful.
Only problem we had was the courier failing to pick up incorrect item .All sorted now with helpful staff their end.

Reply from Leisureshopdirect8 July 2022

Dear Nige

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Heasman
5 July 2022
Rated 5 out of 5 starsVerified

All as promised and expected

All as promised and expected

Reply from Leisureshopdirect8 July 2022

Dear Heasman

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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