Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Alan Petersen-Jones
9 October 2025
Rated 5 out of 5 starsVerified

item in stock and good price

item in stock and good price

Date of experience: 9 October 2025

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PE
8 October 2025
Rated 5 out of 5 starsVerified

So competitive and great website

So competitive and great website

Date of experience: 7 October 2025

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Sue Perry
8 October 2025
Rated 5 out of 5 starsVerified

AL-KO Jockey Wheel.

I had trouble getting an AL-KO jockey wheel handle and found only one company and they wanted over £50 and it wouldn’t be available for 3 weeks.
After doing another internet search for AL-KO products I found Leisureshopdirect. Not only did they have exactly what I wanted, it was £20 cheaper - even with delivery. As long as it gets delivered in a timely manner, I’ll be one very happy camper.

Date of experience: 8 October 2025

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peter keithley
8 October 2025
Rated 5 out of 5 starsVerified

very easy to use the site and pay

very easy to use the site and pay

Date of experience: 8 October 2025

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Peter Creer
8 October 2025
Rated 5 out of 5 starsVerified

Easy to use but does not know Isle of…

Easy to use but does not know Isle of Man post codes

Date of experience: 8 October 2025

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Dee Jeffery
7 October 2025
Rated 5 out of 5 starsVerified

I have ordered several items from…

I have ordered several items from leisure direct, each time I have to send slightly blurry photos, but every time,the wonderful staff have found the item for me! Continuous communication as to the status of our order. No hesitation in giving 5 🌟🌟🌟🌟🌟. Thank you leisure direct for your superb service.

Date of experience: 10 August 2025

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Clive McQuinn
7 October 2025
Rated 5 out of 5 starsVerified

very good service and easy to do

very good service and easy to do

Date of experience: 7 October 2025

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Philip Jones
6 October 2025
Rated 5 out of 5 starsVerified

First class service and product thankyou

First class service and product thankyou

Date of experience: 29 September 2025

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customer
6 October 2025
Rated 5 out of 5 starsVerified

Prompt delivery can't fault thank you

Prompt delivery can't fault thank you

Date of experience: 29 September 2025

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Richard
6 October 2025
Rated 5 out of 5 starsVerified

Web site was easy to navigate and…

Web site was easy to navigate and checkout was easy.

Items arrived much faster than expected. I would definitely use again.

Date of experience: 26 September 2025

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Ozzy Griffiths
5 October 2025
Rated 5 out of 5 starsVerified

Previous order

Previous order. Despatched quickly and just what I wanted.

Date of experience: 3 October 2025

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Stephen Lunnon
5 October 2025
Rated 5 out of 5 starsVerified

Easy to identify and order part

Part ordered easily will have to wait for delivery to comment further

Date of experience: 5 October 2025

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carl coates
5 October 2025
Rated 5 out of 5 starsVerified

Always great prices

Always great price & availability, used a few times now & would recommend

Date of experience: 5 October 2025

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Peter Webster
5 October 2025
Rated 5 out of 5 starsVerified

Easy to process

Very easy to source and pay for product

Date of experience: 5 October 2025

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Louie
4 October 2025
Rated 5 out of 5 starsVerified

Delivery was very quick

Delivery was very quick. Product was exactly what I needed

Date of experience: 27 September 2025

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David Watson
4 October 2025
Rated 5 out of 5 starsVerified

Found what I needed ordered it now…

Found what I needed ordered it now waiting for delivery on Tuesday

Date of experience: 4 October 2025

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