Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Wendy Records
27 November 2020
Rated 5 out of 5 stars

Excellent service

The Alde heating unit in our caravan failed, so ordered a replacement from Leisureshop. I was kept updated with the progress of my order, and was delivered next day before 12pm. Excellent service!

Reply from Leisureshopdirect27 November 2020

Dear Wendy,

We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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David Wilson
26 November 2020
Rated 5 out of 5 stars

I ordered a shower rose for my sister's…

I ordered a shower rose for my sister's van from the UK and I live in Australia and it near beat me home that day. Not bad for people that eat cold pies n drink hot beer!

Reply from Leisureshopdirect27 November 2020

Dear Mr Wilson,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Happy Chap
26 November 2020
Rated 4 out of 5 starsVerified

Incorrect part was selected

After incorrect part was selected, return postage was prepaid & correct part was resent very promptly.
Returns team kept me informed of progress, no extra cost involved, all ended well.

Reply from Leisureshopdirect27 November 2020

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Kathleen Gibson
26 November 2020
Rated 5 out of 5 starsVerified

Very efficient and prompt service…

Very efficient and prompt service delighted with goods.

Reply from Leisureshopdirect27 November 2020

Dear Kathleen,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Derek Gray
25 November 2020
Rated 5 out of 5 starsVerified

happy with item & delivery

happy with item & delivery

Reply from Leisureshopdirect27 November 2020

Dear Mr Gray,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mrs X
25 November 2020
Rated 5 out of 5 starsVerified

Excellent recliner chair at a very good…

Excellent recliner chair at a very good price. Service was excellent.

Reply from Leisureshopdirect27 November 2020

Dear Mrs X,

Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Caz
25 November 2020
Rated 5 out of 5 starsVerified

Fast and comprehensive service

Fast and comprehensive service - thank you

Reply from Leisureshopdirect27 November 2020

Dear Caz,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Keith Parrott
25 November 2020
Rated 5 out of 5 starsVerified

Great service

Great service

Reply from Leisureshopdirect27 November 2020

Dear Mr Parrott,

Thanks for the great review . The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Kevin Barnett
25 November 2020
Rated 5 out of 5 starsVerified

Easy to order and quick delivery

Easy to order and quick delivery. Only bad point is the items where posted in a large Jiffy bag and could have become damaged luckily they weren’t.

Reply from Leisureshopdirect27 November 2020

Dear Mr Barnett,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Terence Day
25 November 2020
Rated 5 out of 5 starsVerified

Excellent service provided it was quick…

Excellent service provided it was quick and informed of delivery throughout and will be using again.

Reply from Leisureshopdirect27 November 2020

Dear Mr Day,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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V Cox
25 November 2020
Rated 5 out of 5 starsVerified

Always Very helpful and quick in…

Always Very helpful and quick in delivery. 5 stars.

Reply from Leisureshopdirect27 November 2020

Dear Mr Cox,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

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Mr Hutcheon
25 November 2020
Rated 5 out of 5 starsVerified

Excellent,just what we needed.Fast…

Excellent,just what we needed.Fast delivery.Would use again,thanks

Reply from Leisureshopdirect27 November 2020

Dear Mr Hutcheon,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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B Turner
25 November 2020
Rated 4 out of 5 starsVerified

Genuine Part

No problem with the item, is was a genuine Thetford door seal, thought the delivery cost was a bit steep!

Reply from Leisureshopdirect25 August 2023

Dear B Turner,

It is great to hear you had a good experience with your order with us. We are glad you noticed that we only sell genuine parts and accessories on our website. Thanks for the review and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Sandra Shelton
25 November 2020
Rated 5 out of 5 starsVerified

first class service

first class service

Reply from Leisureshopdirect27 November 2020

Dear Sandra,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Jason James McFarlane
25 November 2020
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect27 November 2020

Dear Mr McFarlane,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Lt

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SmiffyB
25 November 2020
Rated 5 out of 5 starsVerified

Great price

Great price, quick delivery and service from the staff.

Reply from Leisureshopdirect27 November 2020

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Green Westy
25 November 2020
Rated 5 out of 5 starsVerified

Very quick and efficient service

Very quick and efficient service. Cover seems to be very good quality

Reply from Leisureshopdirect27 November 2020

Dear Mr Westy,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr Carter
25 November 2020
Rated 5 out of 5 starsVerified

All aspects of the order was excellent…

All aspects of the order was excellent - delivery and product.

Reply from Leisureshopdirect27 November 2020

Dear Mr Carter,

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mrs Barlow
25 November 2020
Rated 4 out of 5 starsVerified

didnt receive any email regarding my…

didnt receive any email regarding my order

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Dale Robertson
25 November 2020
Rated 5 out of 5 starsVerified

Arrived on time and

Arrived on time and, not to expensive and a good fit.

Reply from Leisureshopdirect27 November 2020

Dear Dale,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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