TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedBought some quality roof light seal by the metre, kept in stock so no delay and quick service.
Reply from Leisureshopdirect23 October 2020
Dear Mr Yule,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedBrilliant service
Reply from Leisureshopdirect23 October 2020
Dear Wendy,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedProvided the goods I wanted at sensible prices and in double-quick time.
Reply from Leisureshopdirect23 October 2020
Dear Richard,
Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdering was easy and delivery was very quick. Product great.
Reply from Leisureshopdirect23 October 2020
Dear Cherrett,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExecellent service
Reply from Leisureshopdirect23 October 2020
Dear Mr Lawley,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedLeisure shop direct gave an excellent service the goods arrived quickly and correspondence kept me informed. With the current Covid pandemic and not being able to collect goods they arrived as promised. Highly recommend.
Reply from Leisureshopdirect23 October 2020
Dear Annie,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOne item ordered in the morning - delivered lunchtime next day.
Brilliant service - thank you.
Reply from Leisureshopdirect23 October 2020
Dear Helen,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI had a few issues with the website saying my password was wrong so they resent another one that didn't work after some email exchanges it said there was a issue with delivery address whilst all this was going on my parcel just arrived.... So all in all I got what I ordered just shame about the need for the email exchange really, Other than that I think 4 stars is fair.
Reply from Leisureshopdirect2 November 2020
Hi,
We are really sorry for the issues you had with logging into the website. Now that this is resolved, we hope your next purchase will result in a seamless experience! Many thanks again for your order.
Customer Services
Leisureshopdirect Ltd
VerifiedIt’s like the saying goes... it dose exactly what it says on the tin ! The website is easy enough to navigate and the range of stock is vast. I found the exact item I wanted in the colour that I wanted. (Not found any other seller!) Very pleased indeed, delivery was fast, item just as expected, I will be a returning customer in future and I 100% recommend them.
Reply from Leisureshopdirect23 October 2020
Dear Ice,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedVery pleased with my purchase it arrived before due date would recomend
Reply from Leisureshopdirect23 October 2020
Dear Pauline,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service I ordered wrong thing they refunded straight away and sent new item out
Reply from Leisureshopdirect23 October 2020
Dear Wendy,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct as expected and good value. Only criticism is the lack of update communications regarding dispatch and delivery.
Reply from Leisureshopdirect2 November 2020
Hi,
We are sorry that this wasn't a completely positive experience for you. We are looking into these issues to ensure the communications are better on your next order. Thanks again for your business.
Regards,
Customer Services
Leisureshopdirect Ltd
VerifiedSpeedy service, and great communication. Unfortunately part of our order was missing, but was very quickly despatched when I notified them.
Reply from Leisureshopdirect23 October 2020
Dear David,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service the item was delivered within 2 days I would recommend this company
Reply from Leisureshopdirect23 October 2020
Dear Richardson,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedNew Thetford submersible pump arrived when promised, fitted it the next day and is now working perfectly.
Reply from Leisureshopdirect23 October 2020
Dear George,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedStraightforward ordering and delivery process. Competitive price for the item compared to other suppliers. Item delivered promptly and in good condition.
Reply from Leisureshopdirect23 October 2020
Dear Mr Clarke,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
VerifiedFast and efficient service
Reply from Leisureshopdirect23 October 2020
Dear Stephen,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
I needed a water filter for my caravan in time for an unexpected trip. Found the item easily on the efficient website, at a good price and with an express delivery option that exactly met my schedule. And - best of all - it arrived when promised.
Reply from Leisureshopdirect23 October 2020
Dear Mr Clare,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast and efficient service with a good product.
Reply from Leisureshopdirect23 October 2020
Dear Brian,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedAlthough I have not had a chance to use the product as yet, it arrived very quickly and looks exactly like the item I wanted, with quality to match.
Reply from Leisureshopdirect23 October 2020
Dear David,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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