Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,279 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Douglas
6 June 2025
Rated 4 out of 5 starsVerified

Fridge parts

Pretty easy to use, had one challenge with the fridge shelf but did find the right part after changing my description of the part I needed.

Date of experience: 6 June 2025

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terry wynne
5 June 2025
Rated 5 out of 5 starsVerified

the pictyres of the items were clear…

the pictyres of the items were clear and the website was easy to navigate.

Date of experience: 6 May 2025

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Martin Cosgriff
5 June 2025
Rated 5 out of 5 starsVerified

Great products at the best price around

Great products at the best price around

Date of experience: 5 June 2025

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Theresa
5 June 2025
Rated 5 out of 5 starsVerified

Website is easy to use and easy to find…

Website is easy to use and easy to find the parts needed.
Thank you.

Date of experience: 4 June 2025

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Samuel Bennett
4 June 2025
Rated 5 out of 5 starsVerified

Super easy to use website and great…

Super easy to use website and great prices

Date of experience: 4 June 2025

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TC.
4 June 2025
Rated 5 out of 5 starsVerified

easy to find what I wanted and far to…

easy to find what I wanted and far to easy to pay

Date of experience: 4 June 2025

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Colin Barron
4 June 2025
Rated 5 out of 5 starsVerified

Good prices and good OE kit.

Good prices and good OE kit.
Downside is not being able to ring company and only able to contact via Email

Date of experience: 6 April 2025

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Stephen Carr
4 June 2025
Rated 5 out of 5 starsVerified

Good communication on an email enquiry…

Good communication on an email enquiry that detailed the part number from photos.

Date of experience: 6 April 2025

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Paul Berry
4 June 2025
Rated 5 out of 5 starsVerified

Really impressed

Really impressed! The item arrived next day, very carefully wrapped and packed. Good value, I’ll be shopping here again.

Date of experience: 28 May 2025

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Anthony Brown
4 June 2025
Rated 5 out of 5 stars

Quick service and great communication

My order was received in a few days despite it being a bank holiday.

The part was exactly what I needed and a god price.

Fantastic service and great communication.

Date of experience: 30 May 2025

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alan vallis
3 June 2025
Rated 5 out of 5 starsVerified

Very good website with the required…

Very good website with the required info to ensure I ordered the correct parts for my Thetford toilet. Parts were delivered quickly and were well packaged.

Date of experience: 27 May 2025

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Paul Heppleston
3 June 2025
Rated 5 out of 5 starsVerified

Easy company to deal with

Good easy to use web site good communication and on time delivery

Date of experience: 26 May 2025

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P smith
3 June 2025
Rated 5 out of 5 starsVerified

Buying replacement fridge shelf

Straightforward buying process.

Date of experience: 3 June 2025

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Edward
3 June 2025
Rated 4 out of 5 starsVerified

I found the part that was needed…

I found the part that was needed quickly without faff.

Date of experience: 3 June 2025

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Mr Terry Clark
3 June 2025
Rated 5 out of 5 starsVerified

Comprehensive catalogue and competitive…

Comprehensive catalogue and competitive prices.

Date of experience: 3 June 2025

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