Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Nigel
24 April 2019
Rated 5 out of 5 starsVerified

Parts were delivered quickly and…

Parts were delivered quickly and efficiently, will definitely use again.

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Robert Robinson
24 April 2019
Rated 5 out of 5 starsVerified

excellent service and great products…

excellent service and great products totally faultless

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Mr Richardson Mcphee
24 April 2019
Rated 5 out of 5 starsVerified

My package was delivered within the set…

My package was delivered within the set dates, and no issues with parcel.

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Barry Hart
24 April 2019
Rated 5 out of 5 starsVerified

First class

I have used leisure shop direct a few times now and have always had 1st class service and highly recommend the company

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Robert Moss
24 April 2019
Rated 5 out of 5 starsVerified

Good service and price followed by…

Good service and price followed by prompt delivery.

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Barry Lester
24 April 2019
Rated 5 out of 5 starsVerified

Fabulous company, will use again☺

They have got what you want at a reasonable price. Fast reliable delivery. First rate company.

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Mr David A Brooks
24 April 2019
Rated 4 out of 5 starsVerified

The Web Site was easy to use

The Web Site was easy to navigate and the exploded view of the 'Fridge for which I needed the spare part was excellent. As my 'fridge is over 14 years old I was delighted to get the part I needed and it was delivered very speedily.

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Sallie Smales
24 April 2019
Rated 5 out of 5 starsVerified

Goods arrived earlier and expected and…

Goods arrived earlier and expected and were exactly as advertised. Would buy from them again.

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Michael Cleveland
24 April 2019
Rated 4 out of 5 starsVerified

Good Service. Bad Delivery

Leisure Shop was very fast getting my items out. The delivery company however was rubbish and took forever to deliver.

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Mr J Breakwell
24 April 2019
Rated 5 out of 5 starsVerified

Exactly what I wanted and very good…

Exactly what I wanted and very good delivery service.

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Ernest Clinton Taylor
24 April 2019
Rated 5 out of 5 starsVerified

Super fast post and fantastic price all…

Super fast post and fantastic price all good what more can I say 👍🏽👍🏽👍🏽

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Mrs Geraldine Butland
24 April 2019
Rated 5 out of 5 starsVerified

Excellent speedy service

Excellent speedy service. Will be dealing with you again.

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Mr Stewart
24 April 2019
Rated 5 out of 5 starsVerified

excellent service and awaiting my new…

excellent service and awaiting my new tap I had ordered the wrong tap for my caravan but no worries with leisure they told me to send the wrong one back and I have ordered the right one .all so easy.would certainly recommend

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