Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr David Ellis
29 May 2019
Rated 5 out of 5 starsVerified

Excellent service quality parts quick…

Excellent service quality parts quick delivery

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Robert Hopkins
29 May 2019
Rated 5 out of 5 starsVerified

Prompt service and accurate…

Prompt service and accurate description. Will use again

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A Robertson Bibby
29 May 2019
Rated 5 out of 5 starsVerified

Good service my order arrived before…

Good service my order arrived before estimated date would definitely use again, first class service

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Customer
29 May 2019
Rated 5 out of 5 starsVerified

Great range of products at the most…

Great range of products at the most competitive prices and very quick delivery.

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Richard
29 May 2019
Rated 5 out of 5 stars

Ordered at 11:00 on Wednesday and the…

Ordered at 11:00 on Wednesday and the item was delivered by Royal Mail by 11:30 the following day. Cannot ask for anything better

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Sarah C-l
29 May 2019
Rated 5 out of 5 starsVerified

Super fast delivery and the best price…

Super fast delivery and the best price around

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Peter B
29 May 2019
Rated 5 out of 5 starsVerified

Very useful range of products

Very useful range of products, speedy service. Recommended

Date of experience: 22 May 2019

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John Billings
29 May 2019
Rated 5 out of 5 starsVerified

Top service.

Easy to order and delivered next day at the promised time. Spot on. Only criticism would be returns policy its useful if you can return to a central collection point for an approved carrier.

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Karen Pearce
29 May 2019
Rated 5 out of 5 starsVerified

Mini Heki Plus

Excellent service. Found what we wanted online, placed the order and it arrived the next day.

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JOHN D
29 May 2019
Rated 5 out of 5 starsVerified

Ideal on-line customer service

We got exactly what we ordered, and with a very prompt delivery.

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maurice Jackson
29 May 2019
Rated 5 out of 5 starsVerified

easy to order fast response great…

easy to order fast response great product first class service perfect product

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