Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Stuart Clements
12 June 2019
Rated 4 out of 5 starsVerified

Did what it said on the tin and did it…

Did what it said on the tin and did it efficiently.

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Anthony Da silva
12 June 2019
Rated 5 out of 5 starsVerified

Très bon vendeur sérieux et rapide.

Très bon vendeur sérieux et rapide.

Date of experience: 12 June 2019

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LESLIE HEAP
12 June 2019
Rated 5 out of 5 starsVerified

excellent service

After ringing round my local caravan dealers and being told I would have to wait eight week for delivery and have to pay £370 I looked online and Came across leisureshopdirect, they were showing two in stock and £138 cheaper I opened an account placed my order paid for next day delivery and received my parcel the following day as stated, the item was well packed and undamaged, I look forward to using leisureshopdirect again for all future orders.

Excellent service

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Mr Wood
12 June 2019
Rated 5 out of 5 starsVerified

Anything I’ve had from this company has…

Anything I’ve had from this company has been excellent delivered when they said it would. Many thanks for your excellent service o

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Peter Robinson
12 June 2019
Rated 5 out of 5 starsVerified

Excellent service product came within…

Excellent service product came within the stated time and a lot cheaper than other suppliers on the item i ordered.

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.mr spencer
12 June 2019
Rated 5 out of 5 starsVerified

top marks

Excellent packaging and great product can’t wait to get it fitted and fast postage many thanks

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CARROLL
12 June 2019
Rated 5 out of 5 starsVerified

Got the item I needed quickly and at…

Got the item I needed quickly and at the right price

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Phil Bunyan
9 June 2019
Rated 5 out of 5 starsVerified

The company was extremely helpful

The company was extremely helpful in trying to sort out my problem with only a promise of a subsequent purchase. I was delighted to have contacted the company in the first place and the modest purchase was well earned. Apart from the initial help, the product was what I wanted, at a good price, and speedily delivered.

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Mr Martin Carter
8 June 2019
Rated 5 out of 5 starsVerified

The service was great they delivered it…

The service was great they delivered it faster than I thought it would be I would use them again when I need something else for the caravan.

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George Calleja
6 June 2019
Rated 5 out of 5 starsVerified

Very efficient service

Very efficient service. The ordered items reached me in good time. I found the 'chat' provision on the leisureshopdirect website to prove very useful. It saves a lot of time to deal with any queries.
I will not hesitate to make future purchases from this shop.

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Pgtips
5 June 2019
Rated 5 out of 5 starsVerified

Easy transaction and delighted with…

Easy transaction and delighted with product at good price.

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Mr Hunt
5 June 2019
Rated 4 out of 5 starsVerified

Great product but postage cost high.

Great product but the postal charge was high for a very small item, twice as much as the cost of the product itself.

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andrew morton
5 June 2019
Rated 5 out of 5 starsVerified

replacement pump ordered for motorhome…

replacement pump ordered for motorhome looks perfect and good price

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