Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mrs Marie spicer
19 January 2026
Rated 4 out of 5 starsVerified

Easy cart and to final details

Easy cart and to final details

Date of experience: 19 January 2026

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Paul
19 January 2026
Rated 4 out of 5 starsVerified

Disappointingly Slow Response I sent you an email at the weekend with…

I sent you an email at the weekend with a query and so far you haven't responded.

Date of experience: 19 January 2026

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William Perry
19 January 2026
Rated 5 out of 5 stars

Received the microwave yesterday…

Received the microwave yesterday (Sunday) after ordering it late Friday evening brilliant service will fit just right in my caravan. Thank you

Date of experience: 19 January 2026

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Mr Antony Benham
18 January 2026
Rated 5 out of 5 starsVerified

Easy to navigate and always great…

Easy to navigate and always great prices. Very competitive.

Date of experience: 17 January 2026

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customer
18 January 2026
Rated 5 out of 5 starsVerified

clear web site

clear web site. found what I wanted quickly. listing by price would have been helpful

Date of experience: 18 January 2026

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Gary Steele
16 January 2026
Rated 5 out of 5 starsVerified

you had what i needed urgently

you had what i needed urgently , and posted very quickly

Date of experience: 9 January 2026

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Roy Hughes
15 January 2026
Rated 5 out of 5 stars

order,d sunday and arrived on tuesday…

order,d sunday and arrived on tuesday the 6th of jan .
found the propex heater easy to install

Date of experience: 6 January 2026

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Mr Mike Beeden
15 January 2026
Rated 5 out of 5 starsVerified

Delivered promptly and item as…

Delivered promptly and item as described.

Date of experience: 2 January 2026

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Fran Iglesias
15 January 2026
Rated 5 out of 5 starsVerified

Los gastos de envio me parecen excesivos

Los gastos de envio me parecen excesivos, por lo demás el servicio de atención y seguimiento al cliente son impecables.

Date of experience: 14 January 2026

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rob sargeson
14 January 2026
Rated 5 out of 5 stars

Saw a Manhatten gas fire on their…

Saw a Manhatten gas fire on their website and read previous reviews about the fire and the company. Small discount made available that undercut other suppliers. Quick delivery within 2 days. Lovely looking fire. Waited a few weeks before leaving a review in order to test it out fully. Certainly not disappointed as it looks good and provides plenty of heat even when set on the lower setting. Therefore I would recommend the fire even though it is more expensive than some of the other conventional or basic fires and also the company providing. Rob

Date of experience: 12 December 2025

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Jill
14 January 2026
Rated 5 out of 5 stars

Locating the items or components you…

Locating the items or components you need is incredibly straightforward. Much appreciated!

Date of experience: 13 January 2026

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Veronika Cooper
13 January 2026
Rated 5 out of 5 starsVerified

Good price and fast and safe delivery.

Good price and fast and safe delivery.

Date of experience: 6 January 2026

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Jim
12 January 2026
Rated 5 out of 5 starsVerified

Goods easy to find

Goods easy to find. in stock and competivly priced

Date of experience: 12 January 2026

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Julie W
11 January 2026
Rated 5 out of 5 stars

Excellent customer service

Ordered an Alde in-line pump to convert my caravan as the old circulation pump had failed, whilst in use during the recent cold spell. Unfortunately received another circulation pump instead but an email to the company produced an immediate response and a new pump was despatched that day with a free return for the incorrect item. Although the incorrect item was sent, I couldn’t fault their response hence the five stars. It’s only when things go wrong that you find out how good a company really is!

Date of experience: 7 January 2026

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Mrs Jennifer Cox
10 January 2026
Rated 5 out of 5 starsVerified

Quick and easy ordering

Quick and easy ordering

Date of experience: 10 January 2025

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Lindsay MacDonald
9 January 2026
Rated 5 out of 5 starsVerified

Fast turnaround and product exactly as…

Fast turnaround and product exactly as described

Date of experience: 2 January 2026

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Tim Whorwood
8 January 2026
Rated 5 out of 5 starsVerified

Had exactly what we needed

Had exactly what we needed - satisfied customer! Great work

Date of experience: 8 January 2026

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Hugh Lea-Wilson
6 January 2026
Rated 5 out of 5 starsVerified

Very easy to use website

Very easy to use website, clear and competitive

Date of experience: 6 January 2026

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