Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Geoffrey Harper
8 December 2025
Rated 5 out of 5 starsVerified

First time ordered

First time ordered. Easy to navigate site and completed purchase smoothly.

Date of experience: 8 December 2025

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Joe howes
8 December 2025
Rated 5 out of 5 starsVerified

First time using this company !!!!!

First time using this company !!!!!

Ordered a alde control panel 3010

Works perfect super fast delivery will be using this company for everything in the future.

Amazing website easy to use and even offer bonuses along the way 11/10 from me!!!!!!!!!

Date of experience: 1 December 2025

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P Yarranton / David Gunston
8 December 2025
Rated 5 out of 5 starsVerified

Easy to order

Easy to order. Delivery quick and very well packaged

Date of experience: 1 December 2025

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Andrew Bignall
8 December 2025
Rated 4 out of 5 starsVerified

Good site & prices

Good site & prices. Only real negative is no contact number & I needed to check something before ordering to prevent potential returns. You can email any queries; however, invariably customers want a response whilst "on the job" rather than having to wait for a response & then "get back onto" the job. Otherwise good.

Date of experience: 12 August 2025

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Shaun
7 December 2025
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, quality, well packaged & delivered on time.

Date of experience: 17 November 2025

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Customer
7 December 2025
Rated 5 out of 5 starsVerified

Easily found the awing spare part

Easily found the awing spare part I was looking for.

Date of experience: 7 December 2025

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Antony Rhodes
7 December 2025
Rated 5 out of 5 starsVerified

Excellent service

Had what I needed and the service was excellent and fast delivery thanks.

Date of experience: 26 November 2025

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Kevin
6 December 2025
Rated 5 out of 5 starsVerified

I have used Leisure Shop direct three…

I have used Leisure Shop direct three times and every time the product arrived when they said.

Date of experience: 12 June 2025

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client
5 December 2025
Rated 5 out of 5 starsVerified

Great site

Easy to find what I required. Fast and efficient ordering and options for secure payment

Date of experience: 12 May 2025

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Customer
4 December 2025
Rated 5 out of 5 starsVerified

My go to shop for all caravan…

My go to shop for all caravan accessories. Great price, quick postage and I have no hesitation in using again.

Date of experience: 24 November 2025

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Dean Hughes
4 December 2025
Rated 5 out of 5 starsVerified

Fast delivery and had exactly what I…

Fast delivery and had exactly what I needed. Although the item I bought said it was brand new, I could tell some one had bought it previously to and fitted it then sent it back as you could see the marks of the previous installation on the item, no complaints though as it worked for me but worried me slightly incase they did the switcheroo by sending the company back a faulty one, just a little observation on my part.

Would recommend

Date of experience: 27 November 2025

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Patricia Walker
29 November 2025
Rated 4 out of 5 starsVerified

Easy to complete order

Easy to complete order

Date of experience: 29 November 2025

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Sue Pope
29 November 2025
Rated 5 out of 5 starsVerified

Great savings on the product and very…

Great savings on the product and very prompt next day delivery even after selecting second class Royal Mail.
Excellent service, thank you.

Date of experience: 21 November 2025

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MEG BALL
28 November 2025
Rated 4 out of 5 starsVerified

Good but could be better

A bit more detail on measurements of the items would assist is selecting the correct one as a replacement.

Date of experience: 28 November 2025

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