Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

John Harrison
14 February 2019
Rated 5 out of 5 starsVerified

Fast and efficient service would…

Fast and efficient service would recommend to anyone good information on part and fast delivery

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E. O'Regan
14 February 2019
Rated 5 out of 5 starsVerified

Speedy delivery and goods well…

Speedy delivery and goods well packaged. Not used yet, so can’t judge quality of goods

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Peter Hawkins
13 February 2019
Rated 5 out of 5 starsVerified

It was very easy to access the new…

It was very easy to access the new parts on line I ordered and they were delivered when they said they would be excellent service.

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andrew lynes
13 February 2019
Rated 5 out of 5 starsVerified

Bailey replacement barrel

The product i ordered arrived as advertised and at a very competitive price, and on time.

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MB Nottm
13 February 2019
Rated 5 out of 5 starsVerified

No hassle!

Product well described, fairly priced, easy to purchase, promptly despatched and delivered.

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Rosemary
13 February 2019
Rated 5 out of 5 stars

Thetford Fridge Door Bin

Thetford Fridge Door Bin
Excellent service, good communication, recommended seller.

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Andrew Batt
13 February 2019
Rated 5 out of 5 starsVerified

Good quick service no problem.

Good quick service no problem.
The product ordered was spot on.
Replacement front roof light marker light.

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Gordon ian Fairhurst
13 February 2019
Rated 5 out of 5 starsVerified

Great service came when they said and…

Great service came when they said and discribed spot on

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Michael Quinney
12 February 2019
Rated 5 out of 5 starsVerified

good deliver service,order came very…

good deliver service,order came very quickly.

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Mr Michael Tostevin
10 February 2019
Rated 5 out of 5 starsVerified

Great service.

New to the world of motorhome ownership and with a trip to Portugal looming the last thing I needed was for my Sureflow fresh water pump to start leaking!. After a quick and frantic search of the internet I found Leisureshopdirect and an excellent website making it simple and easy to find a direct replacement for my pump (2005 SWift Kontiki). By choosing express delivery I had the new pump in my hand within 3 days and fitted it within half an hour. Excellent service and at a fair price....well done Leisureshopdirect, I would certainly use you again.

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