Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Keith Porter
3 October 2025
Rated 5 out of 5 starsVerified

Great service and a quality product…

Great service and a quality product supplied

Date of experience: 26 September 2025

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Keith Lloyd
3 October 2025
Rated 4 out of 5 starsVerified

Replacement Parts

Once I had reset my password the transaction was easy.

Date of experience: 10 April 2025

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Michael
3 October 2025
Rated 5 out of 5 starsVerified

Helpful prompt reply to my enqeury and …

Helpful prompt reply to my enqeury and the good were in stock!

Date of experience: 3 October 2025

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Steve Boxall
3 October 2025
Rated 5 out of 5 starsVerified

Great company to do business with

Great company to do business with

Date of experience: 3 October 2025

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Colin
3 October 2025
Rated 5 out of 5 starsVerified

Urgent order fulfilled superbly.

I needed a part for our caravan quite urgently to enable us to make an impromptu dash away to take advantage of some good weather.
The website was easy to navigate to find the part that was well priced and easily ordered. I was kept up to date on the status of the well packaged order that arrived 'very' quickly so all in all a great experience.

Date of experience: 23 September 2025

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Keith Holloway
2 October 2025
Rated 5 out of 5 starsVerified

Prompt delivery

Prompt delivery. Good products at a competitive price.

Date of experience: 22 September 2025

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Janice
2 October 2025
Rated 4 out of 5 starsVerified

Helpful with advice

Helpful with advice, easy to order mechanism, thanks. Dave

Date of experience: 2 October 2025

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Simon Darlow
2 October 2025
Rated 4 out of 5 starsVerified

easy to use web site

Always have had no problems with finding what I require on site.

Date of experience: 2 October 2025

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David Trafford
1 October 2025
Rated 5 out of 5 starsVerified

Great service and quick delivery

Great service and quick delivery

Date of experience: 30 September 2025

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Timothy Bone
30 September 2025
Rated 5 out of 5 starsVerified

providing good service

providing good service

Date of experience: 30 September 2025

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Kevan Wilson
30 September 2025
Rated 5 out of 5 starsVerified

Dead easy ordering

Dead easy ordering, and promised speedy delivery

Date of experience: 30 September 2025

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Mr neil clark
30 September 2025
Rated 5 out of 5 starsVerified

was straight forward and easy to order ,

was straight forward and easy to order ,

Date of experience: 30 September 2025

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ian rafferty
30 September 2025
Rated 5 out of 5 starsVerified

motorhome parts

Easy to find what I needed,quick and secure payment,well respected company.

Date of experience: 30 September 2025

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Jeremy Moxon
30 September 2025
Rated 5 out of 5 starsVerified

Excellent customer relations

Excellent customer relations and communication, makes you feel you are being treated as an individual, not part of the crowd, together with fast delivery.

Date of experience: 22 September 2025

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Steven Austin-Vautier
29 September 2025
Rated 5 out of 5 starsVerified

Karen the magnificent!

Karen has been magnificent. Without her help and patience, I would not have been able to trace the component that I needed. I have been all around the country trying to find a company or person who could solve my problem - I wish I'd found Karen several weeks ago! Thank you.

Date of experience: 29 September 2025

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Louise Walker
29 September 2025
Rated 5 out of 5 starsVerified

Website was easy to work to find the…

Website was easy to work to find the product I needed. Ordered on Friday arrived in Northern Ireland on Monday. Thank you.

Date of experience: 19 September 2025

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Dave Kettle
28 September 2025
Rated 4 out of 5 starsVerified

did not find your web page easy to use

did not find your web page easy to use

Date of experience: 28 September 2025

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