Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedExcellent Service !
Reply from Leisureshopdirect15 September 2021
Dear Terence
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedJust what I wanted but slowish delivery (probably because I'm a cheapskate ) otherwise Thanks.
Reply from Leisureshopdirect15 September 2021
Dear Fowler
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
The manager of the company has contacted me and assured me that the communication issue has been sorted, The Item its self fitted was a direct replacement and was well priced
I would use this company again
Reply from Leisureshopdirect15 September 2021
Dear Mr Lane
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast efficient service. No hesitation in recommending.
Reply from Leisureshopdirect15 September 2021
Dear Mr Bevan
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat Service delivered on time
Reply from Leisureshopdirect15 September 2021
Dear Mr Rennison
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery. Item as described and allowed easy smooth replacement of the roll out awning leg on the van.
WILL certainly use again.
Reply from Leisureshopdirect15 September 2021
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick service, satisfied with product. Would def use again.
Reply from Leisureshopdirect15 September 2021
Dear Anne
Thanks for taking the time to write us a review.We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast delivery, cheaper than another online. Can’t fault them
Reply from Leisureshopdirect15 September 2021
Dear Mr Davies
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, fast delivery, highly recommended
Reply from Leisureshopdirect15 September 2021
Dear Mr Mumton
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPerfect found part wanted easy on web site and must say quick postage to
my door great will buy with these again
Reply from Leisureshopdirect15 September 2021
Dear Mr Windsor
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service
Reply from Leisureshopdirect15 September 2021
Dear Morrell
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood communication throughout, arrived on time… quality service. Great to deal with 👍🏻
Reply from Leisureshopdirect15 September 2021
Dear Mr Skelton
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Verified11 days and still no sign! Normally accept bit of delay but probably have to go away without the items ordered.
Update:
Parcel finally arrived after 14 days from dispatch! Leisureshopdirect did offer to resend but was not required in the end. The delay is totally down to the Royal Mail.
Reply from Leisureshopdirect8 September 2021
Hi Mike
Thank you for the update:)
Please see the latest email I have now just sent you (please check your junk box if not visible in inbox), thanks.
Kind regards Craig
VerifiedFast & efficient. Slightly different design but fits the sink in question. Expensive for what it is but I have no alternative. Definitely recommend company and I would use them again.
Reply from Leisureshopdirect15 September 2021
Dear Mr Barker
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood product range at competitive prices.
Reply from Leisureshopdirect15 September 2021
Dear Adrian
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedNice site for locating spare part, no fuss ordering, received and what was expected.
Reply from Leisureshopdirect15 September 2021
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat product really quick delivery will use again
Reply from Leisureshopdirect15 September 2021
Dear Dawn
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent company- couldn’t ask for better service. Item turned up super quick and when I needed to return it (my mistake not theirs) the processing, communication and refund were admirable. Will definitely try to put some custom their way again.
Reply from Leisureshopdirect15 September 2021
Dear Mr Clark
Thanks for taking the time to write us a review.We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedAs always good service product arrived promptly
Reply from Leisureshopdirect15 September 2021
Dear Barbara
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct arrived on time. Product was as described. Will order again.
Reply from Leisureshopdirect15 September 2021
Dear Mr Taylor
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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