Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Des
29 March 2019
Rated 5 out of 5 starsVerified

Ordered some bits and pieces

Ordered some bits and pieces , they arrived on time as promised.
Good service and prompt delivery Very pleased

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Martin Dymond
27 March 2019
Rated 5 out of 5 starsVerified

Can’t fault anything

Can’t fault anything. The right part at a sensible price, & it arrived when they said it would. Many thanks. I’ll continue to use you in the future.

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Janet
27 March 2019
Rated 4 out of 5 starsVerified

excellent products delivered within a…

excellent products delivered within a few days of ordering.

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David Kinsey-owen
27 March 2019
Rated 5 out of 5 starsVerified

Not come across this company…

Not come across this company before.fast and efficient service and very reasonable prices.will definitely shop here again.

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Ronald Brian
24 March 2019
Rated 5 out of 5 stars

Really pleased with my purchase

Really pleased with my purchase
Fast delivery and quality product/ I will definitely order again from these.

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Mark Kielty
20 March 2019
Rated 5 out of 5 starsVerified

Fast and very quick delivery on our… oven parts

Fast and very quick delivery on our parts for our oven.
Cannot fault the service definitely will be using again

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John Watson
20 March 2019
Rated 5 out of 5 starsVerified

Item was delivered swiftly and at a…

Item was delivered swiftly and at a good price compared to other suppliers.

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Eddyk Bristol
16 March 2019
Rated 5 out of 5 stars

Excellent after sales service

After reading other reviews I was worried when the parcel I was expecting failed to be delivered. Had excellent feedback from them and they sent out another parcel even though I now had to wait. I will make sure the next order is sent tracked.

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Anthony Murphy
16 March 2019
Rated 5 out of 5 starsVerified

Spare shelf for caravan oven

Had problem paying on line using credit card. Phoned Leisure Shop Direct and they took order and payment over phone. Caravan oven shelf arrived 3 days later. Shelf is just like the original shelf. Perfect. Exactly what was wanted. Would use company again.

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Simon Hartshorn
13 March 2019
Rated 5 out of 5 starsVerified

Very prompt service

Very prompt service. Items were delivered on time. Would highly recommend this company.

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