ANTHONY HANKINSON
27 October 2020
27 October 2020
Better service when store get back to normal
We have just had an email refunding my items in full.
my faith is restored now. approx 2 hours after me posting my first review
Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 8 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
We have just had an email refunding my items in full.
my faith is restored now. approx 2 hours after me posting my first review
I purchased some goods for my caravan from this company and received them on time, in fact earlier than expected.
Very happy with the service and quality of the products.
I will purchase again from this company.
Very happy indeed.
Reply from Leisureshopdirect30 October 2020
Dear Mr Watson,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedItems were despatched quickly and I was kept informed at all stages of their progress. Items were exactly what I was expecting. very pleased.
Reply from Leisureshopdirect30 October 2020
Dear Mr and Mrs Gibson,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, delivery arrived next day. Would use web site again for any other items i may require
Reply from Leisureshopdirect23 October 2020
Dear Mr Pike,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, delivered quickly and no hassle.
Reply from Leisureshopdirect23 October 2020
Dear Dave,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedThe service was efficient my wing mirror covers were just as described. i will definitely use them again
Reply from Leisureshopdirect23 October 2020
Dear Mr Allen,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
Customer Services
Leisureshopdirect Ltd
Verifiedno problems, goods 'as ordered' & as advertised. price comparable with other suppliers and less then many. My second purchase from LSDirect and would buy from them again.
Reply from Leisureshopdirect23 October 2020
Dear Mr Suddick,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
VerifiedExcellent service arrived really quickly after I ordered, will definitely use them again.
Reply from Leisureshopdirect23 October 2020
Dear John,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered parts from Spain and they arrived with no problems at all
Reply from Leisureshopdirect23 October 2020
Dear Lesley,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedTop quality service, the correct parts arrived on time and undamaged.
Reply from Leisureshopdirect23 October 2020
Dear Mr Bell,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood product. Arrived on time
Reply from Leisureshopdirect23 October 2020
Dear Mr Begg,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedparts delivered on time. Good quality. No issues!
Reply from Leisureshopdirect23 October 2020
Dear Andrew,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct seems very good and arrived incredibly quickly
Reply from Leisureshopdirect23 October 2020
Dear Mr Challinor,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service
Reply from Leisureshopdirect23 October 2020
Dear Phil,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery easy to use website, got loads of goodies for your caravan
Very easy to order & delivery was very quick
Recommend
Reply from Leisureshopdirect23 October 2020
Dear Mr Thomason,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service Goods as described ,very quick delivery will definitely be using again.
Reply from Leisureshopdirect23 October 2020
Dear Marc,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service.
Reply from Leisureshopdirect23 October 2020
Dear Mr Mottershead,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedGood prices fast delivery packed well
Reply from Leisureshopdirect23 October 2020
Dear Mr Trim,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedBought some quality roof light seal by the metre, kept in stock so no delay and quick service.
Reply from Leisureshopdirect23 October 2020
Dear Mr Yule,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedBrilliant service
Reply from Leisureshopdirect23 October 2020
Dear Wendy,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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