Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Yeatsy
12 March 2026
Rated 5 out of 5 starsVerified

Simple reliable service

Ordered a part and thankfully Leisure Shop Direct used Royal Mail for delivery instead of that awful delivery company beginning with “E” !
Thank you Leisure Shop Direct. 👍

Date of experience: 5 March 2026

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Joe
11 March 2026
Rated 4 out of 5 starsVerified

Order placed from USA for parts…

Order placed from USA for parts availability with this seller.
Parts order placed are on back order with them.
Hopefully will receive them asap.
Had a moderate difficulty making an account
I will wait for my confirmation of order

Date of experience: 11 March 2026

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Antony Whittle
10 March 2026
Rated 5 out of 5 starsVerified

Hopefully the correct parts

Hopefully the correct parts. Good easy to navigate site with competitive prices

Date of experience: 10 March 2026

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Simon Malpass
9 March 2026
Rated 5 out of 5 starsVerified

Been looking for this part for a while

Been looking for this part for a while. Should have come here first.

Date of experience: 9 March 2026

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James Taylor
8 March 2026
Rated 5 out of 5 starsVerified

Had the parts I wanted in stock and…

Had the parts I wanted in stock and easily ordered

Date of experience: 8 March 2026

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Robert
7 March 2026
Rated 5 out of 5 starsVerified

Found Leisure Shop Direct to be wood…

Found Leisure Shop Direct to be wood value and prompt service.

Date of experience: 7 March 2026

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Lyn Turnbull
7 March 2026
Rated 5 out of 5 starsVerified

Very quick process and good price

Very quick process and good price

Date of experience: 7 March 2026

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Anne GIBBS
6 March 2026
Rated 4 out of 5 starsVerified

Item was fine but delivery was slow

Item was fine but delivery was slow

Date of experience: 24 February 2026

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Elena Nedeva
6 March 2026
Rated 5 out of 5 starsVerified

The Company helps me to find item

The Company helps me to find item

Date of experience: 6 March 2026

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mikeWilliams
6 March 2026
Rated 5 out of 5 starsVerified

Next day delivery without fuss.

Next day delivery without fuss.
Thank you.

Date of experience: 27 February 2026

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