Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Kim
24 October 2025
Rated 5 out of 5 starsVerified

Water tank locking cap

Easy ordering quick delivery and item was as advertised

Date of experience: 17 October 2025

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Aileen Harvey
23 October 2025
Rated 5 out of 5 starsVerified

Great service highly recommended

Great service highly recommended

Date of experience: 15 October 2025

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Martin Chadwick
22 October 2025
Rated 5 out of 5 starsVerified

Great service

Great product and service.
Straight swap for originals.

Date of experience: 11 October 2025

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Spendthrift
21 October 2025
Rated 5 out of 5 starsVerified

Site easy to use

Site easy to use, good range of products

Date of experience: 21 October 2025

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Scott
21 October 2025
Rated 5 out of 5 starsVerified

Perfect piece of gasket

Perfect piece of gasket, a reasonable price and delivered on time

Date of experience: 13 October 2025

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Karen
20 October 2025
Rated 5 out of 5 starsVerified

quick response

I had a query so I emailed and received an answer within a few hours. Went ahead an ordered my part knowing it will be the correct one I need to replace my broken one.

Date of experience: 20 October 2025

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Lindsay
20 October 2025
Rated 4 out of 5 starsVerified

Cost was reasonable

Cost was reasonable. Delivery ahead of schedule. Wheelbarrow robust and good value for money.

Only negative was coach bolts were supplied but it was difficult to install them as they were fitting in round holes. Would be better having bolt heads suitable for Allen keys.

Date of experience: 13 October 2025

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Stan Pearson
20 October 2025
Rated 5 out of 5 starsVerified

Easy to use site

EASY TO USE SITE, GOOD SELECTION OF PRODUCTS

Date of experience: 20 October 2025

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Barbara Allum
19 October 2025
Rated 5 out of 5 starsVerified

Motorhome cover Once you have found what you want it is…

Once you have found what you want it is easy to order

Date of experience: 19 October 2025

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Penny Johnson
19 October 2025
Rated 5 out of 5 starsVerified

Very easy to find what we were looking…

Very easy to find what we were looking for

Date of experience: 19 October 2025

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Peter Coupland
18 October 2025
Rated 5 out of 5 starsVerified

Great range of products at reasonable…

Great range of products at reasonable prices, the website was also easy to use. Very pleased with the service.

Date of experience: 18 October 2025

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M Wynn
18 October 2025
Rated 5 out of 5 starsVerified

My purchase came as described

My purchase came as described, fairly priced and on time. Good communication from the vendeur.

Date of experience: 10 October 2025

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David Waterhouse
17 October 2025
Rated 4 out of 5 starsVerified

Items not in stock although showing on…

Items not in stock although showing on website.
Edit:- In the end the items arrived sooner than anticipated. Maybe the website info. was a bit pessimistic about availability.
My previous order was delivered very promptly and the item was priced well.

Date of experience: 10 October 2025

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