TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedGreat service
Reply from Leisureshopdirect12 August 2021
Dear Steven
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedDelivered on time great product
Reply from Leisureshopdirect12 August 2021
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service. Great breadth of items. Even when I got an item wrong, they forgave me and sent me a replacement. Highly recommended.
Reply from Leisureshopdirect12 August 2021
Dear Conor
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered Sunday, delivered Monday. Cannot say fairer than that. Item was exactly as ordered, suitably (but not over) packaged with excellent communication throughout. Will definitely use again.
Reply from Leisureshopdirect12 August 2021
Dear Pat
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedPerfect replacement part and fast delivery
Reply from Leisureshopdirect12 August 2021
Dear Bill
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service thanks very much. Jo
Reply from Leisureshopdirect12 August 2021
Dear Mr Dale
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedDelivered within time scale. Communication was excellent, knew exactly where my parcel was. Item was a very good price. Was able to change delivery date with the couriers. Arrived and packaging was in good order. Item was as described. Very happy with the service received from both leisure shop and DPD couriers.
Reply from Leisureshopdirect12 August 2021
Dear Ms Jones
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
I have ordered from this company twice now. I have had issues with my deliveries, however they as a business have in my opinion done all that they could to rectify issues as quickly as they could. 4 stars feels a bit generous but 3 a bit miserable. Would happily use again in the future, hopefully without any issues.
Reply from Leisureshopdirect19 August 2021
Hi there
I am so sorry about this!!
Please see the email I have now sent you, please check your junk box if not visible in your inbox
Thank you, kind regards Craig
VerifiedOnly place I could find for spares.
Quick dispatch and fair price
Reply from Leisureshopdirect12 August 2021
Dear Harold
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery please with purchase and excellent delivery service
Reply from Leisureshopdirect12 August 2021
Dear Mr Benson
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick service, good prices. Ordered a replacement fridge door bin, same part number but different shape when it arrived ( not necessarily leisure shops fault ) it still fitted though so Ok. Also bought a new jockey wheel advertised as 170mm diameter - it turns out this is the tyre diameter not the wheel itself so this item no good for me, a bit more detail re dimensions would be helpful. Overall good though and would use again.
Reply from Leisureshopdirect12 August 2021
Dear Crafts
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick, easy ordering online with delivery 2 days before expected and on a Sunday! Unfortunately we haven’t been able to erect/check the tent as the weather has been so bad.
Reply from Leisureshopdirect12 August 2021
Dear Pippa
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast ordering and delivery will use again
Reply from Leisureshopdirect12 August 2021
Dear Mr Coates
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service. The item didn't fix my problem returned and refunded within 5 days.
Reply from Leisureshopdirect12 August 2021
Dear Mr Kent
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedAlways spot on with parts and delivery.
Reply from Leisureshopdirect12 August 2021
Dear Korova
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedE-mailed Leisure shop direct enquiring if the rollers listed were compatable with the motor mover, got back to me the next day to confirm they were suitable. ordered the parts and they arrived as suggested when i ordered.
Reply from Leisureshopdirect12 August 2021
Dear James
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good service arrived on time. As described.
Reply from Leisureshopdirect6 August 2021
Dear Mr Maynard
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service fast delivery 5 🌟 👌
Reply from Leisureshopdirect6 August 2021
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedBrilliant service
Reply from Leisureshopdirect6 August 2021
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedNice item but received item is not the same as what was advertised. Ordering and delivery were perfectly fine but will be contacting when I return from my break to discuss advert versus actual item received. I did ask several questions prior to purchase but yet to receive reply to those too. Have used previously with no issue and will continue to use.
Reply from Leisureshopdirect6 August 2021
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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