Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Ian Parkinson
25 May 2021
Rated 5 out of 5 starsVerified

excellent service

Good service in answering a question about the product prior to placing an order. The item was well packed and arrived within a couple of days.

Reply from Leisureshopdirect4 June 2021

Dear Mr Parkinson

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Derek Thomas
25 May 2021
Rated 5 out of 5 starsVerified

Excellent

Excellent service and very helpfull

Reply from Leisureshopdirect4 June 2021

Dear Mr Thomas

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Tania
25 May 2021
Rated 5 out of 5 stars

Vango Dune beach chair

Ordered Vango Dune beach chair. Very good quality.

Reply from Leisureshopdirect4 June 2021

Dear Tania

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Steve Goacher
25 May 2021
Rated 5 out of 5 starsVerified

Item delivered on time and was…

Item delivered on time and was well-packaged. Would use this company again.

Reply from Leisureshopdirect4 June 2021

Dear Goacher

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
R Hill
25 May 2021
Rated 5 out of 5 starsVerified

Perfect

Picked an item after good info on website.
Fair price.
Good website.
Ordered.
Plenty info on status of order & delivery. Delivered the following day.
Can’t ask for anymore.
Thanks.

Reply from Leisureshopdirect4 June 2021

Dear Hill

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Craig Matthews
24 May 2021
Rated 5 out of 5 stars

Thank you

Thank you for sorting my order out. Personal, honest service. Well done.

Reply from Leisureshopdirect4 June 2021

Dear Mr Matthews

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Craig
24 May 2021
Rated 5 out of 5 starsVerified

Vango camping table

Good service. 👍

Reply from Leisureshopdirect4 June 2021

Dear Craig

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Thomas
24 May 2021
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery. Good item

Reply from Leisureshopdirect4 June 2021

Dear Thomas

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Antony Pickett
24 May 2021
Rated 5 out of 5 starsVerified

Great service and quite Delivery…

Great service and quite Delivery definitely recommend

Reply from Leisureshopdirect4 June 2021

Dear Mr Pickett

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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S Blewitt
24 May 2021
Rated 5 out of 5 starsVerified

delivery service

very good service

Reply from Leisureshopdirect4 June 2021

Dear Blewitt

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Tackleberry
24 May 2021
Rated 5 out of 5 starsVerified

great price and very quick delivery

great price and very quick delivery
would buy from Leisure Shop Direct

Reply from Leisureshopdirect4 June 2021

Dear Tackleberry

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Pam K
24 May 2021
Rated 5 out of 5 starsVerified

Bought parts to repair my Winnebago…

Bought parts to repair my Winnebago Navion’s Dometic Midi Heki skylight. Parts are near impossible to find in the USA, but Leisureshopdirect had them to me in less than 2 weeks. Better to repair than replace!

Reply from Leisureshopdirect4 June 2021

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
customer
24 May 2021
Rated 5 out of 5 starsVerified

Couldn't fault the service.The price…

Couldn't fault the service.The price was good and was delivered the next day.

Reply from Leisureshopdirect4 June 2021

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Rhys Highland
24 May 2021
Rated 4 out of 5 starsVerified

Good shop lots of variety

Good shop lots of variety

Reply from Leisureshopdirect24 May 2021

Dear Rhys Highland

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Jagger
23 May 2021
Rated 5 out of 5 starsVerified

Probably the best online buying experience I;ve had in twenty years.

In contrast to one of their main competitors Leisureshopdirect are one of the best online buying services I've ever used. When I needed to phone up to check delivery times the phone was answered within 10 seconds, as opposed to 25 minutes from their competitor. All my deliveries have arrived within two days or overnight, as opposed to never turning up and no contact from the other supplier, and everything was present and correct at a great price. I cannot recommend them enough and am now a serial repeat customer. Well done guys, you restored my faith in online buying after that confidence was totally destroyed by your competitor. I'll be back without a doubt. Graham.

Reply from Leisureshopdirect24 May 2021

Dear Jagger

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Gafney
23 May 2021
Rated 5 out of 5 stars

After I had initial order queries which…

After I had initial order queries which were quickly resolved by Craig. I received all items ordered rapidly and on time. Thanks Leisuredirect and in particular Craig for good customer service in these busy times

Reply from Leisureshopdirect24 May 2021

Dear Gafney

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
karen gyles
22 May 2021
Rated 5 out of 5 starsVerified

Great

Thankyou very quick delivery

Reply from Leisureshopdirect24 May 2021

Dear Gyles

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Tunnew
22 May 2021
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect24 May 2021

Dear Turnnew

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Peter Jackson
21 May 2021
Rated 5 out of 5 starsVerified

Avtex TV purchased

My order was dealt with promptly and efficiently. The item arrived as ordered well packed and on time.Many thanks

Reply from Leisureshopdirect24 May 2021

Dear Mr Jackson

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Pat
21 May 2021
Rated 5 out of 5 starsVerified

Good pricing

Good pricing, very prompt delivery and free delivery! Plus a rebate scheme, will use them again.

Reply from Leisureshopdirect24 May 2021

Dear Pat

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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