Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Sharon Black
19 June 2025
Rated 5 out of 5 stars

Customer service

Extremely helpful lady Karen sorted out an exchange for me and went above and beyond to get it sorted quickly I would highly recommend this company thank you

Date of experience: 19 June 2025

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Philip Austin
19 June 2025
Rated 5 out of 5 starsVerified

Delivered on time and as requested

Delivered on time and as requested

Date of experience: 12 June 2025

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Dean HowardKent, GB
17 June 2025
Rated 5 out of 5 starsVerified

Cheaper and easy online payment.

Cheaper and easy online payment.

Date of experience: 17 June 2025

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Nicky Heath
16 June 2025
Rated 5 out of 5 starsVerified

Easy to use website made this purchase…

Easy to use website made this purchase a doddle

Date of experience: 16 June 2025

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ChrisC
16 June 2025
Rated 5 out of 5 starsVerified

Excellent website

Excellent website. Very easy to find things and great range of quality products at good prices.

Date of experience: 16 June 2025

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Mr Jones
16 June 2025
Rated 5 out of 5 starsVerified

Discount

You gave me a discount code but nowhere to put it. However when I pointed this out to them they were more than helpful and provided the discount.

Date of experience: 16 June 2025

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Valerie Lambert
13 June 2025
Rated 5 out of 5 starsVerified

Item easy to order

Item easy to order, arrived when advised, good customer care.

Date of experience: 6 June 2025

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Alison
13 June 2025
Rated 5 out of 5 starsVerified

Replacement Oven Door

Easy to understand information about product . Acceptable price .
Next day delivery perfect
Will use again for spare parts in the future .

Date of experience: 2 June 2025

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