Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,284 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Customer
5 September 2021
Rated 5 out of 5 starsVerified

Hydro Force Kayak - Leisure Shop Direct

Purchased a hydro force kayak from leisure shop direct. Very straight forward purchase, good communication and prompt delivery. Would buy from again.

Reply from Leisureshopdirect15 September 2021

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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mo tucker
4 September 2021
Rated 5 out of 5 starsVerified

Great service exactly as described…

Great service exactly as described brilliant price

Reply from Leisureshopdirect15 September 2021

Dear Tucker

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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malcolm hyde
4 September 2021
Rated 5 out of 5 starsVerified

i ordered the same product twice in…

i ordered the same product twice in error because it was bank holiday weekend my item was posted before my cancelation went through but the leisure shop direct immediatly sent me a free returns label and i was able to return the item for a full refund could not fault them.

Reply from Leisureshopdirect15 September 2021

Dear Mr Hyde

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Lesley Toner
4 September 2021
Rated 5 out of 5 starsVerified

Goods arrived as expected

I’m writing this review to stop emails requesting one! Small order delivered on time. No problems

Reply from Leisureshopdirect15 September 2021

Dear Mr Toner

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr keith hollis
4 September 2021
Rated 5 out of 5 starsVerified

The brackets were the correct ones

The brackets were the correct ones. Delivery 3 days. All ok

Reply from Leisureshopdirect15 September 2021

Dear Mr Hollis

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Barbara
4 September 2021
Rated 5 out of 5 starsVerified

Great service!

The item came quickly, was well packaged and the website was easy to use.

Reply from Leisureshopdirect15 September 2021

Dear Barbara

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Lynne
4 September 2021
Rated 5 out of 5 starsVerified

Excellent Service

I can thoroughly recommend this company. They have a great range of products and their service is second to none.

Reply from Leisureshopdirect15 September 2021

Dear Lynne

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
martin smith
4 September 2021
Rated 5 out of 5 starsVerified

items delivered on time in great…

items delivered on time in great condition thanks

Reply from Leisureshopdirect15 September 2021

Dear Mr Smith

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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David
4 September 2021
Rated 5 out of 5 starsVerified

Prompt delivery at a great price.

Prompt delivery at a great price.

Reply from Leisureshopdirect15 September 2021

Dear David

Thanks for taking the time to write us a review.We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Rachel Taylor
3 September 2021
Rated 5 out of 5 starsVerified

Very fast efficient delivery .

Very fast efficient delivery .

Reply from Leisureshopdirect15 September 2021

Dear Ms Taylor

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Fiona Hynes
3 September 2021
Rated 5 out of 5 starsVerified

Great experience start to finish.

Ordered exactly what I was looking for from the great website, no problems with navigation or payment. Item arrived within a couple of days and the item fits my caravan oven perfectly. I'm very happy with the item and the service. Thank you.

Reply from Leisureshopdirect15 September 2021

Dear Ms Hynes

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Shelley
3 September 2021
Rated 5 out of 5 starsVerified

correct items quickly delivered

correct items quickly delivered

Reply from Leisureshopdirect15 September 2021

Dear Mr Shelley

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
SP
3 September 2021
Rated 5 out of 5 starsVerified

Excellent communication and customer…

Excellent communication and customer service.

Reply from Leisureshopdirect15 September 2021

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Ron Heydon (DJ Ronnie)
3 September 2021
Rated 5 out of 5 starsVerified

Quick and efficient

Quick and efficient

Reply from Leisureshopdirect15 September 2021

Dear Heydon

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sarah Corinne Yeaman
3 September 2021
Rated 5 out of 5 starsVerified

Excellent service and speedy delivery

Excellent service and speedy delivery

Reply from Leisureshopdirect15 September 2021

Dear Yeaman

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John Gosler
3 September 2021
Rated 4 out of 5 starsVerified

Helpful company.

Very well stocked company with attentive service. They are contacting Remis on my behalf to track down an obscure part. I've always found them very helpful in the past.

Reply from Leisureshopdirect3 September 2021

Hi John

I am very sorry to hear this.

Please see the email I have sent you (please check junk mail if not visible inbox)

Thank you

Kind regards Craig

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mum of fussy kids
2 September 2021
Rated 5 out of 5 starsVerified

excellent cool box for a few days…

excellent cool box for a few days camping - kept everything cold - no worries about food going off - or milk being "too warm to drink" for fussy kids - would have lasted only one night without it.

Reply from Leisureshopdirect3 September 2021

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John Sims
2 September 2021
Rated 5 out of 5 starsVerified

Excellent service polite and friendly…

Excellent service polite and friendly staff

Reply from Leisureshopdirect3 September 2021

Dear Mr Sims

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sarah Clissold
2 September 2021
Rated 5 out of 5 starsVerified

Prompt delivery and a fair price

Prompt delivery and a fair price

Reply from Leisureshopdirect3 September 2021

Dear Ms Clissold

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Teresa Lee
2 September 2021
Rated 5 out of 5 starsVerified

Excellent Service fast delivery.online…

Excellent Service fast delivery.online chat really helpful and answered all my annoying questions . Would definitely recommend.

Reply from Leisureshopdirect3 September 2021

Dear Ms Lee

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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