Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Kev
30 March 2026
Rated 5 out of 5 starsVerified

Ease of use and great selection

Needed some spares for the 22 year old Thetford fridge - very easy to find on site and good price as well.

Date of experience: 30 March 2026

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Jerry
29 March 2026
Rated 5 out of 5 starsVerified

Easy to use /navigate web site.

Easy to use /navigate web site.
Found the part I was looking in seconds.
Price was competitive.
Good number of options for delivery.
Would use again.

Date of experience: 29 March 2026

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Alan
29 March 2026
Rated 5 out of 5 starsVerified

Found what I needed easily and it was…

Found what I needed easily and it was the lowest price around too.

Date of experience: 29 March 2026

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MR Ralph Vokes
28 March 2026
Rated 5 out of 5 starsVerified

Great purchase

Great purchase first class service fast delivery
.

Date of experience: 28 March 2026

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MRS SHIRLEY FOSTER
28 March 2026
Rated 5 out of 5 starsVerified

Really helpful when contacted.

Really helpful when contacted.

Date of experience: 18 March 2026

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Roy Cox
27 March 2026
Rated 5 out of 5 starsVerified

The switch was exactly what I wanted at…

The switch was exactly what I wanted at a reasonable price and packaged well and in good time

Date of experience: 20 March 2026

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James Brown
27 March 2026
Rated 5 out of 5 starsVerified

Really easy to order as we have been…

Really easy to order as we have been tearing our hair out trying to obtain this product

Date of experience: 27 March 2026

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Julian
26 March 2026
Rated 5 out of 5 starsVerified

Excellent customer service.

Ordered a Thetford waste holding tank spare part. Arrived extremely quickly. Well packed. Excellent service overall.

Date of experience: 19 March 2026

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Mr Wilkie
26 March 2026
Rated 5 out of 5 starsVerified

Easy website to use giving top quality…

Easy website to use giving top quality products

Date of experience: 26 March 2026

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Joanne Morin
25 March 2026
Rated 5 out of 5 starsVerified

Quick and simple

Quick and simple. Needed more Thetford Green Toilet Chemicals for our van, it seems to be the only make that doesn't cause a migriane due to the smell.

Date of experience: 25 March 2026

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Jeremy Bray
25 March 2026
Rated 5 out of 5 starsVerified

great products and ordering system

great products and ordering system

Date of experience: 25 March 2025

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Mr Stephen Hubery
25 March 2026
Rated 5 out of 5 starsVerified

Excellent service. Caravan equipment.

Excellent service.

Date of experience: 25 March 2026

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