TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedVery quick turn around and arrived on the day as promised....
Reply from Leisureshopdirect27 November 2020
Dear Mr Steel,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedRequired rectification probe for my Truma water heater.
Two points.
1, They had it in stock
2. Despatched promptly.
Not the lowest price on the block but I don’t mind paying more for a part to any company to have workable stock levels. Sadly the latter point is something in the past now. I recommend this supplier.
Reply from Leisureshopdirect27 November 2020
Dear Mr Bruce,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedLooking for a speedy replacement for our old calor gas heater for conservatory, many sites online only had limited stock, but found what I wanted on this site. I ordered late on a Friday, the heater was delivered on Tuesday, for free! Fantastic service. Moving on to the heater itself, we had had a ‘Provence’ for many, many years, but was looking for something slightly more compact. Chose a ‘Manhattan’ and really pleased with it. It’s compact, and yet still takes a 15kg bottle. The heater was very easy to assemble, and came with a regulator already fitted. Really happy with product and service from this site.
Reply from Leisureshopdirect27 November 2020
Dear Astrid ,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to use website, checkout, good stock availability and reasonable prices.
Reply from Leisureshopdirect25 August 2023
Dear Jerry,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedcorrect item and quick deliveery
Reply from Leisureshopdirect27 November 2020
Dear Louise,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedJust check delivery times, as some products have long lead times direct from supplier
Read this review on TrustpilotVerifiedVery fast delivery
Reply from Leisureshopdirect27 November 2020
Dear Mr Huckstepp,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedall good thanks
Reply from Leisureshopdirect27 November 2020
Dear Mr Barnard,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem exactly as described
Reply from Leisureshopdirect27 November 2020
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedCannot fault Leisureshop Direct. Prompt despatch of products. Dealt with customer service regarding a faulty product and replacement was received the following day. Great customer service.
Reply from Leisureshopdirect20 November 2020
Dear Shelley,
Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedUsed Leasureshop direct as was let down by another company who took my money but couldn't get hold of the part leasureshop direct had it in stock & shipped next day.
Reply from Leisureshopdirect20 November 2020
Dear Mr Tait,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Verifiedexcellent company - quick delivery and arrived when they said it would! process straightforward from beginning to end - would recommend!
Reply from Leisureshopdirect20 November 2020
Dear Sue,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Verifiedrottle funtion thank
Reply from Leisureshopdirect20 November 2020
Dear Paul,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI have used l/s direct several times so it’s my go to first site . They usually don’t let me down with either stock or price . Would definitely recommend
Reply from Leisureshopdirect20 November 2020
Dear Mr Barron,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedAlways good service and value from Leisureshopdirect.
Reply from Leisureshopdirect20 November 2020
Dear Mr Greenhalgh,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service. Items delivered in under 24hrs!
Reply from Leisureshopdirect20 November 2020
Dear Mr Allard,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFirst time customer. I have had a very good experience from ordering to receiving my stove. My only gripe is that I was expecting an email to tell me when to expect the stove but didn’t actually receive one. Fortunately I was in to take delivery so didn’t matter a bit. The stove was well packaged, and I am very happy with the look. Had it working the other evening and it was lovely.
Reply from Leisureshopdirect20 November 2020
Dear Janice,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery happy with the severs. site easy to use quick delivery.
Reply from Leisureshopdirect20 November 2020
Dear Mr Riordan,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service. When I received my caravan cover, I found one of the zips broken, I contacted Leisureshop direct and they immediately dispatched a replacement and collected the faulty item. I was so impressed with the service I emailed them to thank them. It makes a change to receive that level of especially in the present climate
Reply from Leisureshopdirect20 November 2020
Dear Mr Judge,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service.
Cover exactly as advertised, very pleased
Reply from Leisureshopdirect20 November 2020
Dear EJ,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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