Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

NicWirral, GB
9 December 2020
Rated 5 out of 5 starsVerified

Fast delivery and cheapest price, what more can you ask?

Cheapest price we could find for a Thule G2 Elite standard bike rack. Fast delivery as well via courier for large package.

Reply from Leisureshopdirect11 December 2020

Dear Nic,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Robin Shapland
3 December 2020
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, customer services very helpful when I entered the wrong email.
They were very quick to resolve the situation

Products all as described with very prompt delivery

Reply from Leisureshopdirect4 December 2020

Dear Mr Shapland,

Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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julian morgan
2 December 2020
Rated 5 out of 5 starsVerified

great products .

very fast delivery great product and so many items for sale , defo going to use them again .

Reply from Leisureshopdirect4 December 2020

Dear Mr Morgan,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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RH
2 December 2020
Rated 5 out of 5 starsVerified

great choice

Very quick delivery and great choice of products.

Reply from Leisureshopdirect4 December 2020

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Samual David Gilmour
2 December 2020
Rated 5 out of 5 starsVerified

Very good service and i am very pleased…

Very good service and i am very pleased with the cover

Reply from Leisureshopdirect4 December 2020

Dear Mr Gilmour,

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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peter standring
2 December 2020
Rated 5 out of 5 starsVerified

very good service and good price

very good service and good price

Reply from Leisureshopdirect4 December 2020

Dear Mr Standring,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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C Smith
2 December 2020
Rated 5 out of 5 starsVerified

Excellent service

Excellent service. No issues

Reply from Leisureshopdirect4 December 2020

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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MATTHEW
2 December 2020
Rated 5 out of 5 starsVerified

Really excellent service and speedy…

Really excellent service and speedy dispatch.

I was let down by another supplier of roof lights for my motorhome. The staff at Leisure shop direct were able to quickly confirm that they had what I needed in stock and I received it 2 days later so the fitter I had booked had them in time.

How nice to deal with someone so responsive and helpful.

Reply from Leisureshopdirect4 December 2020

Dear Matthew,

Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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John Wood
2 December 2020
Rated 5 out of 5 starsVerified

Good value and service

Website was clear and easy to use and the item received was as the description. Competitive price and very fast delivery resulted in a satisfied customer. Not able to review the awning until we use it, but everything was included and the initial quality appears very good.

Reply from Leisureshopdirect4 December 2020

Dear Mr Wood,

We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Graham Goodwill
2 December 2020
Rated 5 out of 5 starsVerified

The service was very good and my order…

The service was very good and my order arrived promptly on the day that you said that it would

Reply from Leisureshopdirect4 December 2020

Dear Mr Goodwill,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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TERRY HUNTER
2 December 2020
Rated 5 out of 5 starsVerified

My order arrived on exact day as stated…

My order arrived on exact day as stated by leisureshop. Uk to ireland. Excellent service. They will be first port of call for any products they supply that i requure.

Reply from Leisureshopdirect4 December 2020

Dear Terry,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

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Mr. T. Power
2 December 2020
Rated 5 out of 5 starsVerified

Smooth transaction

Smooth transaction. Highly recommended.

Reply from Leisureshopdirect4 December 2020

Dear Mr Power,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Katie D
2 December 2020
Rated 4 out of 5 starsVerified

Very good customer service

Initial trouble with delivery was sorted out quickly by Leisure Direct and correct purchase came a few days later. Very happy with product.

Reply from Leisureshopdirect25 August 2023

Dear Katie,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Anthony
2 December 2020
Rated 5 out of 5 starsVerified

Both orders have been delivered within…orders

Both orders have been delivered within the delivery dates

Reply from Leisureshopdirect4 December 2020

Dear Anthony,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Chris
2 December 2020
Rated 5 out of 5 starsVerified

Good service - highly recommended

Good price, received within a few days. Turnbuckle plastic screws / catches identical to original and fitted well to existing motorhome vents. Replaced both - one had broken due to age.

Reply from Leisureshopdirect4 December 2020

Dear Chris,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Jason Lang
2 December 2020
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect4 December 2020

Dear Mr Lang,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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John M
2 December 2020
Rated 4 out of 5 starsVerified

New Keys

Ordered a key, it was delivered outside the UK.
I would use this company again.

Reply from Leisureshopdirect4 December 2020

Dear John,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Matt
2 December 2020
Rated 5 out of 5 starsVerified

Great price

Great price, product and service

Reply from Leisureshopdirect4 December 2020

Dear Matt,

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Grainne McWeeney
2 December 2020
Rated 5 out of 5 starsVerified

Product arrived promptly

Product arrived promptly

Reply from Leisureshopdirect4 December 2020

Dear Grainne,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Michael
27 November 2020
Rated 5 out of 5 starsVerified

Part was exactly as described and…

Part was exactly as described and fitted perfectly and arrived promptly.

Reply from Leisureshopdirect4 December 2020

Dear Michael,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot