Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

CJ Yorkshire
7 February 2026
Rated 5 out of 5 starsVerified

Much valued supplier of motorhome parts and accessories

Superb selection of products especially spares, great prices and loads of useful info and instructions too. Used for many years and would highly recommend.

Date of experience: 7 February 2026

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customer
6 February 2026
Rated 5 out of 5 starsVerified

Quick delivery a decent prices thank you

Quick delivery a decent prices thank you

Date of experience: 26 January 2026

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Adrian Baker
6 February 2026
Rated 5 out of 5 starsVerified

Good products

Good products, service and discount

Date of experience: 30 January 2026

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Neil Fletcher
5 February 2026
Rated 5 out of 5 starsVerified

Very helpful in assisting me to find…

Very helpful in assisting me to find the right product, thankyou

Date of experience: 4 February 2026

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sheila
5 February 2026
Rated 5 out of 5 starsVerified

Provence gas fire fantastic.

Delivery time was quick the guys carried it into house I was very grateful as I live alone.
The provence fire looks great and throws out a lot of heat I'm very happy with it my son was very impressed when he saw it. Highly recommend this traditional fire it looks fantastic wished I had bought one sooner.

Date of experience: 29 January 2026

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Ray Chandler
4 February 2026
Rated 5 out of 5 stars

The only place I could find Dometic…

The only place I could find Dometic spares for my motorhomes Dometic rooflight. Made to order in Germany. Fair price. Good service. Prompt delivery. Deserving of 5 stars. Thank you!

Date of experience: 23 January 2026

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Aaron
3 February 2026
Rated 5 out of 5 stars

Dometic part, well priced, fast delivery

Bought a replacement Dometic window pane for half the price of what the Carthago dealer was trying to charge me and delivered in 2 weeks rather than the six months from Carthago! Very happy.

Date of experience: 22 January 2026

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Glenn
2 February 2026
Rated 5 out of 5 starsVerified

Easy navigation on website

Easy navigation on website, good price and well stocked.

Date of experience: 2 February 2026

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Deborah Richardson
2 February 2026
Rated 5 out of 5 starsVerified

easy to order and find items

easy to order and find items

Date of experience: 2 February 2026

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Colin Cheeseman
31 January 2026
Rated 4 out of 5 starsVerified

I’ve used Leisure Shop Direct before…

I’ve used Leisure Shop Direct before and chose to purchase again for confidence the parts will ship on time and arrive as advised.

Date of experience: 30 January 2026

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David Wakeling
31 January 2026
Rated 5 out of 5 starsVerified

As always an excellent service

As always an excellent service, 4 working days and delivery to Portugal.

Date of experience: 21 January 2026

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Phil & Becky
30 January 2026
Rated 4 out of 5 starsVerified

Good product - But mailing list discount didn't work.

Shopping experience was pretty straight forward, but there were several popups offering me a discount code if I subscribed to their mailing list.
I eventually succumbed for 5% off my order, but there was no opportunities to enter this code (I went through the checkout twice)
Gonna cancel the mailing permission now I think.

Date of experience: 30 January 2026

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Mr Pearson
30 January 2026
Rated 5 out of 5 stars

Leisure Direct come "up trumps" again!

Very pleased with Leisure Direct as usual, I was looking for a winter cover for my 2007 thetford fridge ventilation grill. Lo and behold I found one in their online shop , ordered it, it was dispatched and arrived after a couple of days. Fitted perfectly and a very good price. Thank you very much.

Date of experience: 15 January 2026

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Mike Smith
30 January 2026
Rated 5 out of 5 starsVerified

Great price

Great price, low delivery cost and efficient service, based also on previous experience.

Date of experience: 30 January 2026

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Rob
29 January 2026
Rated 4 out of 5 starsVerified

Good range of products

Good rsnge of products. Took a couple of attempts to navigate the product diagrams

Date of experience: 29 January 2026

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Jerry
29 January 2026
Rated 5 out of 5 starsVerified

Easy to order but will reserve full…

Easy to order but will reserve full judgement after the item is delivered..

Date of experience: 29 January 2026

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