Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

MICHAEL
25 March 2026
Rated 5 out of 5 starsVerified

easy to use site [for a pensioner!]

easy to use site [for a pensioner!]

Date of experience: 25 March 2026

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Brian Marshall
24 March 2026
Rated 5 out of 5 starsVerified

Every thing was so easy as I’m not very…

Every thing was so easy as I’m not very good at IT,thanks again,Brian Marshall.

Date of experience: 24 March 2026

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Simon Roberton
24 March 2026
Rated 5 out of 5 starsVerified

Found what I wanted

Found what I wanted, easy to Oder and pay using available methods.

Date of experience: 24 March 2026

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Peter Purdy
24 March 2026
Rated 4 out of 5 starsVerified

I had to wait 5 days for an answer to…

I had to wait 5 days for an answer to an email. I had received an auto-response immediately, but after I sent a reminder, i was told my original email hadn't got through. Otherwise good service.

Date of experience: 23 March 2026

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Mr Malcolm Kelsey
24 March 2026
Rated 4 out of 5 starsVerified

Helpful webb site Thanks

Helpful webb site Thanks

Date of experience: 24 March 2026

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Laraine
24 March 2026
Rated 5 out of 5 starsVerified

great company to deal with helpful and…

great company to deal with helpful and fair prices.

Date of experience: 12 March 2026

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James Kenyon
23 March 2026
Rated 5 out of 5 starsVerified

Easy online ordering and items in stock.

Easy online ordering and items in stock.

Date of experience: 23 March 2026

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Helen Wilding
23 March 2026
Rated 5 out of 5 starsVerified

A quick response to my question.

A quick response to my question.

Date of experience: 22 March 2026

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CF
23 March 2026
Rated 5 out of 5 starsVerified

Campervan rock and roll mattress as…

Campervan rock and roll mattress as expected. Good quality. Regular updates re delivery. Value for money as specialist product

Date of experience: 16 March 2026

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Mr Malcolm Guest
21 March 2026
Rated 5 out of 5 starsVerified

difficult to add item

difficult to add item . In fact I thought it was cancelled, but I was charged.
Even though I had no reference number Leisure Shop, at my request quickly cancelled the order and promptly refunded me.
Well done.

Date of experience: 21 March 2026

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Jean Norris
21 March 2026
Rated 5 out of 5 starsVerified

The item I needed was found quickly

The item I needed was found quickly. speedy process.

Date of experience: 21 March 2026

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Alison Martin
20 March 2026
Rated 5 out of 5 starsVerified

Easy to find what I need all in one…

Easy to find what I need all in one place but shipping is quite expensive (in my opinion, compared to me sending personal packages with Royal Mail.

Date of experience: 20 March 2026

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McGloame
20 March 2026
Rated 5 out of 5 starsVerified

Received the item in first class…

Received the item in first class condition. It was well packaged. The delivery was very quick. I would recommend this company and their products.

Date of experience: 13 March 2026

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John
19 March 2026
Rated 5 out of 5 starsVerified

Great customer service to answer any…

Great customer service to answer any questions & identify the correct product

Date of experience: 19 March 2026

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