Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Paul Ross
6 January 2026
Rated 5 out of 5 starsVerified

Was emailed a Discount Code for…

Was emailed a Discount Code for subscribing, and there was nowhere to use it on the Checkout.

Update, received an email from Craig resolving the issue. Great service

Date of experience: 6 January 2026

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Mr Anthony Lawler
5 January 2026
Rated 5 out of 5 starsVerified

It’s a dawdle 👍

It is so easy to find the parts and or goods you require.
Thank you.

Date of experience: 5 January 2026

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Mr Derek McMechan
5 January 2026
Rated 5 out of 5 starsVerified

Replacement of your coals for a logset on Manhatten mobile gas heater.

I have owned a Manhatten mobile gas fire for a few years and the fire was achieved with fake coals which had always been a great dissapointment for me as the"coals" showed little sign of glowing. I had to stand over the fire to see any signs of glowing, however I contacted Leisure shop Direct and explained my experienced and was informed of the relatively new logset which incorporates fibers which glow on and off. Wow! what a difference, the fire is significantly improved and actually looks like a fire. I am very pleased with the change from coals to the log set. It is to be recommended.

Date of experience: 10 December 2025

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Kevin
5 January 2026
Rated 5 out of 5 starsVerified

Good communication will the sales team

Good communication will the sales team. Excellent service given.

Date of experience: 12 December 2025

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JOAN CAMERON
2 January 2026
Rated 5 out of 5 starsVerified

Site straightforward and easy to use

Site straightforward and easy to use

Date of experience: 2 January 2026

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Frikkie Hayes
2 January 2026
Rated 5 out of 5 starsVerified

Fast and quick link

Fast and quick link, description and easy secure payment

Date of experience: 2 January 2026

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Steve Miller
30 December 2025
Rated 5 out of 5 starsVerified

Always so easy to deal with Leisure…

Always so easy to deal with Leisure Shop Direct. Over 10 years that I have used them, they have always been spot on for Price, Service and Quality. Best quality products and nice people to do business with.
The added bonus is the loyalty scheme, which I have today swapped my bonus for a coupon and got an amazing £40 off my latest purchase. This is a true bonus scheme, because you earn points on very well priced items.
Thank you team as always
Regards Steve

Date of experience: 30 December 2025

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Peter Ruck
30 December 2025
Rated 5 out of 5 starsVerified

Exactly as ordered

Prompt delivery, very competitive price. Exactly as ordered.

Date of experience: 23 December 2025

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Neil
30 December 2025
Rated 5 out of 5 starsVerified

Brilliant service and part is perfect…

Brilliant service and part is perfect match, thank you.

Date of experience: 17 December 2025

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Mr Mike Goodman
24 December 2025
Rated 5 out of 5 starsVerified

Product arrived by return of post.

Product arrived by return of post.
Excellent service.

Date of experience: 16 December 2025

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Michael Matthews
22 December 2025
Rated 5 out of 5 starsVerified

Easy transaction.

Easy transaction and, hopefully, great delivery time.

Date of experience: 22 December 2025

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Chris
20 December 2025
Rated 5 out of 5 starsVerified

Alwaysprovides a first class service.

LSD have so many really useful items as well as essential goods. Enjoyable, easy to use website and fast delivery. Overall a first class service. My first stop for motorhome needs.

Date of experience: 20 December 2025

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John Denham
20 December 2025
Rated 5 out of 5 starsVerified

Easy to find what I wanted

Easy to find what I wanted. Very reasonable pricing. Easy to order.

Date of experience: 20 December 2025

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Dave Wybrow
19 December 2025
Rated 5 out of 5 starsVerified

Very helpful in all respects

Very helpful in all respects

Date of experience: 12 December 2025

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Camper Monkey Ltd
19 December 2025
Rated 5 out of 5 starsVerified

Excellent competitive pricing and fast…

Excellent competitive pricing and fast delivery. Easy to navigate website from locating item to final purchase.

Date of experience: 12 December 2025

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