Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Sam Wyke
8 May 2019
Rated 5 out of 5 starsVerified

Thetford Fridge shelf and replacement bulb

Accurate description of item. I found the diagrams really helpful in understanding what I needed.
Delivered quickly and well packed.

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Margaret Lambert
8 May 2019
Rated 5 out of 5 starsVerified

Excellent service

Needed a part for our motorhome. Leisureshop direct delivered it the next day. We live in the north of Scotland, and unlike many firms, they did not charge extra for delivering to us. Part now fitted and working well.

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Edward
8 May 2019
Rated 5 out of 5 starsVerified

Product delivered as stated in the…

Product delivered as stated in the stated time. What more do you want

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Derek Vickerman
2 May 2019
Rated 5 out of 5 starsVerified

Excellent service and delivery even…

Excellent service and delivery even when not required as refund immediately on receipt of item

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Andy Filbrandt
2 May 2019
Rated 5 out of 5 starsVerified

broke our caravan freezer hindge the…

broke our caravan freezer hindge the one day ordered from leisure shop direct and OK, i had to pay next day postage but it was there the next day at the caravan site for me, will order from them again, good service and good product.

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