Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Dave P Cornwall
12 June 2026
Rated 5 out of 5 starsVerified

Was easy to order and great price

Was easy to order and great price

Date of experience: 11 June 2026

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Steam Bob
12 June 2026
Rated 5 out of 5 starsVerified

Part so easy to find on the site.

Part so easy to find on the site.

Date of experience: 12 June 2026

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Mr Highfield
12 June 2026
Rated 5 out of 5 starsVerified

Purchasing air fryer

All the information is clear and concise and it is so easy to order

Date of experience: 12 June 2026

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Mr Alexander Ramage
12 June 2026
Rated 5 out of 5 starsVerified

Great website for all caravaning spares…

Great website for all caravaning spares and accessories at equally brilliant prices. Easy ordering process and fast delivery. Well done Leisureshopdirect.

Date of experience: 5 June 2026

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philip postlethwaite
12 June 2026
Rated 5 out of 5 starsVerified

Great easy to find products no fuss at…

Great easy to find products no fuss at checkout.

Date of experience: 12 June 2026

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Mrs E A Jones
12 June 2026
Rated 4 out of 5 starsVerified

Website was not that intuitive

Website was not that intuitive and payment system was clunky. However, I have used this company before and had fast delivery and a good price.

Date of experience: 11 June 2026

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David
11 June 2026
Rated 4 out of 5 starsVerified

Making my first order online took a bit…

Making my first order online took a bit of time, but got there eventually.

Date of experience: 7 June 2026

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Ian
11 June 2026
Rated 5 out of 5 starsVerified

Excellent service as usual

Excellent service as usual. The spare part for my motorhome fridge was easily located on the website and ordered online.
Delivered 2 days later as promised!

Date of experience: 3 June 2026

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Iain G
10 June 2026
Rated 5 out of 5 starsVerified

Great site

Great site - got exactly what I want for my motorhome!

Date of experience: 10 June 2026

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customer
10 June 2026
Rated 5 out of 5 starsVerified

Outstanding customer service

Outstanding customer service. Quick deliveryb and great communication. I'll certainly return.

Date of experience: 3 June 2026

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John
10 June 2026
Rated 5 out of 5 starsVerified

Great retailer

Good site to navigate, eaxy purchase items. Have used many times before.

Date of experience: 10 June 2026

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Eddie Caulfield
10 June 2026
Rated 4 out of 5 starsVerified

Easy to find products and order.

Easy to find products and order.

Date of experience: 10 June 2026

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Karen
10 June 2026
Rated 5 out of 5 starsVerified

Very pleased with the service

The web site was nice and easy to get around the whole experience was excellent.
They had the item I needed even bigger factor it was reasonably priced and was delivered within
48hours will be going back for a few items I need

Date of experience: 2 June 2026

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Nigel
9 June 2026
Rated 5 out of 5 starsVerified

Nice smooth transaction

Nice smooth transaction, hopefully these hinges will do the job.
A drawing showing the full dimensions would be a help to ensure they are what is required.

Date of experience: 9 June 2026

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Keith Thomas
9 June 2026
Rated 5 out of 5 starsVerified

Easy website even for a 77yr old

Easy website even for a 77yr old

Date of experience: 9 June 2026

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Jeremy
9 June 2026
Rated 5 out of 5 starsVerified

it remembered my order history from 8…

it remembered my order history from 8 yrs ago

Date of experience: 9 June 2026

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ImDj
9 June 2026
Rated 5 out of 5 starsVerified

I was able to purchase parts that are…

I was able to purchase parts that are unavailable in Japan.

Thank you.

Date of experience: 9 June 2026

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