Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Paul
27 June 2019
Rated 5 out of 5 starsVerified

First class service and great they use…

First class service and great they use the royal mail

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Brian MCKINLAY
27 June 2019
Rated 5 out of 5 starsVerified

Great Service and quick delivery to…

Great Service and quick delivery to Australia

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Jane
26 June 2019
Rated 5 out of 5 starsVerified

Exactly what we needed for the heat in…

Exactly what we needed for the heat in southern France. Works well.

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TjSimon Crane
26 June 2019
Rated 5 out of 5 starsVerified

I had questions to ask on the new…

I had questions to ask on the new controller made by Alde,they then sent me a link,helpful and informative, Thanks

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Peter Heath
26 June 2019
Rated 5 out of 5 starsVerified

Had the parts I required in stock and…

Had the parts I required in stock and delivered them quickly

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Geoff
26 June 2019
Rated 5 out of 5 starsVerified

Straightforward and fast

Ordering process was straightforward, product arrived quickly and efficiently. Can't ask for anything more than that.

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Zebulon Solutions
26 June 2019
Rated 4 out of 5 starsVerified

I needed a part expedited to the USA…

I needed a part expedited to the USA and this was accomplished! It took a couple of days to nail down the payment of CC but as soon as that was completed the part shipped and arrived in 4 days.

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william irwin
26 June 2019
Rated 4 out of 5 starsVerified

Fast delivery and the correct part

Fast delivery and the correct part. only place I could part so had to pay the price. Still fixed the problem

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Stuart Gill
26 June 2019
Rated 5 out of 5 starsVerified

The service from leisure shop direct was excellent.

The service from leisure shop direct was excellent. I needed a camping gaz adaptor and pigtail for a trip to France in case I ran out of the Uk calor gas. The delivery arrived quickly, however I couldn't get them to connect together. I returned them and they sent replacements very quickly ( already pre connected ) . I couldn't have asked for better service and I would happily order from them again.

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Geoff M
25 June 2019
Rated 5 out of 5 starsVerified

Excellent

Excellent product, excellent service and excellent price.
Will definitely use again.

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Kevin Hindley
25 June 2019
Rated 5 out of 5 starsVerified

On Standard

On Standard. Very Fast Compared With Others,Product As Described. Excellent

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Paul
21 June 2019
Rated 5 out of 5 starsVerified

very prompt delivery

very prompt delivery. best price. look like they do plenty of good products. will look to them first next time I need any more camping stuff.

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Rev Graham Coles
21 June 2019
Rated 5 out of 5 starsVerified

The product is exactly as advertised…

The product is exactly as advertised and just what I required. It was delivered very speedily. Thank you.

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Mr Harry Crompton
21 June 2019
Rated 4 out of 5 starsVerified

postage goods is no 1 the only problem is…

goods is no 1 the only problem is postage to expensive.

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ian wright
20 June 2019
Rated 5 out of 5 starsVerified

PROMPT SERVICE ARRIVED 1 DAY EARLIER…

PROMPT SERVICE ARRIVED 1 DAY EARLIER THAN EXPECTED

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