Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedThe correct part was easy to find on the web site, reasonably priced and delivered promptly. Thank you
Reply from Leisureshopdirect20 May 2021
Dear Amanda
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and next day delivery
Reply from Leisureshopdirect20 May 2021
Mr Healey
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent customer service. The person that I spoke to went to the section where the part was kept to check it was actually instock as it was the last one. He then took it to the dispatch area and i ordered it online as we were speaking to make sure it was posted that afternoon.
The part arrived safely the next day.
Reply from Leisureshopdirect20 May 2021
Mr Calder
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered a door restraint for our static caravan. Haven't travelled to fit it yet but it looks ok.
Pleased with the fast delivery.
Reply from Leisureshopdirect20 May 2021
Dear Ms Askew
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and kept updated with all shipping information.
Read this review on TrustpilotVerifiedQuick and easy to order, good delivery time would recommend this company
Reply from Leisureshopdirect20 May 2021
Dear Cynthia
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service good communication keeping me updated on progress of order. Will definitely use again.
Reply from Leisureshopdirect20 May 2021
Dear Mr Perkins
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered a thetford 365 porta potti and chemicals for our camping trip.Excellent buy.Very prompt delivery,came within a couple of days.Found the price to be the best on the net.Will definately use LEISURESHOPDIRECT again.Thankyou.
Reply from Leisureshopdirect20 May 2021
Mr Samson
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery
Reply from Leisureshopdirect20 May 2021
Mrs Norris
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSmooth transaction, fast delivery. Highly recommended.
Many thanks
Reply from Leisureshopdirect20 May 2021
Dear Mr Banner,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service. Quick standard delivery. Perfect
Reply from Leisureshopdirect20 May 2021
Dear Mr Thorne
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery speedy delivery, good price compared to other retailers
Reply from Leisureshopdirect20 May 2021
Dear Ms Johnson
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedJust the job. Arrived in good time.
Reply from Leisureshopdirect20 May 2021
Dear John
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat company to deal with, they know exactly what stock is available or when they can get what you need. Highly recommend
Reply from Leisureshopdirect20 May 2021
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasily accessed web site, sensible prices and the items I ordered were delivered exactly as advised. Will definitely use Leisure Shop Direct again.
Highly recommended. .
Reply from Leisureshopdirect20 May 2021
Mr Westley
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
I placed an online order and through no fault of Leisureshop the product has been delayed. They emailed me with an alternative solution and offered a refund which I accepted. The refund was issued minutes after requesting it. Fantastic customer service and will definitely be shopping here again.
Reply from Leisureshopdirect20 May 2021
Dear Mr Ballantyne
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFantastic service. Was quoted up to 3 months to get the part from the Australian distributor. Arrived in 10 days from Leisureshop.
Reply from Leisureshopdirect20 May 2021
Dear Mr Innes
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick delivery, item as described, not a bad price
Reply from Leisureshopdirect20 May 2021
Dear Steve
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat serive parcel arrived pn time definitely use again thanks
Reply from Leisureshopdirect20 May 2021
Dear Mr Agutters
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Verified3 small blind components ordered and delivered promptly. Thanks.
Reply from Leisureshopdirect13 May 2021
Hi Sir, please see the email I have now sent you (please check your junk box if not visible in inbox), kind regards Craig
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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